Rated 1 out of 5 by Curt Stay Elsewhere If You Are SPG Plat
Once again, an SPG property that does not understand loyalty programs. I was given rm 905 which was, as shown on the back of door card, the smallest room on the floor. Rm 905 is small even to NYC standards. Standing in the tiny bathroom, one had to close the door to access the commode or kleenex. To close the door, one had to suck in the gut to get enough room to move the door. The wifi code I was given never worked during a two night stay.
There are so many nice hotels in Minneapolis i am confident SPG Plats would receive more benefits simply by walking in off of the street.
August 8, 2015
Rated 1 out of 5 by Tomm68 Late Check In. Fake Bar credit and dirty bathroom
Check in is supposed to be at 3:00. We arrived at 3:45, stood in line for 15 minutes to check in while two of the clerks talked to each other with nobody in front of them. Our room was not ready and the clerk gave us drink tickets and told us to wait at the bar for a couple of minutes. We waited at the bar for at least 30 minutes had two drinks and I found out later that the bar tender billed my wife $30.00 for the drinks after she gave him the drink tickets. She didn't say anything because she does not like to argue or complain. When we got to the room it looked to be fine but the toilet was not clean with red stains behind the seat. Disgusting. The bed was comfortable. Also, they advertise floor to ceiling windows and they do not have floor to ceiling windows.
July 20, 2015
Rated 5 out of 5 by WorldTraveler73 Interesting Historical Property
The hotel is interesting in that it is a former bank building. Hence, the lobby (including the bar and restaurant) is very grand and the rooms are definitely not cookie-cutter - some will find them to be interesting, while others might find the configurations to be a bit strange (my junior suite was an extremely long, but very narrow, room). The staff is Minnesota-nice, so very friendly. Location is convenient is the heart of downtown Minneapolis, near the light rail line (which can take you to the airport). One suggestion for improvement would be have more local information (including a map of St. Paul) on hand for guests, as needed. Overall, a very good hotel.
June 6, 2015
Rated 5 out of 5 by Burbank41 History and comfort, entertwined!
From the minute the Uber driver dropped us off at the front door of the Westin, the 4 of us knew we were in for a pleasant surprise. We had to be at a wedding in 3 hours, so we went straight to our rooms and sunk into bed for a rest. We marveled at the comfort and cleanliness of our room.
We slept well that night, after we returned from the wedding and awoke rested the next day. The breakfast downstairs was
fantastic and enjoyed by all of us. We loved the history and background of how the hotel was a the former F & M bank. What a beautiful piece of history. Alexander helped us check in and also check out. What a terrific young man!
Accolades to The Westin Hotel!!
April 26, 2015
Rated 1 out of 5 by Bebradley I have stayed here before same lack luster treatment no perks for platinums
I really wish I could recommend this hotel, it's beautiful, unique, clean, great location and tasteful, unfortunately I cannot because what matters most is the way I am treated for being a Platinum Member, no recognition or perks at all, very expensive valet compared other spg properties in Minneapolis, no concierge lounge,
April 16, 2015
Rated 1 out of 5 by Timo58 Rooms too small
Rooms were too small and the AC didn't work. No response from front desk when reported.
April 3, 2015
Rated 4 out of 5 by Wisconsinfamily Friendliest staff
We had a wonderful stay with our family of four in great part to the amazing staff at the Westin. I don't think I have ever stayed at a hotel where every staff member was friendly and went out of their way to make our stay exceptional. Michael P. at the front desk was the best! He had great recommendations and met every request with a smile. Our room on the 11th floor was spacious and had a great view. The only area that could use some improvement would be the beds - they were not the 'heavenly' beds that we have come to expect at the Westin but instead were soft and saggy.
April 1, 2015
Rated 3 out of 5 by printman Bring your own towels
Stayed here 3 or 4 times now but last visit was weird, they have this "green" thing going on where they push hard to not make up your room. Even though I specifically requested the room be made up -( there's a water shortage in Minnesota, really?) when I got back to my room after working all day all I had was a $5 voucher left for me, which in this place is half a cup of coffee. It's clearly a cost saving move and be warned or you'll be buying toilet paper and using a wet towel like me.
March 26, 2015