Rated 5 out of 5 by Sandi Excellent Service
I enjoyed my stay at the Westin. I was greeted by the best staff member at the Front Desk. I was checked in early into room 641. The room was clean and the amenities were very nice. I would reccommend that the over head light fixture be cleaned. I will definitely return to the Westin for my future stays in VA.
March 4, 2013
Rated 5 out of 5 by Mariamadieros Never disappointed when I stay here
From the minute I walked in, I was made to feel welcome. My room was ready when I arrived, and was as lovely as ever. Rich Casale has a wonderful staff who always go out fo their way to make everyone feel at home. I would not hesitate to stay there again.
June 23, 2014
Rated 5 out of 5 by Rich8247 Great Facility!
Conveniently located to Old Town Alexandria and King Street - a little inconvenient to downtown DC. The Trademark Bar has good food for all 3 meals with breakfast a little pricey. Being a return guest, it would be nice to see the menu change periodically.
June 22, 2014
Rated 5 out of 5 by Jonileri Comfort and convenience
The primary reason for staying at the Alexandria Westin was to attend an all day business conference there; however, the room and amenities made our stay a more memorable one. Early check-in was available (9 am) and we had a room upgrade. The prepaid rate was a great value for what we received in return.
February 16, 2014
Rated 5 out of 5 by Bunnyw This hotel has almost all the comforts of home
The room was great, the bed and bedding was super comfortable. TV was good. I had one issue... there is a guide on screen for the tv but no way to ascertain what is playing on the channel. I found that to be most annoying. My guide at home does allow me to see at a glance what is playing on the tv station.
November 7, 2012
Rated 4 out of 5 by Kit58 Great staff!
This hotel has great staff that anticipates every need. There was noise coming through a vent from another room that prevented full sleep and I never received the $5 or500 points for going green with housekeeping. However, the club floor was wonderful and the food excellent. Great location too.
April 9, 2014
Rated 4 out of 5 by HECC A pleasing experience
The staff excels in making everyone welcome and are most helpful at all times. The rooms were very clean and for the most part comfortable. There is no parking but the valet service is cordial and prompt. Pricing is a bargain for all the benefits of the hotel and location is ideal.
May 12, 2014
Rated 1 out of 5 by VerySad Discusted
Discusted with the lack of customer service from this hotel. Watch out and make sure everyone is doing their job or you may get slammed with charges that you never approved. The Accounting department is not helpful at all and doesn't care about their guest that have stayed at the hotel. Sad, Sad, Sad.
December 23, 2012
Rated 5 out of 5 by MSKSEKDL Great staff
From the time I arrived at the Westin, I was treated well, staff called me by name and remembered me. Special recognition to Ron who worked at the desk for going out of his way to direct me to locations I wanted to visit in the city. If I return to that location, I will certainly stay there again.
December 14, 2013
Rated 4 out of 5 by Nursenese VERY COMFORTABLE
Nice pool and hot tub. Nice rooms and very clean. Bed mattress nice, pillows too soft. Excellent meal at the restaurant. Valet parking too expensive. Access to wireless internet free in lobby, but $xx.xx was charged when my daughter tried to access and was denied. Needs to be more clear on access.
September 23, 2013
Rated 3 out of 5 by RJS78 Nice hotel. But don't expect any food late night
Hotel was typical Westin. Everything was pretty nice about it. The thing that upset me the most was after a 5 hour flight from the West coast, getting to the hotel at 1am, I was in search of food and was told NOTHING is available. No late night room service, no nearby food spots open. Not even a salad. In my room I looked in the book and noticed is said "Late Night Dining Menu 11pm - 6am" and had a list of things available (typical in hotels). Called the front desk and they said No we don't have late night dining.
Second thing, my reservation was for two nights. I checked in and confirmed two nights. But the hotel staff took the liberty to check me out prematurely after 1 night just b/c housekeeping didn't see my bags in the room. What difference does that make. I reserved 2 nights and confirmed 2 nights. Why are you checking me out early on your own accord.
Third thing - front desk did not even greet me as Platinum, ask me what I would like for amenity, or offer or search for upgrades.
June 7, 2013
Rated 5 out of 5 by LLJ73 Excellent except for the Hallways
This Westin is excellent in all respects except for the Hallways. The carpets are badly worn and stained. Used room service trays stay in the hall for a long time and housekeeping carts and repair carts are left with no one using them. This isn't up to the standards of the rest of the hotel.
June 19, 2013
Rated 5 out of 5 by Sabine11 Love it!
The staff was wonderful in every way. Especially at check-in. The hotel was full and busy yet they took the time to make each guest feel welcome and not rushed. Yet they were efficient in getting everyone checked in. Well done. The facilities were great as always. I love staying with you.
November 11, 2013
Rated 5 out of 5 by JBMurph Great Stay. Friendly neighborhood
Situated just off Duke street, the Alexandria has a nice neighborhood feel. The staff is very attentive and friendly. The hotel is clean, well maintained and a very nice stay. Excellent location for shopping and historic sites.
June 23, 2014
Rated 4 out of 5 by Redrose Great Hotel
First time stay in WA. This hotel was clean , convenient and great service.
We arrived at 8:30 Am following a sleepless night travelling in the early hour , and the hotel rooms were available and we were able to check in and rest before going to our conference early afternoon. Thank you
April 24, 2013
Rated 5 out of 5 by TheMarkusAllen Mostly awesome - then awesome
Our trip was mostly great...
Apparently, your boiler had an issue,
and we had brown-water showers to contend with.
We brought it up with Robin and she ROCKED.
She took elite care of us and put a big smile on our face
and made our weekend FANTASTIC.
April 20, 2014
Rated 4 out of 5 by SHBA Great hotel
Fantastic location and within easy walking distance to offices nearby and whole food and other shops.
Staff were average
July 28, 2014
Rated 1 out of 5 by jaky Dirty and worn, dismissive staff
From the frayed towels to the dirty and noisy room this place should be skipped. Imagine if I had not stayed in an "executive Suite".
The staff is totally clueless in the service industry. Late check out? NO
Nearby restaurant? Here is a list!
Directions to Elizabeth St? I don't
May 27, 2013
Rated 4 out of 5 by conf Overall good experience
Good location, spacious rooms. I was overcharged for in room food- i had to take it up with the manager but he was able to fix it. Their shuttle is never available- average wait time for shuttle is 20 min. Try getting it from the hotel or call it to the train station (5 min away).
March 19, 2012
Rated 3 out of 5 by Jeffie A mixed bag
This is a very nice hotel with lots of comfort and excellent food. The customer service piece has something to be desired with the slowest check-in, getting the reservation incorrect (and thereby locking me out of my room the last day) and a valet service that is slow.l
April 11, 2014
Rated 5 out of 5 by STKNRDR Westin Alexandria Old Town
I stay at your your hotel exclusively when conducting business in the DC area. Your hotel has exceeded my expectations every time. Simply put, the Westin Alexandria hotel and staff are among Westin's best, period. Thanks for your great work, making my stays away from home great.
December 29, 2012
Rated 5 out of 5 by Xavier27 Wonderful overall experience
A wonderful overnight stay at your hotel in Alexandria, VA. The staff was great, friendly and helpful. The hotel, the room and surrounding area was just as it was in online photos and descriptions. I would definitely stay here again, or at any another location in the future.
June 25, 2013
Rated 4 out of 5 by Anne52 Great hotel; Unfriendly restaurant
Our room was clean and comfortable. On our final day, we gathered as a large family to have breakfast together. We made a reservation for 30+ people the day before. When we gathered, the restaurant manager was resistant to putting tables to together so that we could talk and visit. We pushed small tables together to make larger tables anyway. When we tried to pull together more tables so that everyone could sit together, the manager refused saying he had to save tables for other guests. He offered us seats at the bar across the room; we refused. We also refused the high tables and bar stools because several in our party had severe arthritis and couldn't climb up onto the seats. The service was lackluster but we were still charged 18% tip ($24 for the server to bring us our entrees and a pot of coffee). The tables that the manager insisted on saving for other guests were never used. There was better service and good quality food at 1/4th the price at a cafe across the street. That's where we'll go in the future.
September 30, 2013
Rated 5 out of 5 by wilkinsduluth a cool respite for summer
The hotel was great--the staff were very polite and responsive. The food was terrific!! I loved their breakfast smoothie and ordered a double both mornings we were there!
we had our car with us and the valet service had our car around front by the time we went downstairs.
July 22, 2013
Rated 5 out of 5 by Eve917 Great Location
This is a beautiful hotel located in the heart of Alexandria within walking distance to the Metro Station on King street. It is also close to Whole Foods and restaurants. The bed was very comfortable and the room was spacious. The staff was very friendly and professional.
February 8, 2013
Rated 5 out of 5 by again This hotel has superior employees
It was such a joy staying in this hotel. Having never been to Virginia, I found the staff to be very friendly and helpful. They went out of their way to answer questions and make me feel comfortable. They made my stay in Virginia a wonderful experience.
April 30, 2014
Rated 3 out of 5 by GuestStayer Better Cleaning Needed
Facility was great and room was larger than expected. The showers had not been cleaned properly, though - we found lots of long black hair up and down the entire shower wall which was an unpleasant surprise. Have never had any issues with this at other Starwood Hotels.
May 30, 2012
Rated 5 out of 5 by Jae0402 I love this place
The Westin Alexandria never fails to disappoint me when I stay.
August 1, 2014
Rated 5 out of 5 by WeekendStay Excellent Customer Service and Food
The customer service started at the curb and continued through to checkout. We were looking for the restaurant and an attendant at the gym took the time to personally show us where it was. The room was nice and clean. The food at the function we attended was great!!!!
June 10, 2013
Rated 2 out of 5 by NoSleepforYou Sleepless Nights
The facility was beautiful and in a good location, but one night we could hear the neighbors through the paper thin adjoining door until after midnight, the next there was a very loud party until midnight and we could hear the base and DJ as if he were right below us.
November 12, 2012