Rated 5 out of 5 by Elin Outstanding Staff
Once again our stay at The Westin Alexandria offered us a bit o much needed R&R. It seems like every time I review this location it is about the people who choose to work here. There are many reasons why this is so. The following staff members were quick to make certain our stay was as terrific as it could possibly be. They go out of their way to keep us happy and we will continue to return anytime we are in the area! Kudos to the Front Desk: Robin, Dag, John and Adrian; and to the staff of Trademark Eat & Drink: Chris, Heather, Katrina and Barco.
April 18, 2014
Rated 5 out of 5 by TheMarkusAllen Mostly awesome - then awesome
Our trip was mostly great...
Apparently, your boiler had an issue,
and we had brown-water showers to contend with.
We brought it up with Robin and she ROCKED.
She took elite care of us and put a big smile on our face
and made our weekend FANTASTIC.
April 20, 2014
Rated 2 out of 5 by Queeniek GREEN PLAN NEEDS BETTER EXPLANATION
I accepted the offer at check-in to go green! It really is a great idea. However, a little more explanation of what services I would do without should have been made. I needed the trashcan emptied after 3 days. On the 3rd day of course, I had no coffee for in the morning. Finally, it was my understanding I would receive a $5 voucher for each day I stayed, I stayed 3 nights and received 2.
In all fairness, I was told "let us know if you need anything", It just was a pain after a long work day to say, please empty my trash and replenish my coffee! I think there is room for improvement here.
The bedding comfort was fantastic; noise levels fine.
April 7, 2014
Rated 1 out of 5 by Kurick Poor Business Practices
I was there for a conference and the reservation was made by the University, which the Westin was to direct bill. When I checked in I was asked for my credit card for "incidentals". When I checked out my card was charged for the full amount of the bill. The business staff has been unresponsive to help work this out with either myself or the University. I am very unhappy with this situation.
April 16, 2014
Rated 5 out of 5 by ElliesNana Excellent experience at Westin Alexandria
Reception staff were especially helpful, friendly, professional. They made our vacation even better then we had planned.
April 16, 2014
Rated 3 out of 5 by Jeffie A mixed bag
This is a very nice hotel with lots of comfort and excellent food. The customer service piece has something to be desired with the slowest check-in, getting the reservation incorrect (and thereby locking me out of my room the last day) and a valet service that is slow.l
April 11, 2014
Rated 2 out of 5 by Krane7 Rude!!!!
Appearance of the hotel was average for a Westin. Nothing out of the ordinary but also nothing to complain about. When I went to my room it was not cleaned yet – no big deal this happens every once in a while and simple went to desk to get a new room. I also realized they had not asked me about the check-in platinum bonus and so I told them I wanted the points. Again NO issue there.
Here is where it goes downhill. I stop by the SPG lounge for a snack and apparently when cut a piece of brie cheese my hand touched it. I used the knife but it slid and I redirected the cheese with my finger. I know how to eat in public and I did not grab the cheese, I simply held it in place while I cut. I also “took” the piece that my finger touched. Trust me if it happened on Dowton Abbey I doubt it would have bothered Mr. Carson, but it bothered the women running the room and she laid into me from across the room. Started lecturing me on touching food. I put the cheese on my plate, put the plate down and left the room.
Next morning, I go to the gym and workout. On way back to room I stop by the lounge for a cup of coffee and yogurt to go. I have gym small white towel draped over my shoulder (something I’ve done a 1,000 times). As I’m pouring the coffee I hear that same lovely voice instructing me (again in front of the whole room) that I could not bring my gym towel into the lounge. I said I’m only getting coffee and the towel is on my shoulder – I honestly have no idea what was wrong in this scenario.
If I wanted to get grief I could go to my mother in law’s – but I don’t need to deal with being talked to this way when I’m paying $200-$300 for a room. I stay at SPG 50-60 nights per year and have for 10+ years, never met such a rude person in a customer facing role. I WILL NOT STAY THERE AGAIN.
I call for my car and they tell me 20-25 minutes for my car. Would have been nice if they had not quoted 10 minutes when I dropped the car off….
March 18, 2014
Rated 4 out of 5 by Kit58 Great staff!
This hotel has great staff that anticipates every need. There was noise coming through a vent from another room that prevented full sleep and I never received the $5 or500 points for going green with housekeeping. However, the club floor was wonderful and the food excellent. Great location too.
April 9, 2014