Rated 5 out of 5 by Stuermchen This Hotel is simply perfect
Ambience, Rooms, Service, Restaurant - everything is outstandingly superb
October 6, 2014
Rated 5 out of 5 by nemo Another pleasant stay
Short business visit, met expectations. Staff is responsive & hotel provides good benefits to Platinum members
October 2, 2014
Rated 4 out of 5 by kaash75 Excellent Service, Friendly Staff
From the moment i walked into the hotel till departure time, Westin staff did their best to cater to the requirements of transport arrangements and dietary requirements etc. The service level at Westin Gurgaon is now the benchmark that i will use to judge all SPG hotels from now on.
September 29, 2014
Rated 5 out of 5 by Vimi Excellent hospitality
Great staff!! Very friendly and sincere,
September 18, 2014
Rated 4 out of 5 by XYZ123456 Impressed by the Hotel's Customer Service
I started with a bad experience with Westin Gurgaon when I requested an early check-in and I was asked to pay for it. But I was definitely impressed later when one of the members of the staff resolved that issue for me and went an extra mile to upgrade my room and give me a late check out even though my Gold status did not appear in my account by then. Big shout out to Puneet Chawla at Westin gurgaon for making the stay memorable. Thank you!
September 13, 2014
Rated 5 out of 5 by Tallapragada Hotel features
This hotel has excellent ambience. It is very close to Airport. Staff response is excellent with personal attention . It has all the facilities for business . Food quality and taste is good .
September 4, 2014
Rated 3 out of 5 by youngone Service needs improvement
While the hotel decor is very nice and comfortable, the service provided in the restaurant requires much improvement. Servers can be difficult to track down even though there are many on staff. Place settings are not always consistently set, many times missing some combination of fork, knife and spoon. Over 5 mornings having breakfast, I received the correct egg order only once.
Hotel staff in order areas of the hotel are courteous and generally helpful. However, the breakfast included in the hotel package was not up to par with the general level of service provided by other employees.
October 24, 2011
Rated 4 out of 5 by SS9171 Great facilities and services but can recognize SPG members better
Great customers services, excellent and well kept facilities. Recognition of SPG member can be better by differenting services, eg equip the room (even it is the normal deluxe room) with toiletries for all SPG members who stay in the hotel.
Why the need for customer to call for toiletries, such as toothbrush and shaving kits? These are normal items readily available in the room in all other SPG properties in other countries except Westin Gurgaon.
Breakfast coffee can be better. Seems too diluted.
August 21, 2014