Rated 5 out of 5 by DavesNotHere Amazing Staff
I booked a standard king size room for the weekend. I was proposing to my girlfriend this weekend, and indicated that in my reservation. The staff was super helpful when we checked in, upgraded us to a Junior Suite, and even had a bottle of chilled champagne waiting for us in the room when we came back from dinner! Thanks for making the weekend super special!
Rated 5 out of 5 by Diane1117 Excellent service--above and beyond
Upon arrival, my husband and I were greeted by friendly, professional staff. Our room was nice:clean, comfortable and spacious. What really made this stay notable was James, who was working the front door the evening of 9/7. We were there to hike the Des Plaines River Trail. James not only pointed us in the right direction, but walked us to the trailhead, giving us pointers on the scenery and making us laugh with his stories about the area. When we returned, James remembered us and asked us about the sights. We were impressed not only with his friendliness, but his ability to make us feel like valued guests.
Rated 5 out of 5 by rockyelvis Excellent place
Very nice pet friendly hotel. No fee for pets. Very inexpensive weekend rate. Modern. Classy. Excellent rooms. 2 great restaurants on site. Nice staff. Nice pool. Would stay here again on a weekend for sure.
Rated 5 out of 5 by thecherub88 the mother road finale
if truth be known, i've never been disappointed by the westin. this was no exception. ma and i decided to stay here to close off our route 66 road trip. it was a great way to mark the finale of the well traveled mother road. we arrived eager to engage with the staff and hotel surrounds and settled in very quickly, thanks to the wonderful staff.
Rated 5 out of 5 by alfistheman7 Clean and Modern Hotel
This hotel is clean and modern with plenty of space and just the right of amenities.
Rated 5 out of 5 by Tregg01 Fantastic Stay
This hotel really impressed me from my initial phone call to checkout. I needed to be in the Chicago area last minute, and I called to see if a suite upgrade would be available if I booked. I was assured I would be upgraded to a junior suite, and Georges would personally see that it was noted. When I arrived, Georges remembered me and said the suite was, indeed, ready to go. Given free breakfast as my amenity, so the Platinum recognition was wonderful. Room was very spacious...almost too large for the amount of furnishings. Would not call if luxurious, but it was nicely appointed and the bathroom was large with a huge shower, including the Westin double shower head. Very nice, spacious public areas and good selection of restaurants. Breakfast buffet in the morning was among the best I've had, with fresh squeezed orange juice, which is a rarity. Took advantage of a late checkout, and will certainly stay here again when in the area. Thank you Westin Chicago North Shore!
Rated 5 out of 5 by Todd89 Westin in Wheeling
Overall, this is a great business hotel. I have stayed here around 60 nights since the fall of 2011. The staff at the hotel remember your preferences and really work to exceed your expecations. The hotel is very clean and for all of the times I have spent at this hotel, I have only had 1 minor issue. The onsite restaurants are great, though a little pricey. The fitness center has recently been re-modeled, it is a little small for a hotel of this size, but the equipment is great. I always stay at this hotel when I am in the area because it delivers a good consistent experience and the staff make me feel welcome.
Rated 5 out of 5 by venano The two P's
I'd like to recognize two staff members at this hotel who really made my stay. The two P's; Patricia at the front desk and Patti in the club lounge. The hotel staff was very friendly and the hotel was clean and comfortable. But, the two P's attention to detail and the level of customer service they provided was exceptional. I wish I could take them along to every SPG hotel I stay at!