Rated 5 out of 5 by DON43 One of our very best stays at a Starwood property
One can not speak too highly about our stay at the Westin Valencia. The facilities, staff and food services are truly outstanding. The high level of service was maintained from check-in to check-out during our 5-night stay. We had been contacted prior to our arrival as to our requests. I had asked for a room with a nice view and, perhaps, a little more space than the standard room. My wife and I were totally surprised with our room upgrade to an executive suite with a lovely terrace, loungers and an outdoor Jacuzzi. Lovely décor in the main suite and lots of space including a dining table. This was so much more than we could have reasonably expected. The bed was just great for sleeping and we had 5 restful nights. The hotel also had turndown service. The front desk staff and concierge were most helpful in providing directions and suggesting things to do. The public areas of the hotel are beautifully appointed and well maintained. The inner, outdoor courtyard is a wonderful place to sit and relax, or have breakfast. Breakfast was one of the highlights of our day. Great food, great service and a wonderful ambiance when one dined in-doors or outside. Another highlight was room service dinner which we had on four of our five nights stay. Especially notable was the seafood and great desserts. The meals were delivered within the promised time and the table nicely set up. A quick call when we were finished was all it needed to get the dishes cleared away and table cleaned off. We were very sorry to leave and look forward to the opportunity of visiting the wonderful city of Valencia and the outstanding Westin hotel again in the not-too-distant future.
May 11, 2015
Rated 5 out of 5 by Ninos2000 Fantastic hotel!!
Hotel is very good! Beautiful place to stay for your holiday
May 5, 2015
Rated 4 out of 5 by LimaS Worth to stay :-)
Overall good experience as SPG hotel (close to two Metro Stations)
We spent 4 days and everything went well except the indoor swimming pool. It closes at 4pm during Sunday. The staff clarified us that the fitness area as well the swimming pool is outsourced to an external service provider. Apart of this the staff (Alejandro from concierge, Irene from the Front Desk to Maria, Beatriz or Francisco from the restaurant were very helpful as well the lady coming in the room at 7pm preparing the bed for the night.) Very professional and attentive.
Two small remarks:
1) The Bathroom in the room #238 has no hooks where to hang the hairdryer.
2) from the breakfast I was expecting more choices being a SPG Category5 hotel
I'l choose again the Westin Valencia if I'll be back again.
April 25, 2015
Rated 5 out of 5 by about0821 Very pleasant stay
I stay at this hotel for 2 nights.
From start to finish, everything was perfect. Carina welcomed me and offered a great room. Every staff in this hotel were execptional. F&B was very nice and reasonably priced. The hotel itself was extremely clean and outstanding.
This hotel made me to love the city of Valencia. I will definitely come back again. This hotel is highly recommend!!!
April 24, 2015
Rated 5 out of 5 by VidaK Staff
Welcoming,attentive and helpful, made me feel like they cared about me
January 24, 2015
Rated 4 out of 5 by Pab31 Great hotel, few flaws
Outstanding location, big comfortable beds and a nice buffet breakfast. Staff was kind and helpful, however the valet parking is messy and complicated with all the stamps. Overall I had a good stay, but during check-out they over charged me and took me over a week, folios and plenty of emails to get everything sort out. Despite this, I would come back to this property.
October 3, 2014
Rated 5 out of 5 by SuziQ9999 Very responsive staff
We utilized the concierge for information, Alejandro was very helpful. While we were out, he printed out driving directions for us. When we returned to the hotel, he found us and then gave us the directions and additional information he had found.
We had a late night snack in El Jardi restaurant, very good food and again the staff made us feel very comfortable and they were very efficient. Rooms were beautiful and clean. On departure day, we didn't want to take the time to sit for breakfast. The staff at Rosmarino restaurant helped us make "to go" coffees and croissants. It was a great touch that fit our needs perfectly.
August 23, 2014
Rated 5 out of 5 by Mhuber MHuber
Very good stay, the witers were a bit forgetful
August 11, 2014