Rated 5 out of 5 by pari8153 Loved my stay
My kids and I enjoyed our stay, hotel was nice and clean. Warm hospitality.
I called guest services, but could not reach anyone after 6:00am, quite disappointing.
December 10, 2014
Rated 4 out of 5 by Agape Missing Cloths
My husband and I have always enjoyed staying at the Westin Hotel as often as possible when we travel. This trip to Alexandria was not the best. We arrived in a room where it smelled like mildew and the entire set of linen needed to be changed (including comforter cover) due to yellow stains being on them. When we went to take a bath there were no wash cloths in the bathroom and we had to call for that. The room should have been cleaned better than it was. I will return there, but I think that it wasn't cleaned or serviced as well as it should have been.
December 1, 2014
Rated 4 out of 5 by yjn22 Beautiful Hotel
I loved everything but the cost to park in the garage and the need to pay for simple WiFI. This should be included in a stay at such a nice hotel
November 27, 2014
Rated 3 out of 5 by Globalvisitor01 Visting Alexandria
A comfortable and competent hotel. Breakfast menu is not impressive but lunch and dinner are fine. Wine choice/price average.
Comfortable bed and room good except for noise through interconnecting door from families using weekend rates.
Staff had no knowledge of non Delta airlines SPG links
November 24, 2014
Rated 5 out of 5 by Jay34 Excellent hotel, minor problems
The Westin Alexandria is in a great area, it's a beautiful hotel, and has all the amenities you'd want. The staff were wonderful, and they made my stay all that much better.
There were a couple of problems, one that the staff could have done something about, the other not. The first? The cordless phone by the bed did not work. It had lights, but none of the call buttons worked. All I got was a little static. I called the desk and requested a replacement three times by phone and once in person, but it was neither repaired or replaced. The phone on the desk worked, but when the wake up call comes, I like to answer it without jumping out of bed. I'm sure this is a unique problem and shouldn't affect anyone else's stay.
The other problem? The climate control unit would come, making enough noise to occasionally wake me up, and it stayed noisy (at a lower level...not enough to keep me awake) until it shut off.
Oh, one more, and least important problem. The ice machine on the fourth floor by the elevators doesn't work!
In spite of all this, I looked forward every day to getting back to the room, watching the nice flat-screen HDTV, and then falling asleep in the super-comfortable bed. I would come back again (and probably will). But not to room 431 until the phone is fixed or replaced!
November 22, 2014
Rated 5 out of 5 by KBCoach Staff is caring and professional
I took a team of six high school boys to an academic competition at this hotel. My room was delightful: the most comfortable bed I've found in a hotel, floor-to-ceiling windows giving a nice view of beautiful Alexandria and the weather overhead (between sunny days, I watched an evening thunderstorm), in-room safe, pod coffee maker with Starbucks coffee, double-head shower, hair dryer, and a robe for my use while there. I could have requested a mini-refrigerator if I'd wanted one.
The staff treated me exceptionally well. A difficulty with the room reservations on arrival was handled with courtesy and unfailing patience. I asked for a spoon; they brought a whole set of utensils. They loaned me an umbrella when it rained and scissors to cut apart boarding passes. Speaking of which, they have a dedicated computer/printer just for printing out boarding passes. (Other printing needs are covered at the business center, for which there is a charge.) We arrived very late the first night, and the staff cheerfully directed us to the only store open at 11:30pm: a 7-11 two blocks away.
There are charges for things that are sometimes free at other hotels, so be careful of that. Internet is $9.95 for the first day, but it's $27 for three days and $35 for four days. (Our group rate covered that, but it had to be taken off the bill at the end of our stay.) Valet parking is $24 (or you can find a spot on the street yourself). There is no free shuttle to/from Reagan International Airport, but they will send a shuttle as late as 10pm to the Metro stop to pick you up, or arrange for a taxi to meet you after 10pm. (Our taxi cost $10 plus tip.)
Facilities: very nice meeting rooms, smaller-than-expected swimming pool, hot tub that was closed for cleaning two of the nights we were there, but very pleasant the last night.
Around the hotel: Besides the 7-11, there are numerous sandwich shops and luncheon spots. In the evening, the lights around the fountains make a kind of wonderland to walk among. Great spot for an evening walk! Starbucks in the hotel building. No shopping nearby (but lots in Old Town Alexandria, and the free King Street shuttle takes you there from the Metro station 3 blocks away).
June 7, 2012
Rated 4 out of 5 by tonitzv Very clean and contemporary hotel
I really liked this hotel. It was very clean and everything looks brand new. The rooms were also very new and clean. It was very quiet in the room, which makes for great sleep. The bar in the lobby offers a nice and cosy atmosphere.
We stayed on the 8th floor, and there appeared to be a club level lounge, but no one at the front desk notified me of. I am not sure whether I qualified to get in there or not, but I tried my key and it worked, but I never went there because I was not told about it. The other thing that I did not care for was the outrageously expensive parking $24 per night! When we pulled up to the hotel, a valet assistant came to meet us and asked us straight away whether we are doing the valet. We were not presented with any other options, and considering we have never stayed there before, we thought that was our only option - to park using the valet. The next day we saw that there was plenty of space to park on the street for free!!!! So I felt tricked to some degree by the valet assistant!
December 1, 2011
Rated 5 out of 5 by W123 Great Hotel
Great hotel that provided excellent service throughout my stay.
April 29, 2012