Rated 4 out of 5 by XYZ123456 Impressed by the Hotel's Customer Service
I started with a bad experience with Westin Gurgaon when I requested an early check-in and I was asked to pay for it. But I was definitely impressed later when one of the members of the staff resolved that issue for me and went an extra mile to upgrade my room and give me a late check out even though my Gold status did not appear in my account by then. Big shout out to Puneet Chawla at Westin gurgaon for making the stay memorable. Thank you!
September 13, 2014
Rated 5 out of 5 by Tallapragada Hotel features
This hotel has excellent ambience. It is very close to Airport. Staff response is excellent with personal attention . It has all the facilities for business . Food quality and taste is good .
September 4, 2014
Rated 5 out of 5 by NYC1812 Excellent stay
Regular business travel usually involves just accepting that a hotel is a place to sleep in between going to an office.
Staying at the Westin made a busy work schedule an enjoyable experience.
The hotel itself is beautiful, the staff very friendly and attentive, and the rooms relaxing.
August 25, 2014
Rated 4 out of 5 by SS9171 Great facilities and services but can recognize SPG members better
Great customers services, excellent and well kept facilities. Recognition of SPG member can be better by differenting services, eg equip the room (even it is the normal deluxe room) with toiletries for all SPG members who stay in the hotel.
Why the need for customer to call for toiletries, such as toothbrush and shaving kits? These are normal items readily available in the room in all other SPG properties in other countries except Westin Gurgaon.
Breakfast coffee can be better. Seems too diluted.
August 21, 2014
Rated 5 out of 5 by Flarky Really nice
Perfect hotel for the business traveller.
Quick and attentive staff. High quality through out. Would really like to recommend the Eest restaurant.
August 25, 2014
Rated 5 out of 5 by Neel Great stay at Westin Gurgaon
Thanks to the Westin Gurgaon team for an excellent stay ! Sincerely appreciate the Management and Staff for excellent services ! Wishing you all great success !
August 24, 2014
Rated 5 out of 5 by joel64 wonderful hotel
I have traveled the world and I am always happy to come home to the Westin Gurgaon.It is my home away from home.Everything is perfect,beginning with customer service,
Theirs is among the best in the world.The hotel staff is there for my every need,Anoop Panday has an excellent front desk staff,
the concierge ,Prabhat ,has planned many trips for me.All have been perfect.
Himanshu Kapoor in guest relations is always there to make sure all your needs are met.
i love this hotel
August 14, 2014
Rated 4 out of 5 by Epona79 Good but a little extravgent
Hotel is lovely, but we were offered an upgrade of 2,500 rupees to get WiFi. On check out turns out this was per day which wasn't explained properly! I am also dissapointed to find a 5 star hotel doesn't offer free WiFi in the rooms or business centre. The food was also mediocre and the traffic at night could keep you up if a light sleeper. The staff were very friendly though and couldn't do enough for you - to the extent of it feeling a little overboard sometimes.
August 11, 2014