Rated 5 out of 5 by soulta Fabulous!
We celebrated an Early Anniversary weekend at the Westin Vendome, and it was Fabulous! You are so close to the Louvre, the Opera House, the Georgeous Gardens.. all in walking distance.. The Hotel is Beautiful, and Exceptionally Clean. The breakfast buffet is Outstanding! We cant say enough regarding Diana the desk Manager,. Diana made sure our Anniversary was a Very Happy One, and we thank her so much for all the attention to detail that she gave to us. We will be back next year!! Springtime in Paris was Breathtakingl!
May 25, 2012
Rated 5 out of 5 by Lisa10 Great view and room
We had a suite with a view of Eiffel Tower. It was even made better as the carnival was ongoing so it worked out perfectly. My husband and I enjoyed the Eiffel Tower and our kids loved the carnival scenery.
Room amenities and size were great. Breakfast was excellent as choices were varied with oriental and western choices. Hotel location was also central to a lot of sites (Tuileries garden, Opera house, Louvre and d'Orsay museums) + shopping.
July 26, 2014
Rated 4 out of 5 by dank22 Great location
Hotel overlooking the Louvre Gardens. Beautiful inside. Le First was actually a fantastic restaurant for dinner. The breakfast at this hotel is AMAZING. If you are a platinum member definitely opt for it. You will not regret it. The staff left my girlfriend and I a bottle of wine and bar of chocolate which was very classy and appreciative. The one complaint I would have is that the cleaning staff didn't replace our soaps or shampoos for the entire 5 days we were there. Minor detail, but the stay was overall fantastic.
October 17, 2013
Rated 1 out of 5 by timothy1968 poor service and food
we checked in on April 21 at Westin Paris. We did not get any room upgrade due to full house. Which I can understand. However, we could not understand that we need to wait over one hour for our luggage and slippers. We took the dinner on same evening in the restaurant, the food compare to last year was worth. Next day the breakfast is really bad. no fresh fruits, dirty glass etc. We spent last year in summer in same hotel. Compare last time, the quality is really worth now. We will not stay again in this hotel.
April 24, 2014
Rated 5 out of 5 by Pamiemck Excellent location
I thought the prices for a glass of wine and a coke soda were very overpriced in the garden restaurant setting.
September 4, 2014
Rated 3 out of 5 by JBro680 Nice hotel, but short on meeting needs
The Westin Paris is a beautiful hotel in a great location. However, my disappointment comes in that we booked a room for 3 (me, my wife and a friend) people and were given a 2-person room. They squeezed in a roll-away bed that made the bed the side of a 3-person bed. There was no room between the beds which made the situation a bit uncomfortable. It also made the room so tight, we could not get into the closet or safe that we had already put stuff info. Really a disappointment considering how expensive the hotel is.
July 24, 2013
Rated 5 out of 5 by Charley13 The frontal staff (Christina) and resturent staff (Luke) are excellent
We have 5 nights stay. Checking is very good, the staff name Christina is very good, she tried to help us to upgrade because we are platinum members. We got court yart suit. The view is not great, but very quiet, we rest well. Breakfast is very good, The staff (Luke) is very kind and treat us very well. Of course, location is great, and you can not beat that. Only thing I would say is the furniture is old, and carpet is worn out, hopefully new ones will be great. In gerenal, we are very pleased to stay for our trip.
August 13, 2012
Rated 5 out of 5 by ParticularTraveler Fantastic Experience
The staff at the hotel provided great service and made our trip very enjoyable! It started at reception with Ramzi, who provided a room with two balconies and a view of the Eiffel Tower. This was a welcome surprise! After I found out my reservation did not include breakfast, Ramzi arranged with management to include breakfast. This was another example of ensuring the guest has a great experience. When I complimented Ramzi on his helpfulness, he said the entire hotel team was available to help make our visit enjoyable. All the staff we met (doormen, bellmen, housekeeping, restaurant, reception, concierge) were very helpful and ensured we had a great experience. I will definitely stay here again because of the great service provided by all the Westin Paris Vendome staff.
December 3, 2012
Rated 1 out of 5 by Kim2014 It was dissapointed
I have been there two days ago. I arrived at 2PM. I asked a staff to check in, and he first time, it was possible, but asked me to wait for preparing. He got my phone number, and would call me to be completed to check in. I waited for his calling, but I did not any response. So, I went to the hotel at 4:30pm. I asked check in, and another staff allowed check in. I explained my situation, but she simply said just now the room was prepared. I hated it. I paid 20,000 points for my 1day stay. It should be fixed.
April 18, 2014
Rated 5 out of 5 by Todd333 This hotel was excellent.
This hotel was excellent. The customer service was great. The overall experience was exceptional. The staff was very helpful, responsive, courteous and professional. The concierge staff was extremely helpful with recommendations and reservations. We plan on coming back to Paris and we will stay at the Westin Paris-Vendome when we come back. Thank you for creating a memorable and wonderful experience. Keep up the good work!
July 30, 2014
Rated 2 out of 5 by Cstmbuilder Rude management Staff at front desk
While doing business with the front desk I was interrupted by her boss, who moved her out of the way to use the computer she was using to help me. When I complained to her boss I was given a very flippant "sorry" but she continued to use the computer. When I again said she was being rude and not sorry because she was still interrupting my business, she moved to an adjacent non maned computer! Very Poor Management skills! I was asked for my SPG level because it didn't show in computer! Bell hop showed up at our room, delivered our bags, failed to show us how to operate heating/air conditioning , T V no adapter plugs or pen / pencil in room! Upper Management Needs to retrain front desk staff, this front desk staff sends out a VERY POOR message. THEY DON'T CARE ABOUT GUESTS,
September 5, 2013
Rated 4 out of 5 by Meganrehm85 Lovely stay
The location is actually perfect - really safe and beautiful area. Our room overlooked the Eiffel Tower and Tulleries, which was amazing. The room was small though (but that's expected for most European hotels). The concierge (specifically Phillippe) and the front desk attendant (Bastien) was very helpful and the housekeeping was excellent in whatever we asked for. It was a wonderful room to come back to at the end of long days of sightseeing and you so central you are able to walk to almost anything! Loved it!
September 5, 2012
Rated 4 out of 5 by alameri great hotel meets a great location
The rooms was good
The location is perfect
The staff were good
The only down point was the A/C , the engineer visit the room twice and 3 nights out of 4 I had to sleep with the open window and with the dry weather it made me dehydrated for the whole stay. I was very busy in the vacation and I didn’t want to make a scene and ruin the whole vacation and whine about it during my stay
the other point was the inside garden/yard was closed and from the hotel pictures i thought we could have our breakfast in the yard
March 26, 2012
Rated 5 out of 5 by hippiegypsy AMAZING HOTEL!!!
Without a doubt probably the best hotel I have ever stayed. Staff was exceptional, location was exceptional and service was the best ever. Mr. Emmanuel Richardet and staff really have it together and I hope my fellow SPG members get a chance to visit this fabulously run hotel. Merci beaucoup!!!
August 22, 2014
Rated 3 out of 5 by LadyGator Unpleasantly DISsatisfied and UNDERwhelmed
I just traveled through Paris and stayed at the Westin Paris Vendome.I could not wait to experience what this property had to offer. Alas I was underwhelmed by the rooms and the staff was not the friendliest I have encountered in my innumerable stays within the SPG family.
First they gave us, what I call, a fake king bed when the reservation clearly called for a king. They did not bother to tell us that until we were ready to sleep and found the great divide from one side of the bed to the other. A very uncomfortable night ensued.
The room was also frigidly cold (even after cranking up the temperature to the "hottest" setting) that I slept in my bathrobe, socks, pants, and covered myself with the comforter only leaving the tip of my nose out. No words can describe how cold that room was.
Once I de-iced myself and got up in the morning I went to the front desk and told them about the situation. They offered to move me to another room down the hall with a REAL king bed. My husband and I moved our stuff in there and went to, what I characterize as, a lackluster breakfast buffet. Even though the spread looks impressive once you bite into the food you quickly realize that some of the sidewalk cafes have much better quality food. The croissant was soggy, the coffee was burnt, the scrambled eggs were runny, the links not cooked through, the cheese selection practically reduced to 2 choices, etc...
Then following this breakfast attempt we went off for a full day of sightseeing and activities only to come back very late into the night/evening (around 11:00 pm). Once again the temperature was as frigid as you could imagine even with the thermostat at max on the warm setting (same thing happened when I went to bed that night as well) then I saw the peeling paint in the bathroom. It was all over and very unsightly. all arund the shower, and the commode, and the mirror, and the door frame. It was just a total mess! then as a bonus we had a bug flying around and after much chasing he was no longer a nuisance.
I could not wait to get up and get out of that freezer. Upon check out that morning I told the staff about my unfortunate experience and they just barely shrugged their shoulders as they bid goodbye.
I was upset to not have booked at the Luxury Collection sister property. I can tell you that as GORGEOUS as the Westin Vendome property is, it is just an unfortunate mess in there that requires some attention to details and guess management. My only positive ancounter was with the Concierge who was very helpful!.
Sorry but this is the first and last time Vendome will see us.
Signed: Feeling cheated and Completely UNDERwhelmed
June 20, 2012
Rated 5 out of 5 by DoctorJ Return Visit as great as First!
Location, staff, food and ambience make it a great choice. Was disappointed that internet was not included, but now it is for Gold Members!
Rooms are European, but elegant,staff are very accommodating and helpful. Walking distance too everything important including some of the greatest shopping in Paris,greatest museums and most delicious restaurants. Wish there was a club lounge, but not in many Westins. Should be free coffee or tea in the lobby in the morning for guests
Will return again without hesitation.
March 3, 2012
Rated 4 out of 5 by sjls The hotel has a great location, room was spacious
Our stay was excellent, although the housekeeping staff did not replenish bathroom toiletires as required. Also clean drinking glasses where not change once during our stay. Otherwise a wonderful experience.
August 26, 2014
Rated 1 out of 5 by Anthonyww Worst experience in paris!
We arrived by the early flight and arrive hotel at 7 am the front desk staff is very very unpolite. I did ask for the early check in , but i understand it is subject to if it is available. When we ask for would it be possible to hv the room earlier . .. We are tired after 12 hrs flight. The staff was like " no! If u get it 11 u re lucky." In a very mean tone. Which funny is , there are at least 3 couple checking out next to us. I dont understand what SPG is for if we get this kind of services with this kind of atitude. We hv to wait until nearly to 11 to get a room. And not even single sorry or anything we can do for u from the hotel staffs.
Room is so old compare to the price it is and washroom is like a 2 stars hotel . Wont stay here again . Ever! It ruin our whole mood for paris !
December 15, 2013
Rated 5 out of 5 by Sunshine113 Holiday in Paris - 4 days
It was a great time! also thanks to to the hotel, staff and mostly the location in Paris.
we booked room with Eiffel tower view - unfortunately this was to loud. So you have the view, but also the "noise" from the street.
THe Hotel staff was very helpful and find for us another room, very quiet and nice.
Location of the Hotel is just perfect! you are in walking distance to everything.
Staff of the hotel - very friendly, smiling and ready to make your visit to Paris a great one.
Thank you for that.
June 3, 2013
Rated 5 out of 5 by USA123 Location, Location, Location!
Fantastic hotel in a great part of town! The staff couldn't have been more helpful and the guys working the concierge desk helped us several times during our stay and offered some very good dining and travel suggestions. Yes it is pricey and yes the rooms are a little small (we were in room 5043 which had a great king sized bed in it) but you are in Paris, so what do you expect?
Very accessible to the metro and you can walk to virtually everything from the location.
Would love to stay here again!
September 25, 2013
Rated 5 out of 5 by beachfan I love the Westin Vendome Paris
I have stayed at this hotel about 7 times and each time has been wonderful. The location is exceptional and I've always gotten a wonderful room.
We went last summer to celebrate our 30th anniversary. Everyone was so welcoming, and our accommodations were exceptional, even though occupancy was 100%. The staff (management, concierge and housekeeping) were uniformly excellent throughout our stay (with the concierge providing excellent service prior to our stay as well).
As other posters have mentioned, I feel this is absolutely the best location in Paris. The Place Vendome is gorgeous, the Tuleries are across the street, and you can walk to the Louvre easily.
I've always had wonderful rooms; even more importantly, the excellence of the staff make this my first choice of hotels in Paris!
November 19, 2011
Rated 5 out of 5 by Peach20 The hotel has a great staff
I have stayed many times at Western Paris Vendome and have always been treated so well the Spg staff is wonderful. We were early but they were able to find us a perfect room I like it quiet and they found a deluxe room in the courtyard no view but very quiet. Sleep is more important than a view. It was my birthday and up came eclairs and a lovely card signed by the staff. Ann Britt is always there with a big smile and anxious to please. only thing room 2105 needs a full length mirror.
May 14, 2014
Rated 3 out of 5 by RetTraGuy Don't Believe the "free" upgrade
I had a standard sized room reservation at this Westin and was pleasantly surprised when the SPR concierge told me he would offer a "free" room upgrade to a junior suite. I accepted and was given a nice room with a view of the Tuileries Garden. When I was checking out my bill showed a 30 euros/day charge for "accomodations" . I said I was never told about this fee by the hotel...but there was no "accomodation" given to me. Next time I'll ask about any fee attached to "free" upgrades. What a shame!
July 20, 2013
Rated 5 out of 5 by FamilyTraveler22 The Only Place We'll Stay in Paris For Now On
Arrived April 1 (Labor Day, nearly everything was closed) after getting stuck in pouring rain with two toddlers and abandoning our plans to see Eiffel Tower that day. An hour later we were in a beautiful (upgraded) room eating an amazing meal from room service and enjoying our view of the Eiffel Tower from the window, a wonderful end to what could have been a terrible day, I don't know the names of the individuals who helped us at the front desk (a lovely Russian woman was one of them) but the customer service we received from them and everyone else at the hotel was above and beyond anything we could have expected. They even helped us find a place to buy diapers that night! We've been to Paris nearly a dozen times, and will never stay anywhere else now. Stay here, you will not regret it.
May 13, 2013
Rated 5 out of 5 by weisy Hotel features
I was well pleased to see that the hotel was more beautiful in person than the pictures. The cleanliness and marble floors in the foyers and bathroom was spectacular. I could not have asked for a better stay. The bar with its candy apple red carpet and beautiful leather chairs were breathe taking. The atmosphere in the bar was very personable and appreciated.
August 6, 2014
Rated 3 out of 5 by CGCG The room devices not working properly
I stayed at room 1051 , while the room has a great view over Tour eiffel it presented several opportunities.
The TV sound was not working well , leaving the TV mute on a consistent basis.
3 times the maintenance team visited my room ( with the consequent disconfort that this generates) and were not able to fix the problem.
Also one night when returning to my room the internal temperature was too high. After checked by maintenance team it was at 33C so again a team working ion my room at night.
December 14, 2013
Rated 2 out of 5 by smelled2014 smelly
The hotel seems tired and over used. There was a strong scent in hallways and lobby. And, the staff at the concierge desk was merely tolerating our questions, until they could say "No" to almost every answer.
August 23, 2014
Rated 4 out of 5 by porcellian Room
On check in, assigned a room on 5th floor which is converted attic space. Unusual expeience to hit my head on the ceiling walking around end of bed, expecially in 5 star hotel! Fortunately on request were moved to 1st level room, which was very elegent, and met all expectations of a first class hotel. The 5th floor rooms should not be represented as first class rooms, and do not reflect well on Westen or Starwood.
July 17, 2014
Rated 5 out of 5 by PCH11 Our first Paris visit
Our stay was simply a dream come true. Every member of the staff went out of their way to treat us so incredibly well. The kindness and the helpful attitudes were infectious. They truly helped us make our stay the best we could imagine...from helping us navigate directions to enjoying all the sites the great city has to offer. We could not ask for more. I wholeheartedly recommend this hotel. I can't wait to visit again. (Note: it is the perfect central location for everything - exquisite!)
April 30, 2013
Rated 5 out of 5 by Rifman The Best- Located hotel in the City
Upon entering the Paris Vendome, you realize you are in for a treat. This simple beauty and luxury of this facility, makes you feels like a "celebrity". The service was wonderful...attentive and very professional. My wife and I were spending seven nights at this gorgeous hotel, celebrating our 25th wedding anniversary. I informed the hotel of this fact, and they couldn't have been more accommodating. Wine, flowers and some "snacks" were sent to the room with a very nice note attached...welcoming us to the hotel. This, basically was the level of service and hospitality experienced throughout our stay at this magnificent hotel. The Junior Suite was adequate...a little amaller than we expected. but this was Paris. All in all, this was a very pretty place with class, style and an incredible location.
July 14, 2012