Rated 4 out of 5 by Barry206 One Issue, otherwise great
The hotel was just fine for our needs and perfectly located. However, there was a surprising lack of recognition as a SPG. It took a lot of looking and some skepticism on the part of the desk manager before our status was confirmed.
July 28, 2014
Rated 5 out of 5 by Nicole0725 Wonderful Stay
I had such a wonderful stay here. Megan, at the front desk did a fantastic job fo rher third day up at the front desk. She really made me feel like my stay was important. Throuhgout my stay as well i was well accomidated when i asked for anything to be sent up to the room. Overall a fantastic weekend spent.
July 27, 2014
Rated 5 out of 5 by JVDC51 Met Our Needs
We attended a wedding in the area, and this was the hotel chosen by the wedding couple for out of town guests to stay.
July 28, 2014
Rated 2 out of 5 by HappyLawyer Extremely disappointing
For a hotel that calls itself a 4 star facility there was a lot things missing. When I stay at a "4 star facility" I expect things like doormen to open the doors, bellhops to help you with your luggage (or at least offer to do so), free wi-fi, door access cards that work, bath robes for all occupants, convenient working electrical outlets. These things were all missing. If you want wi-fi you have to pay for it. There was only 1 bathrobe and it felt as that was there to try to entice you to buy it since it was placed on the bed and not in the bathroom. Neither on my arrival nor my departure did any of the "bellhops", who were lingering in the lobby, offer to help me with my bags. The only interaction I had with a bellhop was an apology when one nearly rammed a luggage cart into me. I had to have my room access card replaced 4 times when it either didn't work from the start or stopped working. Don't dare drink the second bottle of water left in the room unless you want to pay $4.00. I had to either get down on my hands and knees or unplug a lamp to have an electrical outlet to use for charging phones since the one on the desk wasn't working. Plus, like many hotels (unfortunately) there was not great water pressure in the shower.
July 28, 2014
Rated 3 out of 5 by ChessMom Won't stay again
I usually enjoy my stays at Westin Hotels. This was a disappointment. It was a very busy weekend, as there was a large chess tournament in the hotel, but the issues we had weren't really related to gust volume, except maybe the restaurant. We opted out of housekeeping, at the hotel's suggestion, but they knocked on the door 2-3 times per day to ask if we were ready for service. The bathroom vanity hadn't been cleaned when we checked in. There were raised water rings and spots. The breakfast buffet was dry, overcooked, and overpriced. The internet, which you pay $13 per day for, doesn't work if you decide to use it in the lobby or meeting areas. (As my son was playing in a chess tourney, I wanted to be in the area of the tourney) I was not able to get a rate confirmation at check in or a receipt at check out, even though I booked it through Starwood. There was a lot of information and flyers in the room about things you could purchase (robes, linens, spa services), but simple things like internet log-in and pricing were nowhere to be found.
July 24, 2014
Rated 4 out of 5 by Lestrade Nice indulgence
The hotel had a bargain price for the second night, making it economical overall. It has all the basics-a -comfortable room conducive to sleep, free Internet in the business center (though Wi-Fi costs), a nice restaurant (can't say much for the background music, though).
July 22, 2014
Rated 2 out of 5 by Magee3 Does not meet standards of a Westin Property
Transportation to the hotel was confusing. . When I arrived at the hotel. check in was wonderful. I asked for a nail salon and said I had no car. The front desk told me it was a short walk. It was over 1/2 mile away. There is only 1 restaurant on property no coffee shop or snack bar. Also, no special amenities in the room. No cotton balls, q-tips. I would think that is required at a 4 star property. I went up to my room during a fire drill. They closed the doors to the restaurant, I didn't know why, I walked through the closed doors, past the front desk with 3 people working and up the elevators. I did not know there was a fire alert until the loudspeaker came on in my room telling me it was ok to return. My friend had over 45 guests staying at the hotel for her daughters wedding. She showed up with 2 carloads full of suit cases and gift bags. No one came to help her. She had to get a cart on her own. Seemed the hotel was understaffed. However, the staff that was working was courteous and very helpful. I am in the travel business, I love the Starwood Properties, especially Westin. The hotel needs some attention
July 14, 2014
Rated 5 out of 5 Starwood in Wheeling is beautifully appointed and conveniently located
The staff remembers greet me personally, even if it has been months since my last stay. The hotel rooms are comfortable with modern decor. The heavenly bed lives up to its reputation; sleep quality is excellent. The hotel is conveniently located to a variety of restaurants in Wheeling; and has a trail to the forest preserve, which is great for a morning run. The views from the higher floors are stunning; the skyline of downtown Chicago can be seen in the distance.
July 11, 2014