Rated 4 out of 5 by 203
reviewers.
Rated 2 out of 5 by Alexandria Alexandria
Two nights in this hotel and both nights we were confronted with noise and others on the same floor who had little or no consideration for others until 3AM both nights we were there. Additional charges for internet are just unacceptable when paying for a nice room at a recognized hotel like Westin. Sorry, I was not pleased and would not recommend it to others.
June 17, 2013
Rated 4 out of 5 by TNMO Capital Salsa Congress
Easy Check in/out....Friendly Staff....Clean Fresh Rooms......Crisp Bedding....Pleasant Stay
June 18, 2013
Rated 1 out of 5 by Whyus Really bad
Hotel room did not have towels washcloths soap or shampoo. Bell Cap was no where to be fpund
June 17, 2013
Rated 4 out of 5 by Bobcat70 Unexpected activities
The Salsa Congress met at the hotel during my stay. I enjoy salsa dancing. I was an added bonus to have stumbled upon the group.
June 17, 2013
Rated 5 out of 5 by LeilaLove Nice hotel
I really enjoyed my stay here. My favorite features are the heavenly bed and the rainfall shower head. My room was clean, stylish, and comfortable. I highly recommend this hotel to anyone in the Old Town Alexandria area.
June 16, 2013
Rated 5 out of 5 by WeekendStay Excellent Customer Service and Food
The customer service started at the curb and continued through to checkout. We were looking for the restaurant and an attendant at the gym took the time to personally show us where it was. The room was nice and clean. The food at the function we attended was great!!!!
June 10, 2013
Rated 3 out of 5 by Siobhan All excellent...except for the dirty room!
Most everything about this hotel was wonderful with one very large exception; my room although spacious and comfortable was disappointingly very dirty. Upon entering everything looked great and the beds were nicely made but, when I walked further in it was quite obvious the carpet had not been vacuumed, then I noticed a coat hanger had been left on the floor, I found a half empty soda bottle under the bed, and dried food on the glass table! I was very surprised and of course I questioned if the bed sheets had been changed or just re-made. I called room service and they came right away but obviously did not clean the bathroom floor as later that evening I discovered small amounts of yellow in front of the toilet...very upsetting indeed. I'm sure that this is not the norm for Westin but I felt quite uncomfortable in my room after that. More than likely this was an unfortunate oversight which is why I did not make a huge fuss bit I was extremely surprised. I would also like to pay credit where it is due and mention the front desk staff. They were wonderful, polished, professional and friendly. The rest of the hotel as well as facilities were fine.
June 10, 2013
Rated 3 out of 5 by RJS78 Nice hotel. But don't expect any food late night
Hotel was typical Westin. Everything was pretty nice about it. The thing that upset me the most was after a 5 hour flight from the West coast, getting to the hotel at 1am, I was in search of food and was told NOTHING is available. No late night room service, no nearby food spots open. Not even a salad. In my room I looked in the book and noticed is said "Late Night Dining Menu 11pm - 6am" and had a list of things available (typical in hotels). Called the front desk and they said No we don't have late night dining.
Second thing, my reservation was for two nights. I checked in and confirmed two nights. But the hotel staff took the liberty to check me out prematurely after 1 night just b/c housekeeping didn't see my bags in the room. What difference does that make. I reserved 2 nights and confirmed 2 nights. Why are you checking me out early on your own accord.
Third thing - front desk did not even greet me as Platinum, ask me what I would like for amenity, or offer or search for upgrades.
June 7, 2013