Rated 5 out of 5 by Antoine22 The Hotel and Staff were great
This was my first time at the this hotel and the ILEETA 2015 conference. I found the front office manager Alfred Batio to be an exceptional host. He quickly resolved a small concern with the computer server while his staffers James and Meagan worked diligently to ensure we were always informed of any updates.
After the computers came back online James, Emil and Ben made short order of getting everyone room assignments and briskly moved our luggage to our rooms. I intend to return very soon just to enjoy a weekend away from Chicago. It is my intent to attend next year's ILEETA conference at the Westin Chicago North Shore. Thank you so much for a extremely comfortable stay.
May 2, 2015
Rated 4 out of 5 by Kayley Great Experience
This hotel is lovely. I am not a fan of the parking situation since the valet section is too small for the hotel and the parking lot is not connected to the hotel and requires a walk. It is nice that the staff shovels and scrapes your car, though. Which I am happy about since its not enclosed (why I don't know).
My FAVORITE part of my stay was the evening club lounge attendant, Peggy. SHE IS AMAZING! I have stayed in countless hotel for business each week for the past few years- Peggy is the best attendant by far. She is so friendly, says hello and goodbye to everyone, makes the atmosphere so pleasant. I have never seen such a packed house- it was packed in there but in a great way. Peggy knows everyone and genuinely talks to them and remembers you. She is the best ever!
February 6, 2015
Rated 5 out of 5 by JayL23 One of my favorite hotels.
The staff is very friendly. I loved the christmas decorations. Our room was wonderful and very clean. My favorite part was the restaurant, the bartenders were so friendly and made our stay! The location of this hotel is perfect for people without a car, there are a bunch of bars and restaurants walking distance, but I recommend the restaurant in the actual hotel!
January 15, 2015
Rated 4 out of 5 by WorldTraveler73 Shiny New Hotel, But Devoid of Human Interactions
Hotel is relatively new, so the physical facilities are shiny, clean and nice, including modern rooms, a large pool for swimming, well equipped fitness center and fast internet speeds. The restaurant, Saranello's, is also very good (you can tell by the large number of locals that frequent it, so there can be a wait). Maybe it was because the stay was over a Sunday night when the hotel was fairly empty, but it felt like there was a total absence of human interaction (other then a friendly check-in). There was no greetings or even a hello the numerous times walking through the lobby or passing an employee in the hallways or other public spaces. The club lounge, which had a nice breakfast, was also deserted the entire time I was there. I would return, however, if in the area again, as the physical facilities are dependable.
November 28, 2014
Rated 5 out of 5 by santri1969 Excellent Northshore Westi
Stayed here many times - excellent SPG recognition, nice and very moden feel to the hotel. Recommend it.
November 18, 2014
Rated 5 out of 5 by Lei54 This hotel is gorgeous!
All staff at the hotel lobby are very attentive always ready to assist guests and they are entertaining , professional staff. My room is impeccably gorgeous , and a peaceful quiet place to stay.
November 17, 2014
Rated 4 out of 5 by TravelinKen Nice Hotel for the Chicago Suburbs
If you have to stay out in the suburbs at least the Westin offers a full service hotel, with a club, plenty of free parking, and a few nearby restaurants in the area. The room was well maintained and I did wander up to the club. It's small but bright with limited food but at least you can have some soft drinks.
The room was comfortable and the bed was wonderful. I enjoyed my stay and I was happier to be here than at an airport hotel. This was definitely better.
Being Platinum I was disappointed that they didn't offer any type of upgrade or even a high floor, but since I was there for only one night I just didn't feel like it was worth trying to ask for one.
Even though I didn't use the pool, it was very popular the entire time I was there. The hotel made a smart decision there.
November 10, 2014
Rated 4 out of 5 by Jackie227 Solid Business Hotel
Everything's clean, comfortable, and in order - but nothing fancy. Efficient, helpful staff. You'll never get a room upgrade because everyone else at the hotel has status, but it's fine, because even the most basic rooms do the trick. The Club lounge was just redone but still is surprisingly small and "light" given the extremely high number of Platinums at the hotel. Saranello's - the restaurant in the hotel - has great food for all meals and is available for room service.
October 6, 2014