Rated 2 out of 5 by Cstmbuilder Rude management Staff at front desk
While doing business with the front desk I was interrupted by her boss, who moved her out of the way to use the computer she was using to help me. When I complained to her boss I was given a very flippant "sorry" but she continued to use the computer. When I again said she was being rude and not sorry because she was still interrupting my business, she moved to an adjacent non maned computer! Very Poor Management skills! I was asked for my SPG level because it didn't show in computer! Bell hop showed up at our room, delivered our bags, failed to show us how to operate heating/air conditioning , T V no adapter plugs or pen / pencil in room! Upper Management Needs to retrain front desk staff, this front desk staff sends out a VERY POOR message. THEY DON'T CARE ABOUT GUESTS,
September 5, 2013
Rated 4 out of 5 by susiemac Great Location
This hotel is in a very good location and within easy walking distance to the Louve. The room was comfortable although small.
The bathroom was spacious with the shower over the bath. The hotel staff are ready to please all guests As the hotel is 5 star dining is very expensive.
September 5, 2013
Rated 5 out of 5 by MsAnnMarie A beautiful hotel in a great location!
The staff were most accommodating and kind. It was our 35th wedding anniversary and we were congratulated with a lovely bottle of wine and Evian. Little touches mean so much.
September 2, 2013
Rated 1 out of 5 by Fred907 Sloppy service
I have never written a review before, but my experience at the hotel was so exceptionally terrible that I am finally doing so. It wasn't one or two issues, but rather a pattern of sloppiness that likely reflects insufficient staffing or poor training (likely a combination of the two). Here were the issues:
1) The minibar had not been cleaned-previous guest left hummus and an identified bag of food in there--unsure how long it was in there, but smell was pretty bad. Minibar team should be doing a sweep every time.
2) Housekeeping must have rushed thru cleanup--a hair clip with hair in it was left on the floor in the room.
3)Concierge printed out a map to a restaurant after making a reservation for me--he didn't bother checking the address on the map--which listed the right street and number, but not the right city. What was supposed to be a 10 euro/10 minute journey turned into a 50 euro 1.5 hour debacle which resulted in me missing my reservation and wasting an afternoon.
4) Service express was anything but express. They didn't always pick up, rushed me off the phone, and generally lacked a service orientation. Getting an extra trashbag required 3 calls over an afternoon.
I get that the hotel was busy, but it's the managers responsiblility to ensure the hotel was sufficiently staffed. All the mistakes above are indicative of various employees rushing thru their jobs.
A few other points:
1) Great location (but there are many other hotels in the same area)
2) comfy bed
3) doors are too small/too thin. You can hear everything happening in the hallway (and I was in back of a large deluxe room). Door is too small for its frame as it lets the light from the hallway in.
September 1, 2013
Rated 3 out of 5 by FourBells Underwelmed ...
Had high expectations, but in practice were let down by - failure of hotel booked vehicle to turn up at CDG on our arrival (they said booking mixed up in system); noise from adjoining room enough to wake us up each evening; failure of breakfast waiting staff to correctly deliver meal - my wife's arrived but mine did not - after 2 requests and 45 minutes we left and I ate elsewhere. Pity .... great premises in great location in great city.
September 1, 2013
Rated 3 out of 5 by Spooky Room
Room was much too small for two people. Room was in a noisy location.
Nice furnishings and appointments.
September 1, 2013
Rated 4 out of 5 by Ramin17 Excellent Stay at Paris
The hotel was comfortable and provided all the amenities that we required, family of 3. The staff are very friendly and helpful. One issue: the concierge information is not uptodate. They recommended a restaurant that was closed, then they gave us a bus/boat schedule that was one year old. And their directions are not easy to follow. But overall the hotel is great, just don't rely on the concierge service.
August 31, 2013
Rated 4 out of 5 by Lacelady Great location
The hotel is near museums and stores alike-- the restaurant in the courtyard is a delight!
August 31, 2013
Rated 5 out of 5 by ocala34 Rooms
Rooms are small for two people
August 30, 2013
Rated 1 out of 5 by oursdur Going from bad to worse
I have stayed in Westin Paris many times but whenever I return I find service standards to have become lower.
During my last checkin the lady at the SPG Gold/Platinium counter conveniently disappeared when we arrived, and we had to wait 15/20 minutes to check in when this wasn't a peak time or there was no group check in. A lady was helping another guest in front of me so I patiently waited behind him, but as soon as she had dealt with the first client she also disappeared in the back office even without a word of apology.
Based on previous experience with the hotel I had been asked to contact hotel management in advance of my future visit so that they could prepare room as per our needs, but unfortunately it seems emails were not even read.
Last but not least rooms maintenance is clearly not done (broken door handle, dirty bathroom, stains on the mirror, ...)
Only positive points for this hotel : location and an excellent team at the concierge desk.
August 28, 2013
Rated 5 out of 5 by VinceNJ Paris at its finest
I'm so glad we chose The Westin Paris Vendome. The location was perfect, staff helpful and pleasant, room beautiful and spacious (inner courtyard facing which made the room amazingly quite). I don't think I was treated this good just because I'm SPG Gold, though it was nice walking right up to the SPG Gold/Platinum Desk for check-in. We did not eat at the hotel so I can't comment on the food or prices. A perfect way to celebrate our 20th anniversary. Would come back in a heartbeat. I have no idea where the negative reviews on this site came from.
August 27, 2013
Rated 5 out of 5 by ZYYANG Great location and nice stuff
It was a good experience staying at Westin. Great location and very nice stuff.
Definitely will choose Westin to stay if we come to Paris again. Love Paris and this hotel!
August 27, 2013
Rated 5 out of 5 by globetrotters Great hotel in a fabulous location.
We have stayed at this hotel about 3 times. The last was for a birthday celebration. The staff upgraded us, as a platinum, to a room with a gorgeous view of Paris! It was fabulous! Looking out at the scenery from Le Louvre all the way down to La Defense! The beds are always comfortable, the rooms, the lobby and the garden restaurant are lovely. The hotel has a desk for gold and platinum check in which is a nice touch. The location of the hotel is great, especially if you are new to Paris. It is conveniently located in the middle of all the touristy areas. We have stayed at several hotels in Paris and this is by far the best place we have stayed for location... and a great hotel. We hope to return again and again... love Paris and this hotel is comfortable, convenient, and everything we need for a stay in this beautiful city.
August 26, 2013
Rated 4 out of 5 by TGall Weekend in Paris
Great location. Within walking distance to Metro, number of museums, etc. Park across the street is a great place to go for a run. Recommend a B&B package if you plan to eat at the hotel or use your SPG gift for breakfast. Unfortuneately there is no executive lounge. They have a SPA but never went.
August 26, 2013
Rated 5 out of 5 by Wu2013 Great service
Our second stay was just as lovely as the first time. Every department provided excellent service. Would return to stay again in a heartbeat. Great location too.
August 20, 2013
Rated 4 out of 5 by rs714 Beautiful Hotel Wonderful Location!
Beautiful Hotel with most wonderful location in Paris! Close to museums, parks, historical attractions, shopping, theatre & opera!
August 19, 2013
Rated 2 out of 5 by Unsatisfactory30 Very Noisy
I have stayed in this property before and was very pleased. However, my 6 night stay was certainly lacking this time. I have some very noisy neighbors partying all night. I phoned the front desk several times and told me they would take care of it but actually never did. My 6 night stay was basically without rest.
August 18, 2013
Rated 2 out of 5 by kg9965 Great location........
but the hotel is very old and not up to the quality one expects from a Westin. The carpet in my hall had duck tape holding it together and in another area a burn mark. They also used too much perfume in entry and on sheets. 3 times we went to the bar only to be told they were closing or closed 11ish.
We walked everywhere but other then that the hotel is a 2 Star at best.
August 13, 2013
Rated 4 out of 5 by Tommy69h Very nice
August 11, 2013
Rated 2 out of 5 by Altik Problem with the reservation
I got in this hotel on Friday afternoon coming from London. In the frond desk the receptionist told me, after I gave her my confirmation #, that they did not have a room with the king size bed although I did the reservation for king size bed. She asked me if I had the reservation in hand and I said no.
The next day the manager left a message asking for the reservation. I went down with the reservation in hand and after she sow the reservation she apologized and moved us to a different room. As SPG member I'm very disappointed because when you go for vacation the last thing you want is to be uncomfortable and frustrated.
August 10, 2013
Rated 1 out of 5 by afromplace very bad experience
I had a very bad experience during our check in. The receptionist was not helpful at all. Even after I let her know that I am a gold member - she never explained to me how I can use free in-room internet service and never tried to upgrade my room to an enhanced room. This was the worst experience and the westin paris just ruined my first trip to paris. Thank you very much.
August 8, 2013
Rated 5 out of 5 by Greygoose Ahh, Paris
Best hotel in Paris. Wonderful location to everything in Paris. Great location. Walking distance to all the major sightseeing places. Great rooms, service, and staff. We have stayed here every year we come to Paris. Gold membership upgraded us to a fantastic suite overlooking Paris, much like a postcard.
August 7, 2013
Rated 4 out of 5 by JBHorns101 Wonderful staff and location
We loved our stay. The courtyard restaurant is spectacular. The wireless internet is very poor. Did not work consistently and very slow.
August 5, 2013
Rated 5 out of 5 by RKS5459 Great location
We were on vacation and enjoyed the location as it is convinient to all of the major sites in Paris. While at the same time easy to access public transport and local restaurants.
July 29, 2013
Rated 3 out of 5 by NH66 AC unable to cope with Paris summer temperature?
I checked in on a rainy Paris afternoon and when I got to the room noted that the window had been left open. I closed it and did not give it much thought. 24 hours later the room was uncomfortably hot and the AC output was very low despite being set on high. On notifying the front desk that the AC was not working they said they would fix it but were unable to do so. Looks like they let a room where they knew the AC was not working. When I raised this objection they claimed it was the hotel AC that was unable to cope with the hot day. EIther way, that is not acceptable at these rooms rates.
July 29, 2013
Rated 5 out of 5 by pguru This should be a 5 star!
For some strange reason, the sign outside this hotel says it is a 4 star hotel. Everything about this hotel was 5 star. (It does not have a pool though !) The level of service we received was excellent. The staff went out of their way to make us comfortable. We did not get a SPG Platinum upgrade but Lone, at the Plat/Gold desk tried her best to get us into a better room. Someone from housekeeping brought the extra towels and blankets without being asked. (priceless!) The staff in the café during breakfast are very accommodating. We could not fault anything in this hotel. And I have not even started talking about it's excellent location.
July 26, 2013
Rated 3 out of 5 by JBro680 Nice hotel, but short on meeting needs
The Westin Paris is a beautiful hotel in a great location. However, my disappointment comes in that we booked a room for 3 (me, my wife and a friend) people and were given a 2-person room. They squeezed in a roll-away bed that made the bed the side of a 3-person bed. There was no room between the beds which made the situation a bit uncomfortable. It also made the room so tight, we could not get into the closet or safe that we had already put stuff info. Really a disappointment considering how expensive the hotel is.
July 24, 2013
Rated 1 out of 5 by Carolynmomof2fromNJ The Worst Stay Ever
Poorly run, dirty, nasty, unsanitary. Would never recommend or stay ever again
July 21, 2013
Rated 3 out of 5 by Karen91 Concierge needs improving
My experience at this hotel was somewhat mixed. The lady that checked us in was the nicest person working for this westin hotel. The men at the front desk and concierge were not that nice. It seemed like every time you asked them a question it annoyed them. The front desk did a lot better job than the concierge desk. Very rude like attitudes. Also we signed up for wifi and it would half way work in our room.
July 21, 2013
Rated 3 out of 5 by RetTraGuy Don't Believe the "free" upgrade
I had a standard sized room reservation at this Westin and was pleasantly surprised when the SPR concierge told me he would offer a "free" room upgrade to a junior suite. I accepted and was given a nice room with a view of the Tuileries Garden. When I was checking out my bill showed a 30 euros/day charge for "accomodations" . I said I was never told about this fee by the hotel...but there was no "accomodation" given to me. Next time I'll ask about any fee attached to "free" upgrades. What a shame!
July 20, 2013