Rated 1 out of 5 by Chilichez Location does not make the experience
I have been a Platinum member for several years. Am now. The worst hotel I have experienced in any chain. Overpriced food and beverage, comically bad service to the point of stereotype, loud rooms. Unmotivated and unhelpful staff. Inability to change currency into anything above 5 Euro denominations. A hotel for those who have money but no context for what a truly pleasant hotel stay can be. An experience for the ages. I have donated my remaining points to Unicef as I have endured my last points room experience with Starwood.
September 24, 2014
Rated 1 out of 5 Why bother being a SPG Member
As a loyal SPG member for almost 10 years, this was by far my WORST experience as a platinum member. I contacted the hotel prior to my arrival to inform them that this was a very special trip. (I was talking my spouse to Paris for the first time, I have been dozens of times.) I spoke to a guest representative regarding the room types and which room would be suitable for the purpose of the trip. My options were a deluxe or superior room. Based on the definitions of the words, a Superior room would seems far more luxurious than a deluxe room. Incorrect, a superior room is their general basic room. However the representative made it seem as if it was a better than normal room. I proceeded to request an upgrade as a platinum member and was informed that the hotel was sold out. Although surprised, I understand that a suite upgrade is not guaranteed and would not be possible. However, 2 nights prior to my arrival I was able to book a suite at the hotel, although I was informed that it was sold out?!!!! When I arrived, the guest representative informed me that although they are sold out, I could choose the suite for 4 times the rate of the superior room, that I had booked. I asked her, if there is a suite available, how is it that I couldn't be upgraded to it? Especially since I just canceled it while standing at the check in desk based on her advice?!!!! Further, why tell me there are no rooms available if clearly I was just able to book one? For the next 4 nights that we stayed at the hotel, the staff could not figure out how to give me a better room even though I was more than willing to pay for it, which caused me to wonder how is it possible for a hotes to walk guests when they are sold out, but cannot SELL a Platinum member a better room?
What is the point of loyalty if you are treated like everyone else? Finally on the day that we were departing the guest relations manager offered to change our room. Although the gesture was nice, we were checking out that day, so it was pointless.
If a brand wants you to be loyal to them, they should be more considerate to their loyal customers than their fly by night non repeat customers.
September 29, 2014
Rated 4 out of 5 by JayJay24 This Hotel's location is it's best feature.
We paid 200,000 Starwood points for our
6 night stay here. That's a lot of points.
We were not given a room with a view as we had requested, nor were we upgraded
at our arrival. (Being a 10 year Gold level SPG member and being an American is not going to benefit you here) Instead we received a room looking down on a metal roof covered in pigeon droppings. It was hot, it smelled of crap and the flies were all over, so we were unable to open our windows. The 2 Concierge we spoke with should not be working with the public, they were rude and mostly of no help giving answers to our questions. We are big tippers but gave NONE at this Hotel. Their loss. Stay here if you are French, or speak French. Otherwise I would pass.
September 8, 2014
Rated 1 out of 5 by Kap4 Awful experience
Stayed here with my family and was extremely unhappy. We specifically booked here because we're Starwood platinum and accepted the rating by Starwood. Also had friends stay here and recommend. The rooms are small and dark. The bath rooms have little or no counter space and the shower is extremely tight.. The TV worked only some times. The room was NOISY and WARM. We complained from day one that the air was not working well and they never fixed it. They offered us a fan which is infuriating when you're spending upwards of $600/per room per night. This hotel is a level 4 at best and should be priced as such. The location is great but this hotel is in need of repair. I will not stay here again.
June 21, 2014
Rated 4 out of 5 by jim84sb Great location
On arrival the bellboys took our bags before we had even exited the car. Later during our stay the bellboy searched for a taxi that would accept credit card for us.
The Westin itself is in the heart of Paris. My wife and I were able to walk to most of the tourist attractions.
The beds are not anything to write home about. They could use some major improvements.
We had room service a few times, and ate at le first once. The food was, ok. Alexia was very attentive to our needs when we did eat in the restaurant.
If I am ever to go back to Paris, the Westin will be visited again.
September 18, 2014
Rated 1 out of 5 by unsatisfiedguest88 Needs Improvement
I am an platinum member and felt that my check-in was not satisfactory. The service provided by the staff was not welcoming and she did not try and accommodate any of my upgrade requests. I booked 2 double rooms and only 1 double room was available when I arrived. The room was very small. The door to my room was very difficult to open as it kept getting jammed. Full length mirror not available in my room. Coffee machine was not provided in the room and it was very inconvenient that you had to pay a service charge for coffee or tea to be delivered to the room. A charitable contribution was also charged to my room bill without prior consent. Overall I felt that the hotel did not deliver the quality of service and amenities promised by the starwood standard.
September 5, 2014
Rated 1 out of 5 by Wal184 Horrific
It's time to close the hotel and move some walls to create rooms that meet current expectations. The three most frustrating things were the slow speed of the intenet; the fact that no one answers the phone; and that the bed is not a Westin Heavenly bed. It takes, on average, 45 secounds to over a minute to get service express to answer then transfered to the Concierge where the phone would go dead after ringing for over a minute. This is particularily frustrating when repeated several times. The bed was stiff as a board and diminished the enjoyment of my entire trip. It took all day to download a 1 hour tv show that I was missing, lame.
September 27, 2012
Rated 2 out of 5 by Paris14 No recognition of Preferred status
I recently stayed at this Westin, and was very disappointed by the first impressions of the welcome desk. The gentlemen who checked me in stated there were no Platinum upgrades available and that the hotel was "completely sold out". He informed me that the only rooms available were standard rooms. After check in, I found multiple rooms for sale at Spg.com, including Deluxe rooms and Junior suites. I contacted the platinum desk and they confirmed there were plenty of upgraded rooms available. The platinum desk then contacted the hotel directly and the reservations manager at the hotel placed me another room which was much larger and nicer than the one I was originally assigned.
If this hotel didn't want to upgrade me, that's fine. But I have an issue when the check in clerk lies to me about the availability of the rooms. I asked 3 times whether the standard room was the only one available, and he assured me this was the case.
While the location of the hotel is excellent, the hotel staff should do a better job of keeping their Platinum members happy. There are many hotel options in Paris, and this hotel doesn't seem to care.
September 21, 2014