Rated 5 out of 5 by Lisa38 Great experience
I have been to this hotel 3 times in the last 6 months and I am always treated well and enjoy the facilities. It feels classy and clean. The food during our meetings was great as well. On my last trip, I was in a hurry to leave and packed quickly and forgot to empty a drawer of clothes and left my phone charger. I called when I got home. I received a call back from security within minutes and no more then 10 minutes later, my things were picked up by FedEX on a Friday afternoon at 4:00. I really appreciated that level of responsiveness!
October 4, 2014
Rated 5 out of 5 by KBCoach Staff is caring and professional
I took a team of six high school boys to an academic competition at this hotel. My room was delightful: the most comfortable bed I've found in a hotel, floor-to-ceiling windows giving a nice view of beautiful Alexandria and the weather overhead (between sunny days, I watched an evening thunderstorm), in-room safe, pod coffee maker with Starbucks coffee, double-head shower, hair dryer, and a robe for my use while there. I could have requested a mini-refrigerator if I'd wanted one.
The staff treated me exceptionally well. A difficulty with the room reservations on arrival was handled with courtesy and unfailing patience. I asked for a spoon; they brought a whole set of utensils. They loaned me an umbrella when it rained and scissors to cut apart boarding passes. Speaking of which, they have a dedicated computer/printer just for printing out boarding passes. (Other printing needs are covered at the business center, for which there is a charge.) We arrived very late the first night, and the staff cheerfully directed us to the only store open at 11:30pm: a 7-11 two blocks away.
There are charges for things that are sometimes free at other hotels, so be careful of that. Internet is $9.95 for the first day, but it's $27 for three days and $35 for four days. (Our group rate covered that, but it had to be taken off the bill at the end of our stay.) Valet parking is $24 (or you can find a spot on the street yourself). There is no free shuttle to/from Reagan International Airport, but they will send a shuttle as late as 10pm to the Metro stop to pick you up, or arrange for a taxi to meet you after 10pm. (Our taxi cost $10 plus tip.)
Facilities: very nice meeting rooms, smaller-than-expected swimming pool, hot tub that was closed for cleaning two of the nights we were there, but very pleasant the last night.
Around the hotel: Besides the 7-11, there are numerous sandwich shops and luncheon spots. In the evening, the lights around the fountains make a kind of wonderland to walk among. Great spot for an evening walk! Starbucks in the hotel building. No shopping nearby (but lots in Old Town Alexandria, and the free King Street shuttle takes you there from the Metro station 3 blocks away).
June 7, 2012
Rated 3 out of 5 by McCarthy This hotel has comfort bedding
The room was clean and comfortable - especially the Heavenly pillows and comforters. We were disappointed in dinner at the hotel restaurant. However, the next day at lunch we had a great hamburger and fries there. We also stayed at the Westin in Richmond and enjoyed one of the best meals of our trip.
October 5, 2014
Rated 4 out of 5 by tonitzv Very clean and contemporary hotel
I really liked this hotel. It was very clean and everything looks brand new. The rooms were also very new and clean. It was very quiet in the room, which makes for great sleep. The bar in the lobby offers a nice and cosy atmosphere.
We stayed on the 8th floor, and there appeared to be a club level lounge, but no one at the front desk notified me of. I am not sure whether I qualified to get in there or not, but I tried my key and it worked, but I never went there because I was not told about it. The other thing that I did not care for was the outrageously expensive parking $24 per night! When we pulled up to the hotel, a valet assistant came to meet us and asked us straight away whether we are doing the valet. We were not presented with any other options, and considering we have never stayed there before, we thought that was our only option - to park using the valet. The next day we saw that there was plenty of space to park on the street for free!!!! So I felt tricked to some degree by the valet assistant!
December 1, 2011
Rated 4 out of 5 by Richmond19 Always a good rest
I love the Westin. This weekend I just needed a place to hang my hat for one night and could have gone cheaper. But sleeping at the Westin is always a good experience. The rooms are clean, the showers are great, and the location worked perfectly.
My only complaints: my mini fridge was broken and empty and my wifi (which cost $10 a day) cut out. It was easily reconnected after a phone call but I though the cost was unreasonable as I only used it for an hour or less.
September 29, 2014
Rated 5 out of 5 by W123 Great Hotel
Great hotel that provided excellent service throughout my stay.
April 29, 2012
Rated 5 out of 5 by AMo432 Awesome place
This hotel was wonderful...definitely worth the value.
March 6, 2013
Rated 5 out of 5 by beejpowers A luxurious stay at a reasonable rate
Just using it as a weekend getaway, the hotel had a very nice sized room with great views into the city and south.
The staff we did interact with was very nice. Casual in a professionally determined way.
The hotel is located far enough away from Old Towne that the value was definitely there. But you're still extremely close to all the hustle and bustle of King Street et al.
I wouldn't hesitate to stay there again. And being in the SPG program got us on the top floor which was very nice.
July 21, 2014