Rated 2 out of 5 by Queeniek GREEN PLAN NEEDS BETTER EXPLANATION
I accepted the offer at check-in to go green! It really is a great idea. However, a little more explanation of what services I would do without should have been made. I needed the trashcan emptied after 3 days. On the 3rd day of course, I had no coffee for in the morning. Finally, it was my understanding I would receive a $5 voucher for each day I stayed, I stayed 3 nights and received 2.
In all fairness, I was told "let us know if you need anything", It just was a pain after a long work day to say, please empty my trash and replenish my coffee! I think there is room for improvement here.
The bedding comfort was fantastic; noise levels fine.
April 7, 2014
Rated 3 out of 5 by Jeffie A mixed bag
This is a very nice hotel with lots of comfort and excellent food. The customer service piece has something to be desired with the slowest check-in, getting the reservation incorrect (and thereby locking me out of my room the last day) and a valet service that is slow.l
April 11, 2014
Rated 4 out of 5 by Kit58 Great staff!
This hotel has great staff that anticipates every need. There was noise coming through a vent from another room that prevented full sleep and I never received the $5 or500 points for going green with housekeeping. However, the club floor was wonderful and the food excellent. Great location too.
April 9, 2014
Rated 2 out of 5 by Krane7 Rude!!!!
Appearance of the hotel was average for a Westin. Nothing out of the ordinary but also nothing to complain about. When I went to my room it was not cleaned yet – no big deal this happens every once in a while and simple went to desk to get a new room. I also realized they had not asked me about the check-in platinum bonus and so I told them I wanted the points. Again NO issue there.
Here is where it goes downhill. I stop by the SPG lounge for a snack and apparently when cut a piece of brie cheese my hand touched it. I used the knife but it slid and I redirected the cheese with my finger. I know how to eat in public and I did not grab the cheese, I simply held it in place while I cut. I also “took” the piece that my finger touched. Trust me if it happened on Dowton Abbey I doubt it would have bothered Mr. Carson, but it bothered the women running the room and she laid into me from across the room. Started lecturing me on touching food. I put the cheese on my plate, put the plate down and left the room.
Next morning, I go to the gym and workout. On way back to room I stop by the lounge for a cup of coffee and yogurt to go. I have gym small white towel draped over my shoulder (something I’ve done a 1,000 times). As I’m pouring the coffee I hear that same lovely voice instructing me (again in front of the whole room) that I could not bring my gym towel into the lounge. I said I’m only getting coffee and the towel is on my shoulder – I honestly have no idea what was wrong in this scenario.
If I wanted to get grief I could go to my mother in law’s – but I don’t need to deal with being talked to this way when I’m paying $200-$300 for a room. I stay at SPG 50-60 nights per year and have for 10+ years, never met such a rude person in a customer facing role. I WILL NOT STAY THERE AGAIN.
I call for my car and they tell me 20-25 minutes for my car. Would have been nice if they had not quoted 10 minutes when I dropped the car off….
March 18, 2014
Rated 5 out of 5 by GFG710 Superior customer service
As a Platinum member I appreciate excellent customer service and the Westin Alexandria certainly delivers. The front desk staff are friendly and helpful and the room service is top notch. Everyone seems to be happy to be working there. I especially give kudos to the Executive Lounge service. Joyce runs an efficient operation. The area is clean, I never worry about cross contamination or sharing anyone else's germs and I very much appreciate that! Although very busy Joyce manages to find time to check in with her customers to make sure everything is to their satisfaction. I manage people for a living so I know the value of this kind of employee; wish I had 10 Joyce's working in my company! I will keep coming back to the Westin Alexandria (50 times plus a year so far) thanks to people like her. People make a company great and she is a gem. And when she is not there, her back up, Angelica, is equally excellent.
April 6, 2014
Rated 4 out of 5 by Tenbat This hotel has great accommodations
The staff is very courteous and pleasing, willing to assist when needed, and very accommodating. I recommend this hotel for potential visiting families and individuals. Close to monorails, and King Street for dinning and entertainment.
April 6, 2014
Rated 5 out of 5 by PaulLB Breakfast was high quality with healthy choices.
Breakfast was excellent.. Staff was helpful and courteous. Workout room could use an extra workout bicycle. Weight equipment very good and pool / jacuzzi were also excellent. Thanks for comfortable stay.
April 6, 2014
Rated 2 out of 5 by Customer760 Disappointed-Holes in sheets and leaky stool
My husband and I were in Washington DC on business/site seeing. The Westin Alexandria was a great location and I must admit the cost was a little more than we usually pay, so I was expecting a great room. Check-in was great and we were able to get in early. The room was small, as when sitting at the desk there was not space to walk around the end of the bed. Our view from the window was a view of a roof. We ate and had drinks at the restaurant - it was great. The shower was awesome. When going to bed we discovered that there were holes in the sheets. One as big as a quarter-I have pictures if needed. Then we realized that the stool was leaking and it would pump in water approximately EVERY 5 minutes (we timed it) - all night long - 24 hours a day. Not a very enjoyable night. Informed the front desk the next morning. They apologized and said they would fix everything, but offered nothing for the fact that the stool constantly woke us up and they had given us sheets with holes. I finally asked if there was some sort of compensation for this. The gentleman then offered us breakfast, which we accepted. Breakfast was great. Night two, no holes but the stool had not been fixed. Every five minutes it pumped water. Checked out and informed them the stool had not been fixed. The supervisor then talked to us and apologized. He said that he did not work the day before and noted that we had been provided breakfast the day before for the problems. He implied that he didn't see the need for further compensation, and asked if we didn't agree. At this point I felt intimidated and didn't want to argue so I decided to end the conversation, just accepting the situation. I did tell him it was disappointing that they could have at least told us it was not fixed and then maybe could have offered to move us to a different room. But nothing - they took no accountability - no responsibility for the second night. We left very disappointed ......
April 3, 2014