Rated 5 out of 5 by ReneeG2 This hotel has great rooms and great service
We had a wedding across the street and we had a cocktail party at the Hopkins Room here. The staff was really great, the rooms were spacious, the beds were heavenly, the showers were great. I would much prefer free internet because you keep getting a prompt to sign up. So a word to the Westin is offer free internet. Everything else was 5 star.
Most of all the cocktail party was in a beautiful room with a top rate planner (David) that did more than a 5 star job with the party. I would recommend doing any event here. You would be in excellent hands.
July 15, 2016
Rated 2 out of 5 by Jenniferdan No SPG recognition
Before our arrival I called the hotel to see if a room was available for early check in, the gentleman that answered the phone was very rude, very unknowledgeable, and kept me on hold so long eventually I hung up and called back to no answer for about 15 minutes. When I finally got through he said he was the only one answering the phone .
The valet and lady at the desk were outstanding as was the shuttle driver.
The metro was not easily accessible though with the updates going on in the metro.
Our room smelled of animal urine, and there was fecal matter on the rug.
The internet kept logging us off when there was more than one person on.
Being an SPG member had no benefits, even with an American Express SPG card which is very disappointing. I will be checking to see if hilton honors or choice offer more.
Also on Yelp it mentioned a free breakfast for 2 which I inquired about but it wasn't included.
Beside the lady at the front desk who was very helpful and was wonderful, I will not be returning to the Westin Alexandria
July 8, 2016
Rated 2 out of 5 by nyctraveler123456 Disappointed
Being and a loyal SPG member, I was very much looking forward to my stay at the Westin Alexandria. However, there were a series of unfortunate events that followed that left me eager to check out:
1) Upon check-in, the employee who granted my keys was very rude and dismissive
2) When I get to my hotel room, a used empty wine glass is waiting for me outside of my door (no idea where that came from)
3) When I try to go into my hotel room, my card keys nor my card app on my phone were activated so I had to go back to the lobby
4) The same employee re-activated my card after rolling her eyes, and told me in a condescending tone that I should've just used my phone to get in (even though I already did) I finally get back to the room and only 1 out of the 2 cards were activated
5) I realized that I wasn't given a wifi access code (free for SPG members). Instead of going back down to the lobby for a 3rd time, I decided to all the front desk. However, the phone cord was removed from the phone so I was not able to ring down to the front desk. I was already pretty tired and was checking out in the morning, so I didn't bother
6) I went to go take a shower and there were NO toiletries, no soap, shampoo, body wash etc. I was going to call the front desk to bring some up....but then i realized the phone was broken. Luckily I had some of my own....
All in all, this is something I would expect from a budget hotel, but for the price and prestige of a Westin, I was very disappointed.
To not be a total downer.....the bed was amazing :)
June 29, 2016
Rated 3 out of 5 by MolyBoly Quality Decline
We enjoy the Westin in Alexandria but its amenities have clearly declined over the past year since our last stay. The staff remains superb and attentive and did all they could to help us. But in room 572, the air conditioning failed on two warm nights in succession, the toilet had a leak that spread water on the floor (not a lot but enough to step in) and we ended up with a new "ding" in our car after parking there for 3 nights. The halls were never vacuumed inasmuch as we saw the same small plastic container top next to a room for the full 3 days we were there. In the men's locker room within the exercise facility, the automatic and manual flushing system had failed leaving the urinal in a disgusting condition. The parking guys claimed we must have created the "ding" despite the fact we had not driven the car since its arrival.
So this is just a note to say that this is a hotel with nice appointments, amenities and great staff....but it is a very noticeable step down in quality from our previous visits.
June 8, 2016
Rated 5 out of 5 by SJ65 Girls Weekend
Our 3rd time (and my 4th time) staying at the Westin Alexandria. This place is a home run. Close to Metro. Love the neighborhood. Hotel always looks great...rooms, lobby, restaurant. Friendly staff. Lunch was excellent and Jennifer G took great care of us. Cannot wait to return.
June 7, 2016
Rated 3 out of 5 by FreuentTravlr Staff needs retraining. Nice facility
Staff was not welcoming as normal with this property. Very surprising and unexpected. Room quality and location were fine. Parking fee is twenty percent too high. Beautiful lobby. Watch out for the very limited pool hours. I learned after it was too late. Restaurant was too pricey, so we ate elsewhere. Good place for a business meeting where you are getting reimbursed. Not family friendly.
June 2, 2016
Rated 4 out of 5 by sabbyp No morning coffee
My husband really looks forward to his morning coffee. However, when he tried to use the in-room coffee maker (in various electrical outlets) we realized that it was broken. Upon checkout, I was surprised that the clerk did not ask how our stay was. So I told her our coffee maker was broken. She hardly acknowledge it. Also, I was very surprised that she did not offer us a complimentary coffee considering they have 'Get your daily coffee fix from Starbucks, conveniently located on property.' right in the lobby! I think that that is very poor service for a hotel that likes to be thought of as 'high end'.
May 31, 2016
Rated 5 out of 5 by Fryguy Finally, the Perfect business Hotel!!!!
I had meetings in Alexandria and this hotel popped up on my search for a place to stay. I cannot say how happy I was with my stay. To start the stay off, I was not excited to be traveling on my Birthday, That said, the front desk went out of their way to wish me a Happy Birthday and even offered dinner in the restaurant that night. I already had plans but it was an extremely nice gesture.
The rooms were very nice as well, newer Westin rooms which I do like. Three very important things stand out to me. First, one of my big pet peeves when staying in a hotel is the lack of outlets and places to charge my devices without have to move furniture and unplug lamps and such. In this room there were 11, that's right 11, places to easily plug in one of the six devices that I travel with to charge, There were 5 on the desk and three each on the two night stands! I LOVE this!!! Second, the Internet speed and connect-ability was excellent at this location. Third, the shower head water pressure was some of the best I have ever had in a hotel. You combine all the above with the excellent service and the convenient location to other great food, businesses and places to be you have a 5-star hotel in my book!!! Can't wait until I get to go back. Highly recommended!!!
May 17, 2016