Rated 3 out of 5 by JAM12 Disappointed with room assignment
We used our Starpoints to stay 5 nights. When we checked in, we were given a room on the 1st floor immediately outside the elevators. While the room had a spacious bathroom with huge windows overlooking the street, the room was very noisy with the elevators and constant foottraffic. When we requested a different room, we were told that upgrades were unavailable (contrary to what was shown when we checked the hotel website for new reservations). We were provided a similar room on the same floor overlooking the courtyard/main lobby. Fortunately, the room was much quieter. We were disappointed not to receive a room on a higher floor. We've read many reviews whereby SPG members were upgraded to rooms or suites with views of the Eiffel Tower. However, there were several business conferences being held on the premises, and we noticed many conference attendees taking the elevators to the higher floors. We would primarily recommend this hotel for its location. We did not experience the SPG-member treatment that we've received at other Westin properties. This property seemed to put a priority on accommodating the on-site business groups. We recommend this hotel primarily for its location to tourist attractions.
April 28, 2012
Rated 3 out of 5 by Business58 For Pleasure, Not For Business
If you are on a sightseeing trip, I'm sure this hotel is perfect for you. If on a business trip, this hotel is not for you. It has two major gaps. First the room does not offer the full convenience to work properly, including no coffee and tea supplies in the room, and has the tinniest work desk. Second, the internet service is inappropriate. Not only does one have to pay for the service , it has to paid separately for the room and the main lobby and restaurants. In other words, you have to buy TWO services each day to work in that hotel.
January 22, 2012
Rated 1 out of 5 by Leroy2013 One star for the ... buidling
Although with a prepaid reservation, check-in lasted too long and I even thought the receptionist was playing games on his PC rather than checking me in.Finally got my room, a miniature but with a bathroom bigger than the room. This was very welcome so at least I could fully open my suitcase. As a reward for my SPG Elite status I was given the best room of the house next to the elevator. I was charmed by the chime every time the elevator reached my floor and could enjoy the loud conversation of all guests waiting in front of the lift. I only had breakfast once. The room, as the entire building, is very nice. For such a high price meal, it was boring with the usual bread, eggs, and cereals.
November 16, 2011
Rated 3 out of 5 by KCA2013 Great Location
We are spending 4 nights at the Westin using points. The location is excellent, easy to walk or use the the metro to get around Paris. I would have given the hotel more stars but even though I am a returning gold member, our room is located next to the elevator- we hear every conversation as if it were in our room as well as the arrival chimes, and the elevator constantly running. This was our 5th hotel and we had already unpacked our belongings before we realized how loud it was or we would have requested a new room. Obviously, they knew this about the room before they gave it to us but didn't care. The interior of the room is quite nice.
June 29, 2014
Rated 4 out of 5 by Atalanta32 In the heart of Paris a nice hotel with good service
This was my first time in Paris and I was amazed and shocked from the warmest and humble staff members working at the hotel. Starting with the bellman (Alexander) who was very nice once we arrived and through out our stay, to the
check in counter we had Claudia (sorry if i mentioned the name wrong) she had blond hair but very good with the service and explaining to us about the hotel. Very nice.
The concierge desk was super amazing as well. I was very thrilled to see a couple of your staff wearing the les clefs d'or keys. Bruno was very sincere and humble. Thank you concierge who helped me with the umbrella request sorry if i forgot your name. and the team who assisted us with dinner reservations. Every one helped which was a key since i did not know how to speack French. But i have to say everything was walking distance and i must have visited the Louvre museum more than 2 times.
I would definetly come back
November 14, 2014
Rated 1 out of 5 by Panda66 Poor SPG recognition
I booked a room in the Westin Vendome a couple of months in advance, and even though I made clear that it was a very special occasion for me and my wife, the treatment we received was poor to say the least, for Westin & Starwood standards.
I used my SPG points for 2 free nights and at the check-in when I asked what kind of room I was getting, I was told that I got an upgrade from Standard to Standard with View. Now, I know that you cannot take it for granted, but all the times I used my free nights points I got fantastic suites and so on. It is at the end of the day a 'reward' of your fidelity as a guest and I have always felt special in that respect. This time, regardless the early booking, the hotel clearly not very busy, my SPG status, the special occasion etc, I felt almost less then an ordinary guest. If you add that during the check in when I said that the upgrade wasn't much of an effort on the Hotel side I was told to look at the price list and see how much more expensive the Standard with view was vs the Standard, well you get the overall picture! How offensive?! Anyway, the room had indeed a very nice view but I haven't been in such small rooms since my College days. In two occasions used glasses were removed but not replaced; same for melted ice in a bucket were there was obviously a bottle of Champagne still quite full.
On the up side, fantastic experience in the SPA and good service and food in the Bar.
But overall, probably my most disappointing experience in over 12 years of being part of what I believe being one the best hotels fidelity program around (i.e. SPG)
January 9, 2012
Rated 5 out of 5 by stu21 good position, good location
close to upmarket shops and restaurants, can be slightly noisy at night due to the busy traffic. The restaurant has a limited choice on the menu, the bar is good for quick snacks.
October 17, 2014
Rated 4 out of 5 by ParticularTraveler Deluxe room but view of hotel courtyard
The Deluxe room was nice but the view was the hotel courtyard. When we made the advance reservation, we asked to have a room with a city view. Since we were staying 13 nights on this trip, the hotel should have provided a room with a view of the city. The Manager said nothing available even though we booked in advance. Disappointing response especially since we stayed in this hotel the prior year AND we were staying for such a long time on this trip.
November 11, 2014
Rated 3 out of 5 by Chris63 Location is great - beds are rock hard
Our family of 4 stayed in two connecting rooms July 21-22. While service was friendly at reception it took a long time due to "slow computers" and ony one of two rooms were ready at the check-in time. Check-out was slow for the same reason. Unlike any of the other three Starwood properties we stayed in during our European holiday, the Westin Vendome refused to offer an amenity to this Gold Member for each of the two rooms we reserved. We found the rooms clean but the beds were "rock hard" and we all slept poorly. I must say that the location is A-1, close to all of the top sightseeing spots and for that reason alone, this hotel is recommended.
July 26, 2012
Rated 2 out of 5 by James146 Did not provide even the basics
Checked into hotel into an Eiffel Tower view room - very noisy location facing busy front street. Hotel was accommodating in moving us to a quieter inner room the next day (view was less important than a good sleep). New roomed seemed very nice and clean and was quiet.
On the second morning went to shower and shower indeed had two temperatures, very, very hot and too hot to even stand in. I could shower by jumping in and out but my wife with a full head of hair could not stay in long enough to even rinse her hair! As we left to tour around that morning i stopped at the front desk and they indicated they would have someone look after this.
Came back at end of day and nothing had been done. Prior to calling back down we noticed the cleaning staff had removed our used wine glasses but had not replace them and just before calling down for these two items the TV and surrounding lights went out with a blown fuse. So the call now had three requests - we got new wine glasses right away, blown fuse was fixed right away, but no action nor any follow-up on that shower issue.
Hopped around the shower for the third morning and phoned down and complained again indicating that nothing had happened from previous calls. Came back at end of day and nothing done! Minor annoyance but again had to call back down to get wine glasses replaced. My wife found herself using an empty water bottle in the bath tub to finally wash and rinse her hair before we went out for dinner - not a picture nor an experience one wants for your wife's first trip to Paris!
I hopped in and out of the shower one last time on the 4th morning (our last morning) and when checking out again brought up the shower issue - clerk again took down the information but it seemed like no one really cared, and when my wife expressed frustration about her hair washing experience, the response actually got quite "frosty" - "so sorry but have a nice day Ma'am." Rather than asking for the manager and risking this becoming a defining memory of our trip I suggested we leave at that point to make sure we got to our train on time.
This certainly did not meet even my basic expectations for a luxury and high priced hotel. Hotel has a good location and the concierge staff were helpful however the lack of attention (or even communication) on providing a pretty basic amenity (the shower) is unacceptable - not a place I will recommend to friends or associates.
October 20, 2012
Rated 4 out of 5 by M214 Location, Location, Location
Care to guess what I thought was the best thing about this hotel? Location. You can't find a better location for visiting Paris as a first time tourist. Depending on your level of fitness, you can walk to the Louvre, the Eiffel Tower, the Champs Élysées and the Notre Dame Cathedral without any difficulty. There are great restaurants and cafes all along the way.
The staff are super friendly and extremely responsive. The food at this hotel is good, but pricey and the well done burger my wife ordered came medium rare to still wearing its own leather. All in all, it was a great experience. On the con side, the Internet is slow and by slow, I mean escargot slow. In fact, in our first room, it didn't work at all. We were immediately up graded to a nicer room, however, at no extra charge making the slow internet a net gain. All of the things he staff could control, they did...and well. The things they can't control, such as the decor (which is old and a bit dusty) you can't count against them.
November 13, 2014
Rated 5 out of 5 by pguru This should be a 5 star!
For some strange reason, the sign outside this hotel says it is a 4 star hotel. Everything about this hotel was 5 star. (It does not have a pool though !) The level of service we received was excellent. The staff went out of their way to make us comfortable. We did not get a SPG Platinum upgrade but Lone, at the Plat/Gold desk tried her best to get us into a better room. Someone from housekeeping brought the extra towels and blankets without being asked. (priceless!) The staff in the café during breakfast are very accommodating. We could not fault anything in this hotel. And I have not even started talking about it's excellent location.
July 26, 2013
Rated 1 out of 5 by afromplace very bad experience
I had a very bad experience during our check in. The receptionist was not helpful at all. Even after I let her know that I am a gold member - she never explained to me how I can use free in-room internet service and never tried to upgrade my room to an enhanced room. This was the worst experience and the westin paris just ruined my first trip to paris. Thank you very much.
August 8, 2013
Rated 4 out of 5 by JayJay24 This Hotel's location is it's best feature.
We paid 200,000 Starwood points for our
6 night stay here. That's a lot of points.
We were not given a room with a view as we had requested, nor were we upgraded
at our arrival. (Being a 10 year Gold level SPG member and being an American is not going to benefit you here) Instead we received a room looking down on a metal roof covered in pigeon droppings. It was hot, it smelled of crap and the flies were all over, so we were unable to open our windows. The 2 Concierge we spoke with should not be working with the public, they were rude and mostly of no help giving answers to our questions. We are big tippers but gave NONE at this Hotel. Their loss. Stay here if you are French, or speak French. Otherwise I would pass.
September 8, 2014
Rated 5 out of 5 by EscapeFromWinter Great hotel and location with friendly staff!
We had a great 3 night stay here. We were upgraded to a Jr Suite with 3 small balconies.
The staff was very friendly and helpful. Particularly the concierge.
November 13, 2014
Rated 5 out of 5 by FlyerGuy Excellent Location, Great All Around Property
Spent a wonderful week at the property in early February, a romantic get away with my wife. Staff was always helpful (although sometimes seemed indifferent, but never rude), was taken care of very well in terms of platinum recognition. Everyone I spoke to did their best to ensure we had a great stay.
As someone looking to take in the city, the location can not be beat. Even during the February cold, we were able to either walk, take a short cab, or easily get to the metro and visit just about anywhere. Don't take restaurant recommendations from concierge, just wander a few blocks east/north around Rue Saint-Honore and you will find plenty of great options.
February 17, 2012
Rated 1 out of 5 by WishWeHadGoneElsewhere Ever Wait 8 Hours for Your Room...We Did!
Upon arrival at 1PM on our check-in day, after booking a Junior Suite, we were told "please come back in a few hours, they are still cleaning the room." "The room is very special so it will be worth the wait." We walked for hours in the Louvre and around town. Missed a booked lunch date and returned to the hotel at 6PM. Room still not ready. Gave us a free drink in the bar. Finally 7:30PM room is ready, last in corner on the floor, view at on odd "sun deck" and back roof of the beat up hotel facade. Demanded a room change. That took til 9:20PM. An entire 8 hour day wasted of our 6 in Paris. Think hard before making this choice!
June 22, 2013
Rated 5 out of 5 by WILMINGTON Ask for Room 4064 / You won't be disappointed!
Wonderful Westin Welcome in Vendome Hotel
Thanks to a great team.
Try the Restaurant, very good seasonal menus.
October 10, 2014
Rated 5 out of 5 by Johhnyb Beautiful Hotel-perfect location
The hotel was amazing. The staff was very helpful and didn't mind that we did not speak much french. The staff was great from the checking, bellman, concierge, and restaurant staff. I can't say enough how beautiful the hotel was. It was in a great location. It was a quick walk to the Louvre. Also, it was a short cab ride or a 30 minute walk to Eiffel tower and other attractions. I wouldn't hesitate to stay there again!
January 30, 2013
Rated 5 out of 5 by Jack1234 Excellent Property
Me and my wife stayed at this property during our Honeymoon. This property in located in heart of Paris and very close to major attractions and restaurents.
The hotel upgraded us to a nice suite which was spacious, homely and comfortable.
Hotel is very clean and well kept, restaurent is good and location is great. Will recommend this hotel for tourists and romantic getaways.
May 27, 2014
Rated 1 out of 5 by DavidNYC Worst Concierge
The absolute worst concierge service I have ever received, both in preparation for our stay and while we were at the hotel. Do not bother - total waste of time. Also, room was not ready at checkin time, having flown on a redeye, was asked to sit in the lobby for over 2 hours until the room could be readied. As a nearly exclusive SPG guest, this was my worst hotel experience.
September 17, 2012
Rated 5 out of 5 by Stumbke Exploring Paris
The Westin Hotel is in the ideal central location to explore all the Paris landmarks. The staff are friendly and helpful. This made our special stay even more perfect. We enjoyed the cuisine in the restaurant. The room was quiet and very comfortable.
November 10, 2014
Rated 4 out of 5 by TravelFin Long weekend in Paris
Great location for a long weekend in Paris touring sighsts & shopping. Nice & spacious room. Really enjoyed dinner at the hotel restaurant. Hotel bar environment was nice. At the bar, drink local wines, not over priced beer!
November 10, 2014
Rated 3 out of 5 by Renata Good location-dreary rooms
We were in rooms 401-403 for a 6 night stay. We requested a room change because of the dreariness of the room and the view of a brick courtyard. When I asked for a room that looked like that on your web sight I was told there was only one of those, and they could move us on the 5th day of a six night stay. The standing lamp in the room never worked, and was never replaced. A repair man was sent 3 times --never fixed or replaced. It only made a dreary room more dreary. The bathroom was outdated and the tub dangerous to exit. The globs of dust that were in the overhead light that was missing its housing were removed upon my calling. The security man never came after a couple of calls to fix the non working safe. The location of the hotel was good, but any charm of the lobby was gone as soon as one entered their generic hotel room. We travel a lot and stay in upscale properties . It is hard to include this property in that category.
May 31, 2012
Rated 1 out of 5 by Kathy123 Noise, no internet, cramped room
They allowed a wedding band to play till 1:30AM the night before my presentation at a conference. Very bad karaoke and loud booming music kept me awake. No internet the first night due to electricity problems I was told. Closet to hang clothes was no more than 8 inches wide. Hotel people were more responsive than past years but can't make up for this.
September 18, 2012
Rated 5 out of 5 by Serenei Highly recommended
Staff was very friendly and welcoming at check in. Room was nicely decorated and rather spacious, I had a room with a view. Location is great and walking distance to everything, and there are 2 metro stations near by. Overall it was a lovely experience and I will definitely stay again and recommend it to my family and friends.
March 22, 2014
Rated 1 out of 5 by unsatisfiedguest88 Needs Improvement
I am an platinum member and felt that my check-in was not satisfactory. The service provided by the staff was not welcoming and she did not try and accommodate any of my upgrade requests. I booked 2 double rooms and only 1 double room was available when I arrived. The room was very small. The door to my room was very difficult to open as it kept getting jammed. Full length mirror not available in my room. Coffee machine was not provided in the room and it was very inconvenient that you had to pay a service charge for coffee or tea to be delivered to the room. A charitable contribution was also charged to my room bill without prior consent. Overall I felt that the hotel did not deliver the quality of service and amenities promised by the starwood standard.
September 5, 2014
Rated 3 out of 5 by gordon12 needs work
I have stayed at this hotel before. It is a popular destination and many people arrive from flights early morning before rooms have been vacated. Many new guests are scattered throughout lobby. Feels like waiting in a train station. I think the hotel should dedicate an area to this group where they can relax, use computers, watch t.v. , have refreshments and remain updated electronically on status of their room. Rooms are not sound proof and closet like. Great location. Nice staff in restaurant and concierge. Would love to see an improved gym space. I believe these items require attention to improve the property.
December 2, 2013
Rated 5 out of 5 by jll888 Nice Junior Suite with Great View From Balcony
As a SPG Platinum member, I was upgraded to a junior suite with balcony. The balcony has a very stunning view of Eiffel Tower, Louvre Museum and Tuileries Garden. I was just speechless when I first step in the suite. Bravo Westin Paris. 5 stars for you.
September 14, 2012
Rated 5 out of 5 by Barb12 Magnificent
My husband and I decided that Paris would be a great place to celebrate thirty years of marriage. We could not have picked a better hotel. Arriving early in the morning, we did not expect our room to be ready, and we were correct. Surprise, the Westin has a very nice room established for such situations. Clean towels and bathroom allowed us to spruce up and set off for a day of touring feeling refreshed.
Our junior suite was very nice, plenty of space with the extra sitting area and walk in closet. The hotel is in a great location for walking about town or getting on the subway. There are tons of shops and restaurants of all different levels in the immediate area.
Concierge help was excellent. The staff was friendly and quite knowledgeable of the area and even made some phone calls for us if they were unsure.
The gym was up to date and very clean. The machines were well maintained and a pleasant addition to the trip.
As a bonus, it was fashion week and the models walking around the hotel in designer clothes only added to the fun.
October 9, 2012