Rated 3 out of 5 by Amirinovich customer service issues
I stayed at this hotel for one night after a long drive. Checked in and fell asleep immediately. Next day when I asked if breakfast was included in my stay, representative at the desk told me I should have asked for it when I was checking in. What I still don't understand is what difference does it make when I ask for it. Its either included or not included. It sounds shady when they say you could have it had you asked for it but its too late now at 8 am
August 26, 2014
Rated 2 out of 5 by rbw141 problems
1-when I went to my room, someone else had already checked in there...a bit creepy.
2-My wake up call on day of discharge didn't happen.
3-The courtesy driver, though nice, had me go to a different breakfast restaurant than the front desk recommended. I ended walking to the restaurant I initially wanted.
August 23, 2014
Rated 4 out of 5 by TDF1 Westin Overall Is good hotel
I like the Westin. I have stayed at this property for years. However, they need improvement on their room service ordering. The person who takes the order always gets it wrong and/or is not accomodating. They do not pay attention to details. You often have to wait longer than communciated due to staff meeting or some issue. The food is often cold when delivered.
August 18, 2014
Rated 5 out of 5 by Lynnie1959 Excellent customer service!
The customer service was outstanding! Every staff member was very cordial and extremely helpful and accommodating. Smiles were always given; from the bellmen, to the front desk reps; from the housekeeping staff to the executive staff - everyone was very accommodating, professional and always helpful. Everything was fantastic!!!
August 15, 2014
Rated 5 out of 5 by Jesse48 fun stay
staff very hospitable, room , lobby neighborhood clean and quiet. location perfect- close but not too close to metro station and main Old Alexandria.
August 16, 2014
Rated 5 out of 5 by JBMurph Great Staff
Very nice hotel with a "family" feel. The staff goes out of thier way to ensure a comfortable pleasant stay. I stay in the area often. The Westin Alexandria is my hotel of choice.
August 15, 2014
Rated 5 out of 5 by beejpowers A luxurious stay at a reasonable rate
Just using it as a weekend getaway, the hotel had a very nice sized room with great views into the city and south.
The staff we did interact with was very nice. Casual in a professionally determined way.
The hotel is located far enough away from Old Towne that the value was definitely there. But you're still extremely close to all the hustle and bustle of King Street et al.
I wouldn't hesitate to stay there again. And being in the SPG program got us on the top floor which was very nice.
July 21, 2014
Rated 5 out of 5 by MrRoberts4 Home away from home
I travel a lot for work and find myself at The Westin Alexandria almost weekly anywhere from 3 to 5 days per visit.
This wonderful hotel has truly become my "home away from home."
Almost the entire staff I interact with from the front desk, the management team and the full staff of the Trademark Drink and Eat know me by name. Many others recognize me and always say hello to me. The entire staff is friendly and extremely professional top to bottom. This makes for a very warm and comfortable stay.
The facility is very comfortable top to bottom. The beds and bedding are some of the best ever, another important element when traveling a lot. The hotel is always very clean, especially the guest rooms.
For anyone needing one night or fifteen nights a month as I do, I truly recommend The Westin Alexandria for your stay. Their focus on guest comfort is the best in the industry and a great value.
August 10, 2014