Rated 4 out of 5 by Maddywh Nice hotel, run out of King Bed rooms
I enjoyed my time at the Westin while staying during a business trip...I wasn't in the hotel much, but when I was I ate at the restaurant, got room service, and used the workout facilities. All were perfectly pleasant! My only complaint was that they did not have any king bed rooms available, so I (as an individual traveler) was placed in a room with 2 queen beds. For some reason, this is one of my biggest pet peeves...otherwise, though, the Westin is a great place to stay and I recommend it!
August 22, 2014
Rated 2 out of 5 by floorwatcher Not the place to be on this weekend
I have stayed at other Westin Hotels that were wonderful. That was not the case on this weekend at this hotel. There was a Dog Grooming show at this hotel, that they didn't bother to tell us about when we booked our reservations. You had to watch were you walked in the hotel, to avoid stepping in dog puddles. Along the front of the hotel, you had to watch not to step in doggie doo. Also, the sidewalk was littered with discarded cigarette butts, where all the smokers from the show left them after standing along the front of the hotel for their smoke break. Saturday morning, the pool area was great. Sunday morning, it was trashed and didn't get cleaned up until around 10 am. The hotel may be great on any other weekend, but not on the weekend when they host the dog grooming show.
August 18, 2014
Rated 5 out of 5 by Teresa1964 Wonderful experince!
Our stay at the Westin exceed our needs, again. The rooms are clean and very comfortable, the staff is very friendly and helpful. I always look forward to our stay.
August 18, 2014
Rated 5 out of 5 by clmf7 Exceptional Stay
1st time at this hotel for an event that was held at the hotel. The accomodations were 5-star and liked the option of not having housekeeping everyday. Free-Wi-Fi in the rooms would be appreciated.
August 18, 2014
Rated 5 out of 5 by Nomad2014 Upgrade Complete
Have been going to the Westin Northshore every year for an annual conference. It was a pleasure to see that the hotel had upgraded its rooom and amenities and returned it to the high standards that ought to typify a Westin.Bravo!
August 14, 2014
Rated 4 out of 5 by wolfbabe Great hotel
This hotel is great, very nice and comfortable. The only downside is for being a business hotel, the fitness center is super small and in prime business traveler working out time, it's impossible to get on a machine, even at 5:00am. I was there this week and 2 of the 3 ellipticals were broken and had been broken at least since Monday even on Thursday morning. The hotel also books fast so need to reserve way ahead of time. Otherwise it's a fantastic hotel! Oh and I wish the bar would stay open later than 11:00pm on week nights :)
August 1, 2014
Rated 1 out of 5 by JanooB No regard for customer
This was my first time in a Westin and I had high hopes of a great customer service.
Unfortunately, I received an entirely bad customer service when I attempted to resolve my overbilling issue with the hotel staff.
I had been overbilled, and instead of working with me to correct it, the hotel staff in effect told me to go to xxxx. I had to get help from SPG customer service to get my bill corrected. But even after that bill resolution, the hotel did not correct their bill for 4 days. I had to follow up to get me the corrected bill.
Needless to say I am not staying at this Westin anymore.
February 3, 2012
Rated 5 out of 5 by DavesNotHere Amazing Staff
I booked a standard king size room for the weekend. I was proposing to my girlfriend this weekend, and indicated that in my reservation. The staff was super helpful when we checked in, upgraded us to a Junior Suite, and even had a bottle of chilled champagne waiting for us in the room when we came back from dinner! Thanks for making the weekend super special!
September 25, 2013