Rated 1 out of 5 by timothy1968 poor service and food
we checked in on April 21 at Westin Paris. We did not get any room upgrade due to full house. Which I can understand. However, we could not understand that we need to wait over one hour for our luggage and slippers. We took the dinner on same evening in the restaurant, the food compare to last year was worth. Next day the breakfast is really bad. no fresh fruits, dirty glass etc. We spent last year in summer in same hotel. Compare last time, the quality is really worth now. We will not stay again in this hotel.
April 24, 2014
Rated 2 out of 5 by Cstmbuilder Rude management Staff at front desk
While doing business with the front desk I was interrupted by her boss, who moved her out of the way to use the computer she was using to help me. When I complained to her boss I was given a very flippant "sorry" but she continued to use the computer. When I again said she was being rude and not sorry because she was still interrupting my business, she moved to an adjacent non maned computer! Very Poor Management skills! I was asked for my SPG level because it didn't show in computer! Bell hop showed up at our room, delivered our bags, failed to show us how to operate heating/air conditioning , T V no adapter plugs or pen / pencil in room! Upper Management Needs to retrain front desk staff, this front desk staff sends out a VERY POOR message. THEY DON'T CARE ABOUT GUESTS,
September 5, 2013
Rated 1 out of 5 by Kim2014 It was dissapointed
I have been there two days ago. I arrived at 2PM. I asked a staff to check in, and he first time, it was possible, but asked me to wait for preparing. He got my phone number, and would call me to be completed to check in. I waited for his calling, but I did not any response. So, I went to the hotel at 4:30pm. I asked check in, and another staff allowed check in. I explained my situation, but she simply said just now the room was prepared. I hated it. I paid 20,000 points for my 1day stay. It should be fixed.
April 18, 2014
Rated 4 out of 5 by alameri great hotel meets a great location
The rooms was good
The location is perfect
The staff were good
The only down point was the A/C , the engineer visit the room twice and 3 nights out of 4 I had to sleep with the open window and with the dry weather it made me dehydrated for the whole stay. I was very busy in the vacation and I didn’t want to make a scene and ruin the whole vacation and whine about it during my stay
the other point was the inside garden/yard was closed and from the hotel pictures i thought we could have our breakfast in the yard
March 26, 2012
Rated 4 out of 5 by Meganrehm85 Lovely stay
The location is actually perfect - really safe and beautiful area. Our room overlooked the Eiffel Tower and Tulleries, which was amazing. The room was small though (but that's expected for most European hotels). The concierge (specifically Phillippe) and the front desk attendant (Bastien) was very helpful and the housekeeping was excellent in whatever we asked for. It was a wonderful room to come back to at the end of long days of sightseeing and you so central you are able to walk to almost anything! Loved it!
September 5, 2012
Rated 4 out of 5 by Beeda93 Beautiful hotel
Hotel is well situated to many Paris sites. Lovely rooms but the rooms are a bit dark. Many good dining choices within walking distance. Staff was attentive and efficient.
October 1, 2014
Rated 3 out of 5 by LadyGator Unpleasantly DISsatisfied and UNDERwhelmed
I just traveled through Paris and stayed at the Westin Paris Vendome.I could not wait to experience what this property had to offer. Alas I was underwhelmed by the rooms and the staff was not the friendliest I have encountered in my innumerable stays within the SPG family.
First they gave us, what I call, a fake king bed when the reservation clearly called for a king. They did not bother to tell us that until we were ready to sleep and found the great divide from one side of the bed to the other. A very uncomfortable night ensued.
The room was also frigidly cold (even after cranking up the temperature to the "hottest" setting) that I slept in my bathrobe, socks, pants, and covered myself with the comforter only leaving the tip of my nose out. No words can describe how cold that room was.
Once I de-iced myself and got up in the morning I went to the front desk and told them about the situation. They offered to move me to another room down the hall with a REAL king bed. My husband and I moved our stuff in there and went to, what I characterize as, a lackluster breakfast buffet. Even though the spread looks impressive once you bite into the food you quickly realize that some of the sidewalk cafes have much better quality food. The croissant was soggy, the coffee was burnt, the scrambled eggs were runny, the links not cooked through, the cheese selection practically reduced to 2 choices, etc...
Then following this breakfast attempt we went off for a full day of sightseeing and activities only to come back very late into the night/evening (around 11:00 pm). Once again the temperature was as frigid as you could imagine even with the thermostat at max on the warm setting (same thing happened when I went to bed that night as well) then I saw the peeling paint in the bathroom. It was all over and very unsightly. all arund the shower, and the commode, and the mirror, and the door frame. It was just a total mess! then as a bonus we had a bug flying around and after much chasing he was no longer a nuisance.
I could not wait to get up and get out of that freezer. Upon check out that morning I told the staff about my unfortunate experience and they just barely shrugged their shoulders as they bid goodbye.
I was upset to not have booked at the Luxury Collection sister property. I can tell you that as GORGEOUS as the Westin Vendome property is, it is just an unfortunate mess in there that requires some attention to details and guess management. My only positive ancounter was with the Concierge who was very helpful!.
Sorry but this is the first and last time Vendome will see us.
Signed: Feeling cheated and Completely UNDERwhelmed
June 20, 2012
Rated 5 out of 5 by DoctorJ Return Visit as great as First!
Location, staff, food and ambience make it a great choice. Was disappointed that internet was not included, but now it is for Gold Members!
Rooms are European, but elegant,staff are very accommodating and helpful. Walking distance too everything important including some of the greatest shopping in Paris,greatest museums and most delicious restaurants. Wish there was a club lounge, but not in many Westins. Should be free coffee or tea in the lobby in the morning for guests
Will return again without hesitation.
March 3, 2012
Rated 4 out of 5 by JohnBA Great location comes with a price
- Great location (La Place de Vendome)
- You can jog along the Seine
- Great restaurants in the area
- Somewhat older building as with many other historical Parisian buildings
- Extremely small gym - I guess it's good that they have one unlike many hotels in Paris, but it's really small. I'd recommend you run outside along the river.
- Expensive if you're on your own
- Great location for business and your firm is paying for your stay
July 21, 2014
Rated 5 out of 5 by LawyerCat Just stay here. Just do it.
I absolutely love this hotel. I've stayed here twice: once for a week with my then-girlfriend and once for an overnight with my now-fiancée and her daughter (we loved the hotel so much the first time we came back on a second vacation and I did the typical American thing and proposed in Paris). The regular rooms are tight, pay for the upgrade to a suite if you're going to spend any time there. And the restaurant isn't much special but then again you're in Paris so why are you eating in a hotel, but the location is absolutely amazing. Maybe, MAYBE 500 yards from the Seine. A 5-minute walk from the Musée d'Orsay and also from the Louvre. The neighborhood is beautiful, the Right Bank is better than the Left for getting in and out, and the staff is amazingly friendly. I will never stay anywhere else in Paris ever again.
July 24, 2014
Rated 4 out of 5 by Ian7 Good experience but hit and miss in some areas
I am taking the time to write a review because I found recent reviews helpful when deciding whether or not to stay at this hotel.
At arrival the cab had to drop me several cars from the curb with lots of bags with no door staff in sight. Not a good start.
There was a dedicated SPG gold reception that allowed me to avoid a lengthy check in line.
The hotel was nearly fully booked but upgraded me from a junior suite without view to a prestige suite which was available when I arrived. Unfortunately this process was not automatic and require some polite persistence and delay.
They offered a free morning coffee / tea amenity with delivery fee which was very nice, and arrived quite quickly. The room service staff was really on top of things, especially considering the hotel was full during our stay.
Nice towels, shower, and toiletries, at or above what I would expect for a hotel at this level.
Our room had no tub, only a shower, but the bathroom was otherwise spacious and nicely equipped.
The bed was too hard and the pillows too soft, side sleepers beware. I don't think it was a heavenly bed but it was a proper king bed.
The wifi in the room was fast/reliable.
The hotel has a low building height and large footprint therefore there really aren't very many view rooms available and a number of suites will face interior courtyards like ours. Unlike taller hotels in other cities even a large suite may not have a view.
Noise was not an issue, despite full occupancy and numerous hotel events during our stay.
We were staying at the hotel with an infant and found it difficult to refrigerate his food / milk despite asking desk, housekeeping, and bell staff for solutions/ recommendations. In the end we pulled things out of the minibar which triggered some charges which we were able to get removed but requiring some time before checkout.
October 13, 2014
Rated 1 out of 5 by Anthonyww Worst experience in paris!
We arrived by the early flight and arrive hotel at 7 am the front desk staff is very very unpolite. I did ask for the early check in , but i understand it is subject to if it is available. When we ask for would it be possible to hv the room earlier . .. We are tired after 12 hrs flight. The staff was like " no! If u get it 11 u re lucky." In a very mean tone. Which funny is , there are at least 3 couple checking out next to us. I dont understand what SPG is for if we get this kind of services with this kind of atitude. We hv to wait until nearly to 11 to get a room. And not even single sorry or anything we can do for u from the hotel staffs.
Room is so old compare to the price it is and washroom is like a 2 stars hotel . Wont stay here again . Ever! It ruin our whole mood for paris !
December 15, 2013
Rated 5 out of 5 by Sunshine113 Holiday in Paris - 4 days
It was a great time! also thanks to to the hotel, staff and mostly the location in Paris.
we booked room with Eiffel tower view - unfortunately this was to loud. So you have the view, but also the "noise" from the street.
THe Hotel staff was very helpful and find for us another room, very quiet and nice.
Location of the Hotel is just perfect! you are in walking distance to everything.
Staff of the hotel - very friendly, smiling and ready to make your visit to Paris a great one.
Thank you for that.
June 3, 2013
Rated 5 out of 5 by USA123 Location, Location, Location!
Fantastic hotel in a great part of town! The staff couldn't have been more helpful and the guys working the concierge desk helped us several times during our stay and offered some very good dining and travel suggestions. Yes it is pricey and yes the rooms are a little small (we were in room 5043 which had a great king sized bed in it) but you are in Paris, so what do you expect?
Very accessible to the metro and you can walk to virtually everything from the location.
Would love to stay here again!
September 25, 2013
Rated 5 out of 5 by beachfan I love the Westin Vendome Paris
I have stayed at this hotel about 7 times and each time has been wonderful. The location is exceptional and I've always gotten a wonderful room.
We went last summer to celebrate our 30th anniversary. Everyone was so welcoming, and our accommodations were exceptional, even though occupancy was 100%. The staff (management, concierge and housekeeping) were uniformly excellent throughout our stay (with the concierge providing excellent service prior to our stay as well).
As other posters have mentioned, I feel this is absolutely the best location in Paris. The Place Vendome is gorgeous, the Tuleries are across the street, and you can walk to the Louvre easily.
I've always had wonderful rooms; even more importantly, the excellence of the staff make this my first choice of hotels in Paris!
November 19, 2011
Rated 5 out of 5 by FamilyTraveler22 The Only Place We'll Stay in Paris For Now On
Arrived April 1 (Labor Day, nearly everything was closed) after getting stuck in pouring rain with two toddlers and abandoning our plans to see Eiffel Tower that day. An hour later we were in a beautiful (upgraded) room eating an amazing meal from room service and enjoying our view of the Eiffel Tower from the window, a wonderful end to what could have been a terrible day, I don't know the names of the individuals who helped us at the front desk (a lovely Russian woman was one of them) but the customer service we received from them and everyone else at the hotel was above and beyond anything we could have expected. They even helped us find a place to buy diapers that night! We've been to Paris nearly a dozen times, and will never stay anywhere else now. Stay here, you will not regret it.
May 13, 2013
Rated 3 out of 5 by RetTraGuy Don't Believe the "free" upgrade
I had a standard sized room reservation at this Westin and was pleasantly surprised when the SPR concierge told me he would offer a "free" room upgrade to a junior suite. I accepted and was given a nice room with a view of the Tuileries Garden. When I was checking out my bill showed a 30 euros/day charge for "accomodations" . I said I was never told about this fee by the hotel...but there was no "accomodation" given to me. Next time I'll ask about any fee attached to "free" upgrades. What a shame!
July 20, 2013
Rated 3 out of 5 by CGCG The room devices not working properly
I stayed at room 1051 , while the room has a great view over Tour eiffel it presented several opportunities.
The TV sound was not working well , leaving the TV mute on a consistent basis.
3 times the maintenance team visited my room ( with the consequent disconfort that this generates) and were not able to fix the problem.
Also one night when returning to my room the internal temperature was too high. After checked by maintenance team it was at 33C so again a team working ion my room at night.
December 14, 2013
Rated 5 out of 5 by Peach20 The hotel has a great staff
I have stayed many times at Western Paris Vendome and have always been treated so well the Spg staff is wonderful. We were early but they were able to find us a perfect room I like it quiet and they found a deluxe room in the courtyard no view but very quiet. Sleep is more important than a view. It was my birthday and up came eclairs and a lovely card signed by the staff. Ann Britt is always there with a big smile and anxious to please. only thing room 2105 needs a full length mirror.
May 14, 2014
Rated 5 out of 5 by PCH11 Our first Paris visit
Our stay was simply a dream come true. Every member of the staff went out of their way to treat us so incredibly well. The kindness and the helpful attitudes were infectious. They truly helped us make our stay the best we could imagine...from helping us navigate directions to enjoying all the sites the great city has to offer. We could not ask for more. I wholeheartedly recommend this hotel. I can't wait to visit again. (Note: it is the perfect central location for everything - exquisite!)
April 30, 2013
Rated 5 out of 5 by Rifman The Best- Located hotel in the City
Upon entering the Paris Vendome, you realize you are in for a treat. This simple beauty and luxury of this facility, makes you feels like a "celebrity". The service was wonderful...attentive and very professional. My wife and I were spending seven nights at this gorgeous hotel, celebrating our 25th wedding anniversary. I informed the hotel of this fact, and they couldn't have been more accommodating. Wine, flowers and some "snacks" were sent to the room with a very nice note attached...welcoming us to the hotel. This, basically was the level of service and hospitality experienced throughout our stay at this magnificent hotel. The Junior Suite was adequate...a little amaller than we expected. but this was Paris. All in all, this was a very pretty place with class, style and an incredible location.
July 14, 2012
Rated 5 out of 5 by Lisa10 Great view and room
We had a suite with a view of Eiffel Tower. It was even made better as the carnival was ongoing so it worked out perfectly. My husband and I enjoyed the Eiffel Tower and our kids loved the carnival scenery.
Room amenities and size were great. Breakfast was excellent as choices were varied with oriental and western choices. Hotel location was also central to a lot of sites (Tuileries garden, Opera house, Louvre and d'Orsay museums) + shopping.
July 26, 2014
Rated 3 out of 5 by rfrahm45te Great Location ... Beautiful Hotel...
Stayed here when I got engaged and again on my anniversary. I love the location of the hotel and many of the hotel amenities. The patio is incredible for cocktails and dinner although not sure why not open for breakfast or coffee in the morning. While the staff post check in was attentive and an excellent concierge service, the check in process was painful and the staff at check in was not friendly at all. Numerous times they assisted other guests over the phone and were not very pleasant to talk to in general. Makes is worse when you go out of your way to stay at Starwood as an SPG member. The internet is so slow and didn't work half the time so just use it in the lobby and take the points or get a beverage. Not worth the hassle as you have the option to use for free in room anyhow with slower speeds.
July 8, 2013
Rated 2 out of 5 by Paris14 No recognition of Preferred status
I recently stayed at this Westin, and was very disappointed by the first impressions of the welcome desk. The gentlemen who checked me in stated there were no Platinum upgrades available and that the hotel was "completely sold out". He informed me that the only rooms available were standard rooms. After check in, I found multiple rooms for sale at Spg.com, including Deluxe rooms and Junior suites. I contacted the platinum desk and they confirmed there were plenty of upgraded rooms available. The platinum desk then contacted the hotel directly and the reservations manager at the hotel placed me another room which was much larger and nicer than the one I was originally assigned.
If this hotel didn't want to upgrade me, that's fine. But I have an issue when the check in clerk lies to me about the availability of the rooms. I asked 3 times whether the standard room was the only one available, and he assured me this was the case.
While the location of the hotel is excellent, the hotel staff should do a better job of keeping their Platinum members happy. There are many hotel options in Paris, and this hotel doesn't seem to care.
September 21, 2014
Rated 4 out of 5 by Gemma51 Hotel is great
Stayed many times before but this stay
was very bad the Room is as small as a closet and no closet for my cloth a small hall in the wall with a safe deposit
One step you will be in a smaller bathroom and no place to put my make up or tooth brush.......no counter space
The price cost is too hight for this type of room 750.00 Euro per night or 25.000 SPG
I request some componsations.
as a Gold Member wsa expecting a decent room with this cost.
Hope to hear from you soon.
July 7, 2013
Rated 3 out of 5 by Henry Lost A Night's Sleep
I am quite loyal to the Westin , but this visit was a grave disappoinment. The room was extremely cold and the technician tried hard to correct the problem. Finally he put a portable radiatior in the room. BUT, at 4am in the morning I was awakened by a terrible vibrating noise coming from the heating system. I called Express Service who after 30 minutes sent a so called technician who did absolutely nothing but turn the sytem to zero (off).
Very disappointing stay this time.
April 11, 2013
Rated 5 out of 5 by Todd333 This hotel was excellent.
This hotel was excellent. The customer service was great. The overall experience was exceptional. The staff was very helpful, responsive, courteous and professional. The concierge staff was extremely helpful with recommendations and reservations. We plan on coming back to Paris and we will stay at the Westin Paris-Vendome when we come back. Thank you for creating a memorable and wonderful experience. Keep up the good work!
July 30, 2014
Rated 4 out of 5 by Harold2012 Off to a rocky start - finished with a great experience
As a lifetime Gold SPG member we chose the Hotel do to its great location and reputation.
Our check in and the room we were assigned were both challenging. Unfortunately the check in process took a very long time and we didn't get the upgrade that we have been afforded in most SPG properties. That said the room was clean and comfortable.
When I brought to managements attention the issues we had with our check in they jumped into action and made us feel much better about our stay. As travelers we all know that issues are going to arise from time to time and the true strength of a great hotel is how they look after these issues. Management took care of our challenges and needs very well. It made us feel that our business was appreciated. I would highly recommend this hotel to both business and pleasure travelers.
September 19, 2012
Rated 4 out of 5 by mjc331 great stay in Paris
This is a lovely hotel, beautifully located near major landmarks, well maintained and expertly staffed. My only complaint, which I felt unimportant, was that the rooms are quite small; I had difficulty sitting at the desk because there was so little room to pull the chair back. But my stay at the hotel was otherwise so pleasant, I have to give them kudos.
August 24, 2014
Rated 5 out of 5 by hk39 This hotel makes you feel special
The hotel was busy and they could not upgrade our room initially but they took the earliest opportunity to move us to a junior suite. The staff was exceptionally helpful and welcoming. We took advantage of the Platinum discounts to enjoy fabulous meals in the outdoor Terrasse and the Bar. Our room treats were unexpected but added to the "wow" factor. The spacious room and amenities made this a fabulous vacation. The location of the hotel makes all of Paris accessible.
September 16, 2013