Rated 4 out of 5 by anothertime No housekeeping and very pricey!!
We stayed two nights. The room was never cleaned and the refrigerator did not work. Very disappointing. The bar and restaurant are extremely overpriced for only average food and drink. Glass of wine is $17 and omelet/hash brown breakfast is $16.95. Valet parking is $39. I am from NYC and am used to high prices, but this was extreme. Pool area is nice, but only three chairs without any cushions...not like the pics on the Westin website. Nice hotel, but needs some work.
September 15, 2014
Rated 3 out of 5 by Kim0800 No help getting a taxi, swimming pool very unsatisfactory
I booked this hotel because I wanted to swim before the night to relax. The swimming pool was very small and had very dirty debris in the water. It was quite disappointing to see the water quality so bad.
In the morning, there was no one who could help me get a taxi. There were close to 10 people just waiting by the lobby area and no employee was there to help. I went up to the registration desk and asked for help but still no one showed up to help for more than 20 minutes. You expect to be helped getting transportation after your stay at a hotel so this experience was frustrating.
September 3, 2014
Rated 1 out of 5 by Carhartt Worst SPG Stay Every
This is my 2nd review of this property as my first review has yet to appear. I find it odd that only 3 people have posted reviews since 2011?
I was in Minneapolis on business and found the customer service I experienced at this hotel to be horrific. From start to finish the staff was rude, snide, and not accommodating.
Issues - non working air conditioning in room directly next to pool. The pool heaters are under the room. This makes it a sauna. I was finally relocated but it took a call to SPG to accomplish this.
Valet service - At $35 a night I don't expect to wait 20 minutes at the curb and walk me keys to the desk to find the only attendant working chatting with the girl at the desk. This happened twice. The second time a gentlemen from food and beverage assisted me and he was very helpful (I believe his name to be Norm)
I actually had a valet attendant in the morning attempt to argue with me I had not been waiting 15 minutes or had called down for my car 30 minutes previously. Seriously? Even if I was lying don't accuse me of doing so.
I rarely write negative reviews on any SPG property but do yourself a favor and stay away from this understaffed property. And to this day, over 2 months later, I still have not received that phone call I was promised from the GM or the "we are going to make this right" promise. I guess poor customer service starts from the top down.
July 4, 2013
Rated 5 out of 5 Weekend at the Ballpark
Perfect location for a weekend at Target Field to watch the Minnesota Twins.
One block from light rail that runs from the airport and about 4 blocks from the baseball field. Also, plenty of good places to eat and drink and meet in the vicinity. The staff was also responsive to every question and they were all very pleasant and enthusiastic and knowledgeable and professional.
August 24, 2014
Rated 4 out of 5 by Trixie21 Great Location
This hotel had a great location in downtown Minneapolis - right next to the new green line train, which took us right to MOA and the Vikings game.
I rated the sleep poorly because in the room next to us, for two nights in a row, the guests were loud and drunk, keeping my family up both nights until 3am. We called the front desk and they spoke with the group. It did not have much effect until my husband went over himself.
The valet guys were Awesome! They provided great traveling tips on how to get around, where to go
August 19, 2014
Rated 1 out of 5 by iowadave Never staying here again
I am an executive at Wells Fargo. I visit Minneapolis quite frequently, as does my team. I will never stay at this hotel again and I will advise my team never to book this hotel again. Here are my reasons: (a) my room was dismal, with plenty of glaring lightbulbs that made it difficult to sleep, (b) the hotel failed to make the wake-up call. I overslept, was later for my meeting, didn't have time for a shower. Plus more.
August 22, 2014
Rated 5 out of 5 by NYCtraveler12 Relaxing and efficient
Aaron at the front desk was very helpful. It was a pleasant stay.
August 22, 2014