Rated 5 out of 5 Great hotel!
Close to everything- Everyone was great and I really enjoyed the food!
December 13, 2013
Rated 1 out of 5 by Carhartt Worst SPG Stay Every
This is my 2nd review of this property as my first review has yet to appear. I find it odd that only 3 people have posted reviews since 2011?
I was in Minneapolis on business and found the customer service I experienced at this hotel to be horrific. From start to finish the staff was rude, snide, and not accommodating.
Issues - non working air conditioning in room directly next to pool. The pool heaters are under the room. This makes it a sauna. I was finally relocated but it took a call to SPG to accomplish this.
Valet service - At $35 a night I don't expect to wait 20 minutes at the curb and walk me keys to the desk to find the only attendant working chatting with the girl at the desk. This happened twice. The second time a gentlemen from food and beverage assisted me and he was very helpful (I believe his name to be Norm)
I actually had a valet attendant in the morning attempt to argue with me I had not been waiting 15 minutes or had called down for my car 30 minutes previously. Seriously? Even if I was lying don't accuse me of doing so.
I rarely write negative reviews on any SPG property but do yourself a favor and stay away from this understaffed property. And to this day, over 2 months later, I still have not received that phone call I was promised from the GM or the "we are going to make this right" promise. I guess poor customer service starts from the top down.
July 4, 2013
Rated 5 out of 5 by Jim86 A real gem!
This has become one of my favorite hotels. It has beautiful architecture because it is in an art deco bank building with one of the most amazing lobbies imaginable. The rooms are very nice.
As nice as the facilities are, it is the service that makes this one of my favorites. I have stayed here on a number of special occasions in addition to some business trips. As an SPG platinum member they have always made me feel very welcomed. When I stayed there with my wife, they arranged an upgrade to a suite. When my young kids were with me, they treated them as honored guests.
The health club is nice and they have a very “hip” pool area. The pool is stainless steel. For my youngest kid, the shallow area was not shallow enough for him to feel comfortable.
Parking is the one down side. There are several ramps in the area, but it isn’t as seamless as a new built hotel.
Thank you to the visionary developers who made this old bank a real gem!
February 10, 2012
Rated 4 out of 5 by BenSF 1-Day Conference Trip
The Westin is located in downtown only a block away fron Nicolette Mall. For those days whether it's humid or snowing, the indoor walkways allows for easy connection between buidings. The lobby is lively and includes the BANK bar and restaurant. The decor of an old fashion bank makes the lobby an interesting area. The rooms are spacious and feels modern and newly renovated. I felt refreshed and relaxed after a very long day.
December 6, 2011
Rated 2 out of 5 by Busy Loudest Hotel
Although I loved my room and I loved the shower, the walls were the thinnest I have ever experienced. I could literally hear every door open and close from every door and entrance on my entire floor. Not to mention people walking and talking at all hours of the night/morning. What a let down because I had really hoped to get some good sleep. The Express Checkout was a nice feature.
November 27, 2011
Rated 5 out of 5 by nvg210 Excellent Location
Our stay at the Westin Downtown in Minneapolis exceeded all our expectations. The location is great - within waking distance of Target Center, Target Field and a lot of great stores restaurants. The staff was very friendly and accommodating. They answered all our questions and met all our needs. And lastly, the room itself was incredible. It had a great view of downtown. Plus the bed was super comfortable and the shower was the best. We would definitely stay at the Westin again and highly recommend it to all those traveling to Minneapolis.
July 23, 2013
Rated 5 out of 5 by Michdude VERY very satisfied with this hotel
I stayed here for the first time three days ago and found the hotel to be a really nice and comfortable hotel. The staff were super accommodating to my needs [i'm allergic to down etc] and I used the workout room and pool and both were really well designed and a great experience. Late checkout and the works. Did not partake of the food at the hotel so can't comment. Room was clean, TV worked well, bed was comfy. All in all - i'd go back in a heartbeat.
Also - for a hotel of this caliber to have free parking is spot on for me.
December 31, 2011
Rated 3 out of 5 by FrequentTraveler13 AVERAGE DOWNTOWN HOTEL
Average downtown Minneapolis hotel.
NEGATIVES: Poor service in BANK restaurant, very slow. No windows in suite bedrooms and very poor sound proofing on the floors.
POSITIVES: Art lovers will love it, lobby is very beautiful and tranquil. Staff is friendly. Thank you for checking me in JASON. Great SPG recognition. Thank you for the suite.
OVERALL: Average hotel, dull on weekends.
October 15, 2013