Rated 4 out of 5 by Courtney2 Comfy stay but limited food options
Our room was comfy with a great bed. The floor had wet spots on it when we arrived. It dried by the time we returned from dinner. There are limited options for late night snacks and drinks, There was no vending, store or room service available after 11 pm according to the front desk. We had to travel a few blocks down to 7-11 for an iced tea. The valet staff was very helpful with holding our car while we quickly changed for a wedding. The valet store offered the best service of the staff. The checkout staff seemed bothered that we had to interrupted the ongoing conversation with another employee. The checkin staff was more attentive. Overall the web rate was not a bad deal for Alexandria on a weekend, just come prepared for lack of convenient food options.
May 20, 2013
Rated 5 out of 5 by May2013 Awesome hotel
The service was excellent. Staff very friendly. Hotel was very clean and kept well. The rooms were very spacious and nice.
May 20, 2013
Rated 3 out of 5 by Niah Bed Linens were terrible
After a sleepless night on sandpaper sheets, I was dissappointed with the quality of linens. My skin was raw by the morning and requested that they be replaced. I have always had quality linens at the Westin and was surprised.
May 15, 2013
Rated 3 out of 5 by kjchj Why advertise the internet if if doesn' work?
We were told the internet works fine in the rooms; use such and such as the code to get into it...well, nope, didn't work. Had their evening shift fix everything man, up to look and "it will be reported and fixed tomorrow..." well, it never worked; no connection....we needed to connect to do employer;s work...reported it again ; nothing worked..."it is going to be fixed in the future/big problem overall"...we're mad
May 13, 2013
Rated 1 out of 5 by MSDW Poor hotel
The hotel staff are terrible -- there are better local options.
May 14, 2013
Rated 3 out of 5 by Lynn Your Green Program
I would like to suggest that you explain the Green Program to your guests when they check in. I would not expect a Green Program to mean that I receive no services while I am a guest. Not having my bed made or the bathroom cleaned is not green; that is a cost cutting measure for the hotel and adds to your bottom line, but does not do anything for the environment. This was not made clear to me at check-in. I heard several people in my group also mention the same thing. For the price of the rooms, I expect maid service and to have the bathroom amenities replenished when empty.
May 2, 2013
Rated 4 out of 5 by Kimmy Our suite wasn't clean when we got back from a full day in the city.
When we got back to our suite, we noticed that it hadn't been cleaned. Our towels were still on the floor in the bathroom and our bed hadn't been made up. We called the front desk to see if they could send someone up to straighten up and give us clean towels. We were told that someone would be right there. We sat for over 15 min. And nobody came. My husband called again, explaining that we were pressed for time and needed to get ready for dinner. Someone finally came, five minutes later. We paid for the Internet and it was very slow. We even upgraded to a faster speed. Still didn't work well. I believe the gentleman at the desk took it off our bill. We were also givin a complimentary breakfast for our inconvenience. The hotel was beautiful. We were unable to stay in our suite for our full stay so we moved to another hotel that could accommodate us.
The day we checked in, I had to clean the bathroom floor. There was hair all over. That was disgusting.
May 7, 2013
Rated 2 out of 5 by PB4992 This hotel has a good location to the US Patent Office
My husband is in the National Inventors Hall of Fame. We have stayed here a few times due only to the proximity of the USPTO.
When I called into to the front desk while out on an appointment, I was put on hold three times and waited 12 minutes. Never was transferred to the front desk.
Food is overpriced and service is minimal. If this was not a group booking, I would not stay at this location. By the way, I travel all of the time. There are many choices to chose from.
May 5, 2013