Rated 3 out of 5 by chefshawn Not fair for me to write this
I stayed here two nights. The first was ok but that was because my wife did not land in Richmond until 12:30 am. So we checked in at 3am. The second night was ok as well but that was due to a huge party going on next door. I had to call the front desk twice once at 12 am and the second at 2 am. they were pounding on the doors and wallls. not a good night. Rececommended this hotel to a friend and he and his wife stayed there as well just because it was so close to the meto station.
July 16, 2014
Rated 4 out of 5 by Aussie74 Very Good Hotel - Inconsiderate Guests
Stayed at this hotel several times and hotel, staff and rooms have always been great. But, this time I was staying for three nights and on the floor where I was there were a group (10 or more) of inconsiderate guests. They insisted on running up and down the halls (1:00 a.m. - 4:00 a.m.), screaming at each other because they were drunk and dumping their empty pizza boxes in front of my room door as well as other rooms. This stay was not as relaxing as it should have been.
The front desk knew about this problem and it surprises and disappoints me that the hotel could not control their guests.
July 9, 2014
Rated 5 out of 5 by Leon44 Westin Hotel
This Hotel has Excellent facilities and service!
July 15, 2014
Rated 4 out of 5 by Luis2 Excellent Service -
Not all began too well...but problems were solved satisfactorily.
I was offered a king bed for me and my cousin, then we declined and requested double beds and got a room (404) with view to a roof. I didn't mind, but when I was taking a shower late that evening, the faucet did not regulate the water temperature..(for about 15 minutes I tried).and there I was soap all over my face while I was calling the front office for help. When the maintenance help came to the room, he inspected the faucet and found it out of service. This gentleman (forgot his name but he said he is Moroccan when I asked him where from) was very pleasant and eager to help us get another room. He even took our bags to the next room. Unfortunately, I had an accident that day and was taking painkillers and was not very comfortable with this incident. I thought that my cousin had giving him a tip, and I did not tip him neither. I felt very ashamed and sad when I asked my cousin and found out that he did not tip the maintenance man because he deserved a nice tip for the prompt response to take ownership of our problem and for solving it satisfactorily.
Please give him my apologies for not tipping him. He was our hero that night.
July 15, 2014
Rated 4 out of 5 by BusTraveler13 Off the beaten path
The hotel is lovely and the stay was fine. It is off the beaten path - hard to find and somewhat difficult to get to local features as the single van was far too busy for the demand - ultimately ended up caught in a downpour trying to walk so I didn't have warm and cozy feelings.
July 14, 2014
Rated 5 out of 5 by irisnola Very Nice
The room was very comfortable, the ambiance was great throughout the hotel. Hotel catered food for our business meeting was fresh and delicious. The shuttle driver took me to and from the waterfront, so being located a slight distance away was fine.
July 14, 2014
Rated 3 out of 5 by Hotelbusiness Not good value relative to cost or location
Hotel rooms and conference space were always cold, costly internet service, and the restaurant was extremely noisy - needs some quiet areas,
Nice gym, comfortable beds, meal staff for conference meetings were very accommodating and helpful regarding special meal, food for conference was very good, appreciative of van service.
Location not good for old town, taxis not readily available as told.
July 12, 2014
Rated 2 out of 5 by WestinFan01 Needs improvement to meet Westin brand
I've stayed at this hotel frequently over the last few months and unfortunately, the level of quality has decreased at each stay. The bedding was the source of frustration on this visit.
I commend the Director of Operations for quickly responding to an email and offering to remedy the situation.
Would like the hotel to re-elevate its standards to live up to the Westin brand.
(Wish there was a "maybe" option for the "would you recommend this hotel" question.)
July 10, 2014