Rated 5 out of 5 by Brad1000000 Great hotel
I stayed at this hotel for the second time in as many months and continue to be impressed. I usually don't stay here if I'm traveling during the week as the price can be very high compared to other options up north, but generally weekend prices are very competitive and a great value. Sometimes the club is open on the weekend but this time was not, so they offered a free buffet breakfast in Saranello's. It was better than the club food, but not great.
Rated 5 out of 5 by Brad1000000 Too nice for the Suburbs
Except for its unusually inconvenient parking (but complimentary) this is a super nice hotel. Its restaurant is also very good for any hotel, and there are a variety of other food and drink options nearby. Pool and hot tub are spotless, workout facilities top notch, and the business center has a complimentary copier/printer. Platinum received suite and club upgrade, and the club is nice but small for such a large property. Club food was okay, but I stayed over a holiday weekend.
Rated 5 out of 5 by AllOverTheMap Standard Business Hotel - Great staff make the difference!
Northern IL is filled with cookie cutter business hotels - the Westin is one of my favorites in the area to stay at! Room is standard Westin, clean and comfortable. Not many suites - don't expect an upgrade.
Hotel restaurant is very good - great happy hour special.
The club lounge makes it a home away from home - the evening attendant, Peggy, is one of the best lounge attendant's I've come across in my years of travel, very personable and she takes care of every guest who comes into the lounge. The offering is above average (morning: two hot options, pastries, fresh sliced fruit, yogurt, and cold cuts / evening: two hot options, a cold platter, veggies / cheese, and a dessert tray) - there is a fridge of beverages to help yourself from. There are to-go boxes and paper bags in the morning and plates to bring some back to your room, if you please.
Self parking is quite far from the main entrance, quite a pet peeve of mine.
Overall, a great property, hope that my travel brings me up there again!
Rated 5 out of 5 by Trishdish13 Perfect Hotel for Pampering
On a surprise birthday weekend get-a-way for my fiance, the biggest surprise is the fabulous hotel the Westin offers in an underrated suburb of Chicago - Wheeling, IL.
The staff was incredible. There was not a wish or desire that wasn't anticipated or delivered by any of them.
The bed was so comfy and cozy with all the soft linens and plush comforter.
The corner room we had featured huge windows in two directions on a high floor (per a request but they honored it with ease)
The swimming pool and hot tub area was clean and inviting.
The valet parking was over-the-top with speed, efficiency, and professionalism. Having your car warm, snow removed and ready for you just by pressing a button on the phone ~ well that was something we could easily get use to!
Service in the restaurant and room service were impeccable. Food was delicious and staff was friendly.
Literally can't wait to find time from our hectic busy schedules to run-away from it all ~ destination Westin in Wheeling, Illinois!
Rated 5 out of 5 by DavesNotHere Amazing Staff
I booked a standard king size room for the weekend. I was proposing to my girlfriend this weekend, and indicated that in my reservation. The staff was super helpful when we checked in, upgraded us to a Junior Suite, and even had a bottle of chilled champagne waiting for us in the room when we came back from dinner! Thanks for making the weekend super special!
Rated 5 out of 5 by Diane1117 Excellent service--above and beyond
Upon arrival, my husband and I were greeted by friendly, professional staff. Our room was nice:clean, comfortable and spacious. What really made this stay notable was James, who was working the front door the evening of 9/7. We were there to hike the Des Plaines River Trail. James not only pointed us in the right direction, but walked us to the trailhead, giving us pointers on the scenery and making us laugh with his stories about the area. When we returned, James remembered us and asked us about the sights. We were impressed not only with his friendliness, but his ability to make us feel like valued guests.
Rated 5 out of 5 by rockyelvis Excellent place
Very nice pet friendly hotel. No fee for pets. Very inexpensive weekend rate. Modern. Classy. Excellent rooms. 2 great restaurants on site. Nice staff. Nice pool. Would stay here again on a weekend for sure.
Rated 5 out of 5 by thecherub88 the mother road finale
if truth be known, i've never been disappointed by the westin. this was no exception. ma and i decided to stay here to close off our route 66 road trip. it was a great way to mark the finale of the well traveled mother road. we arrived eager to engage with the staff and hotel surrounds and settled in very quickly, thanks to the wonderful staff.