Rated 5 out of 5 by Car9789 This hotel provided great customer service and features
The staff at the front desk and the valet staff were very professional and helpful. I got a good night sleep and loved all the amenities that came along with my stay. I will truly recommend this hotel to my friends and family.
May 26, 2013
Rated 3 out of 5 by LA522 Penny wise and pound foolish
It is a crime that for a room over $200 a night you cannot print a peice of paper or access the internet without paying a minumum of $7.50 plus ten cents per page. That was such a turn off that I would never stay there again.
December 6, 2013
Rated 5 out of 5 by momof2 Friendly staff
Out of all the Sheraton properties I have stayed at, this hotel has the friendliest staff I have ever encountered. Everyone seemed genuinely happy to help in whatever way they could. I will definitely stay here again.
March 24, 2014
Rated 1 out of 5 by Swimmer1 Pool not available until 4
I was disappointed that the pool was not available until 4 pm. I stayed here because I thought the pool was open in the morning. Next time I will check. If the pool is not available in the morning I will stay somewhere else!
September 22, 2013
Rated 4 out of 5 by Luis2 Excellent Service -
Not all began too well...but problems were solved satisfactorily.
I was offered a king bed for me and my cousin, then we declined and requested double beds and got a room (404) with view to a roof. I didn't mind, but when I was taking a shower late that evening, the faucet did not regulate the water temperature..(for about 15 minutes I tried).and there I was soap all over my face while I was calling the front office for help. When the maintenance help came to the room, he inspected the faucet and found it out of service. This gentleman (forgot his name but he said he is Moroccan when I asked him where from) was very pleasant and eager to help us get another room. He even took our bags to the next room. Unfortunately, I had an accident that day and was taking painkillers and was not very comfortable with this incident. I thought that my cousin had giving him a tip, and I did not tip him neither. I felt very ashamed and sad when I asked my cousin and found out that he did not tip the maintenance man because he deserved a nice tip for the prompt response to take ownership of our problem and for solving it satisfactorily.
Please give him my apologies for not tipping him. He was our hero that night.
July 15, 2014
Rated 5 out of 5 by Sunny66 This hotel made my family and me fill special
This was an outstanding hotel...the staff was outstanding and the room was super. Unlike a lot of hotels when you bring your pet you fill out of place...they made us all to include the dogs feel welcome. I will stay again.
August 31, 2012
Rated 4 out of 5 by June28 party 2014
Overall the hotel was very good, the one exception was I went to make a cup of coffee in the room and the water reservoir was dirty.
June 30, 2014
Rated 5 out of 5 by Marstar Beds are wonderful
The beds at this hotel are wonderful! Very comfortable pillows including a body pillow. The down comforter was heavenly. Also the rain shower head was very refreshing. I highly recommend this hotel for a well rested stay.
February 14, 2013
Rated 5 out of 5 by LeilaLove Nice hotel
I really enjoyed my stay here. My favorite features are the heavenly bed and the rainfall shower head. My room was clean, stylish, and comfortable. I highly recommend this hotel to anyone in the Old Town Alexandria area.
June 16, 2013
Rated 5 out of 5 by SurferPred Great Stay
Excellent staff who were very helpful from the time we arrived until our departure.. Comfortable room, bed and shower. Fantastic breakfast, and dinner ! Recommend to all who wish to visit Washington DC and Alexandria VA.
January 2, 2013
Rated 5 out of 5 by PaulLB Breakfast was high quality with healthy choices.
Breakfast was excellent.. Staff was helpful and courteous. Workout room could use an extra workout bicycle. Weight equipment very good and pool / jacuzzi were also excellent. Thanks for comfortable stay.
April 6, 2014
Rated 5 out of 5 by Michelle100 Clean hotel and courteous staff
This hotel is great a stay in the Alexandria area. Parking was a little inconvenient. We started parking on the street so we could come and go as we needed instead of waiting for valet service. Staff was very nice.
January 1, 2013
Rated 4 out of 5 by MBGAWIS Helpful staff
The shuttle service to area restaurants, stores, etc. was a big help when I visited during a snow storm. If the hotel didn't have what I needed, they made sure I could get where I could acquire those items.
March 5, 2014
Rated 4 out of 5 by grs90802 Always good but needs a minor tweek
Stay here often for business. Great hotel but needs two improvements:
1) the shower heads are stylish but poor streaming of water
2) the in room wifi is erratic and needs upgrading or further repeaters installed
January 13, 2013
Rated 5 out of 5 by Karen2013 Wonderful Stay
This is a beautiful Westin! The staff was wonderful; the room was clean and very comfortable; the restaurant’s staff spot on and the food was fantastic! I would recommend this hotel, and I will stay there again.
May 22, 2013
Rated 5 out of 5 by gypsie interesting loby
Although I did not stay at your hotel but my relatives did, I made the reservation and paid the bill,I did see the room it was nice and clean, they told me it was very comfortable,
May 17, 2014
Rated 4 out of 5 by jmiyazawa Almost Perfect
Great facility with everything you expect from a Westin. Lounge is small but offers everything you need for breakfast and snacks in the afternoon.
Valet service can be slow, however.
May 10, 2014
Rated 4 out of 5 by Prairieson 2 days in February
Very good location. Clean. Quiet. The people who are commenting that the Metro station was a long walk must be your average out of shape citizen. The walk is less than 3 blocks and the last block is downhill.
February 15, 2013
Rated 5 out of 5 by Lirio A great place to stay
I have stayed at this hotel for business and personal purposes and I have always been satisfied with the quality of the hotel and the attention and help of the staff. i strongly recommend this hotel.
March 9, 2014
Rated 4 out of 5 by sammy02 80% good experience
The only items I found unsatisfactory were:
1. Housekeeping removed the used
towels from my room but DID NOT
REPLACE THEM with clean ones.
2. Food served at my organization's
banquet was mediocre at best.
July 22, 2013
Rated 3 out of 5 by WestinAlexVisitor Average
The room was more or less clean, but tabletops and phone were dusty and had not been dusted very well prior to arrival. Sheets had a stain. Hotel restaurant is okay. The meeting room facilities are nice.
May 14, 2012
Rated 4 out of 5 by JN13 Clean, but slow restaurant service.
Beautiful hotel but service in restaraunt was horrible and understaffed. Waited 30 minutes for drinks. Hotel rooms are different even though stated the same (ex. Makeup mirror, fridges covered, chairs).
October 15, 2013
Rated 1 out of 5 by popsjohn Very disappointed
Paid premium price and expected everything to be perfect. Some basic items such as properly functioning TV and tub draining were very disappointing and detracted from the things that were done right.
February 8, 2014
Rated 5 out of 5 by Leon44 Westin Hotel
This Hotel has Excellent facilities and service!
July 15, 2014
Rated 5 out of 5 by Nae36 Inaugural weekend
I really enjoyed my stay in Alexandria. The location was not far from DC, the beds were comfortable, the rate was great and the staff was pleasant. I would recommend this hotel to someone else.
January 22, 2013
Rated 5 out of 5 by DaveB Hotel and staff were outstanding
We were in for the weekend to visit our daughter and celebrate our anniversary. We could have not asked for a better hotel. The staff went out of their way for us. the facility was outstanding!
March 18, 2013
Rated 4 out of 5 by fixwakeupsystem Review
My wakeup call was missed two mornings in a row. I alerted the staff to this.
Otherwise, all else was fine.
But, I've never had a missed wakeup call before - even in much lower-end hotels.
October 29, 2012
Rated 4 out of 5 by BicoastalBiko Clean property with excellen staff
As a frequent visitor to the DC Metro area with offices in Washington, something besides price must compel me to reside in Alexandria rather than the Nation's Capital. When determining where I will stay for the 1-2 weeks a month, the determinants are comfort, cleanliness, and courteous staff.
In these categories, the Westin Alexandria has this in spades. I nearly always receive my preferred room even if there is an event on site (which there often is). The front desk staff are extremely accommodating and usually remember there recurring guests. When arrived on most recent trip, due to plane delay it was after 3:00 a.m. The front desk person noted my late arrival and the next day moved me into a very generous room. I could not be more indebted to Vanessa.
The property has an excellent workout room and offers exercise gear at the ridiculously low price of five dollars in case you forgot or neglected to travel with fitness attire. On days on which I am traveling, rather than packing wet clothes into my luggage, this has come in handy.
It is the little things like ths that keep bringing me back.
August 5, 2013
Rated 4 out of 5 by JPM56 stay every month
Great hotel, staff, rooms.
Only major disappointment was when you turned a great dining room sometime ago into the pub style restaurant . We now use the great places in old town.
March 28, 2014
Rated 4 out of 5 by Zap203 Very Nice hotel
Stayed here becuase of a wedding we were attending and the staff was great taking care of overtything we needed. Rooms were new and well maintained. Would stay here again in a heartbeat.
July 1, 2013