Rated 5 out of 5 by MrsEY Surpassed Expectations
This is by far the best Westin hotel in which I have stayed, and the only one which I have felt moved to write a review for. The standard of the hotel's decor and facilities is very good. It is an older hotel in a traditional building, but we found it to be well-kept. The Christmas decor was lovely.
One of the managers, M. Lahaye, responded to my request before our visit in a very timely and courteous fashion, for which I am grateful. We stayed in a room on the 5th floor overlooking Tuileries. The magnificence of this view cannot be overstated! It is an uninterrupted 180 degree view of Paris. You can see from the Louvre's Pyramid to the east, all the way to the Arc de Triomphe in the west, with the Musee D'Orsay and the Eiffel Tower in between, to name but a few sights. It's a spectacular view from dawn to dusk.
Daria at the front desk checked us in - she was very efficient, warm, and offered us a drink while we waited for our room. We arrived at 1pm and she had our room ready for us by 2pm, which is an hour before the usual check-in time. This was greatly appreciated.
We enjoyed the service and drinks in the Tuileries Bar. We did not try the restaurant but it looked first-rate.
Overall, we had an excellent stay, and would not hesitate to recommend this hotel.
December 29, 2013
Rated 3 out of 5 by Lynnem This hotel has a great location
The beds were NOT "heavenly" beds as mentioned in my reservation - very lumpy!!!
September 3, 2012
Rated 4 out of 5 by Lucas65 best feature is the lobby and only the enviroment of its restaurants.
Terrible room, shower did not work properly, towel and soap shortage.
August 11, 2012
Rated 3 out of 5 by drfouad old hotel
its old hotel not like the one in the photos
September 15, 2012
Rated 3 out of 5 by greta Paris
As a Starwood Platinum member I appreciate your hotels willingness to make the extra effort and upgrade me to the best room available. However, on this last visit I found all of your staff to be extremely inconsiderate and disrespectful of my time. I checked in at approximiately 11:15am on Oct 3rd, 2012. I was told I could get a nice room but it would not be ready until 1:30. I arranged my schedule accordingly, as I was there for business, and then proceeded to have lunch in your restaurant. I returned to the platinum desk at 1:15 in the hopes I could check in a few minutes early. I was ignored for 15 minutes, no eye contact even. Then told it would be 30 minutes longer, closer to 2:15. I sat patiently and waited. The woman assisting me left for her break and seemed to do nothing to expedite the situation. Only after becoming livid did I finally get someone else to check on the status of my room. I checked in at 2:50pm. I would now be late for all of my appointments, that I could have rearranged had I been told this earlier. All three memebers of your staff were unapologetic and extremely disrespectful. I was thoroughly disappointed in the service I received and how little your associates respect the time of their guests.
October 10, 2012
Rated 4 out of 5 by Richardhk Great Welcome
I have stayed at the Westin Paris many times. The last several times I have been checked in at the SPG separate desks by two ladies, one from Denmark and one from Sweden. They were both lovely and funny and always delivered outstanding service and gave me the room types that i had requested. The room/suite May 2012 overlooking the Tuileries was phenomenal. The location of the hotel is excellent and overall the property is a great property. Great place to stay, but the ladies from Scandanavian were a delight and were a warm welcome to the City Of Lights. P.S. The previous reviewer was correct on some points, particularly the slow internet. Sorry.
October 29, 2012
Rated 3 out of 5 by Scottedina Gorgeous Hotel With A Great Location, But?
Traveling with the three kids, wife and family friend so I booked two rooms. Called ahead and requested a room upgrade that did not need to be near each other. (better chance of an upgrade). Tried to check in, the SPG Platinum/Gold check in desk was unmanned in the middle of the day? After waiting in line to checking in they sent me back to the SPG deck where they called someone to help us. The woman was not friendly at all, this was my 7th trip to Paris so I have a good idea of what's the norm. I asked about an upgrade but she said they were full, strange that on line "SPG web site" showed suites available for my whole stay??????? This is common practice at some SPG hotels, I returned to the room one day while the maids were cleaning the room and I witnessed the maid cleaning the water glasses with her hand towel that she just used to wipe down other surfaces WOW!!!!!!!!!!!!!!!!!!!!!!!! I thought this only happened at $35 a night hotels not a SPG cat 6 Hotel. I bought these problems to the hotel manager and he was very nice and apologetic and strangely found a room upgraded. The concierges were very helpful but the door men were not, asked for help with cabs since we needed two and it seemed to be a difficult task for them.
June 19, 2012
Rated 5 out of 5 by Eddie1 Great stay
Great location , friendly staff, expensive breakfast.
March 28, 2013
Rated 1 out of 5 by anonymous Worst hotel experience!
Really small rooms and very inconsiderate staff!
May 16, 2013
Rated 5 out of 5 by Rine Location
Love this hotel. Have stayed here multiple times
October 25, 2012
Rated 1 out of 5 by WTSC2012 Major disappointment
We made this booking expecting a 5 star hotel, and ended up in little better than a motel with a decent view. We are two SPG Gold members. Our rooms were not upgraded the first night of our stay, but supposedly were the second night. The upgraded rooms were inferior and smaller than the original rooms, which were miniscule to begin with, one had only a short closet. The first night’s rooms were on the SPG floor, which is a bit of a joke, the carpets were threadbare and dingy. It took four different requests over two days to get slippers, finally the evening maid produced them upon being tipped. Upon checking in, the rooms were filthy, and when housekeeping was called to clean and service the rooms, they did not bother to do so, the request was ignored, but they did leave the requested box of tissue, so we knew they had been in the room. The bathroom floors were covered with mystery splatters and the showers had mold on the walls. We were promised additional amenities for the inconvenience, those amenities were a bottle of water and a bottle of wine for one room, but nothing for the second room, oh, and housekeeping took them both when we went to dinner. The Ontario Airport hotel was a better experience than the Westin Paris, which is truly sad.
November 28, 2012
Rated 5 out of 5 by ocala34 Rooms
Rooms are small for two people
August 30, 2013
Rated 3 out of 5 by pasotony Needs a lot of money and management
Excellant location, little else
June 27, 2012
Rated 1 out of 5 by Unlucky13 Horrible Check In
I booked my stay at the Westin Vendome months ago and specifically booked an Eiffel Tower view room which I paid extra for. Being a platinum member, I submitted for a Suite Night upgrade which I received. Upon arriving at the hotel at 3:10pm I was told that my room was not ready.
After getting this response, I explained that I didn't need a suite and that i would take my regular room. I was told that this room was not clean either. I waited an hour and thirty minutes to get in my room that should have been ready at 3pm.
When finally entering my room I found that I had a courtyard view looking at nothing. Although I can appreciate the upgrade, I could have paid the base rate for a room which was about 35% less than the room I booked and received the same boring suite with no view. By the way, the rate I paid in advance was almost 20% higher than the rate I found for the same room on the Starwood website that day if I were to book it for the same day check in...
In conclusion, I could have paid 35% less and would have still been upgraded to the boring suite with no view or I could have paid at least 20% less the same day instead of advance pay for an Eiffel Tower view room. The suite I was upgraded to was nothing to speak of and i would have been happier waking up to the Tower in the morning instead of having the extra space.
April 24, 2013
Rated 5 out of 5 by JohnnyA007 Great Staff
The Westin Paris - Vendôme is a great Westin property. As a platnium member I stay in a SPG property ~150 nights a year.
This is one of the best. Location is perfect. Near all the major attractions and close to great resturants.
Titika Rapanaki was an excellent representative.
Thank you - Will be back
June 15, 2014
Rated 5 out of 5 Beautiful Westin Property
I have nothing but great things to say about this hotel and my overall experience. First thing you will notice is that the hotel is absolutely stunning! We arrived at about 1130 and the room was not quite ready but the sitting room side of our ambassador's suite was ready so they gave us access to that side. As a platinum member, they sent me to a special check in desk and the lady there was very personable. She even gave us some pendants as gifts because it was my girlfriend's first time in Paris. I wish I could remember the wonderful lady's name! By the time we made it upstairs to the sitting side of the room, the rest of the room was available also so that was great. A lady from the housekeeping staff knocked to tell us that the room was ready and she was also very very nice.
We took the 72 bus that is located about 100 steps outside of the hotel entrance when we wanted to go to both the Eiffel Tower and Notre Dame. Its about a 10-15 minute ride. The hotel location right next to the Louvre is awesome.
As a person from the USA, the one thing I really did miss was that our Heavenly bed was not what I was used to. It was two twin beds pushed together and they kept separating and I felt like I was rolling into the Grand Canyon everytime I crossed the middle of the bed. Overall, this hotel gets a 9.9/10. We loved it and I am sure you will too!
November 15, 2012
Rated 4 out of 5 by RaymondLow Room payment
I remembered I have paid for the room when I booked on the SPG site but I was asked to again when I checked in at the hotel.
Can anyone advise me what happened ？
June 18, 2014
Rated 3 out of 5 by Clara25 This hotel does not offer the services I needed
I do not understand how a hotel that charges a
lot of money, does not offer free internet in the rooms, as well as, a better wifi connection in the lobby.
June 18, 2014
Rated 3 out of 5 by Jetsetter77 Service employees need a lesson in true hospitality
Our room wasn't ready at check in, so we had to wait for several hours...and we were told we were upgraded to the "Starwood Preferred Floor", which didn't seem to mean very much at all...considering we were celebrating our 10th Anniversary, we would have appreciated at least having a better view - it wasn't as if we were requesting a suite or anything. But, we were given a bottle of red wine and some kind of olive dip instead.
Unfortunately, my wife came down with a fever during our stay, and when I went to the front desk on TWO SEPARATE OCCASIONS to ask for some assistance regarding her situation...I was promptly interrupted, and unsympathetically instructed to take my issues up with the consierge...who apparently is the only one in the hotel who was equipped with the capacity to assist a guest in need.
It was a pity that the consierge desk was woefully understaffed at night for a hotel of that size, and so are the telephone operators...I couldn't believe that both times I attempted to call the operator from my room, I ended up waiting on hold for at least five minutes for someone to pick up on the other end!!
I also could not believe that there was no thermometer available in the entire hotel, so I ended up having to take a taxi in the middle of the night to the only pharmacy that was open 24 hours, so that my poor wife could take her temperature.
The hotel food was insanely expensive, and far too overpriced for a Westin, so we did not bother with room service at all while we were there either...
July 9, 2012
Rated 5 out of 5 by Bernpicc Outrageous but still satisfied.
Although my 6 day stay was free with my Starwood points which was a great thing, there were two issues I had with my stay. The first issue, the shower did not work. Impossible to regulate the temperature. I complained, they were very courteous about their concern but they didn't fix it. By the way, the room was a junior suite and listed at 1,100 euros per day. Second issue: I made a 7 minute local call from the hotel phone and It cost me 35 euros. There was no warning anywhere that using the phone was so expensive. They could have indicated something near the phone that calling would be ridiculously expensive. Don't ask for room 5077.
March 24, 2013
Rated 2 out of 5 by Lousen Poor Internet WiFi connection.
Visited Paris mid Sept/2012 and stayed in this Hotel for 3 nights. Location was good but we had very bad WiFi connection during our stay for 19 EUR per day. Besides, the Business center is a joke. Mostly French keyboard, the only PC with English keyboard wasn't working and we asked the front desk for help but with no luck. It is either we have to learn more French or their Staffs have to learn more English for better communication. If you are a heavy Internet user, you should think twice. Another thing we didn't like was the "Curry" smell outside the hallway of our room. In general, staffs were not too friendly, improvement is needed.
September 18, 2012
Rated 1 out of 5 by JandH Attractive but functionally useless and poorly managed
Without doubt a very beautiful property, but poorly managed with extremely disappointing services. We were forced to depart for two back to back flights without being able to shower when, with no advance notice of any kind, the water was shut off completely for scheduled work. It is beyond belief that the hotel would do nothing to inform guests -- no letter handed out at reception, no notice under the door, no message on the phone or message centre on TV. In addition, the internet speed is practically useless.
On a positive note the reception staff member who checked us in was excellent despite not having been herself informed of the water maintenance.
However, the junior duty manager with whom I expressed my frustration, was unhelpful and failed to communicate with me by email as promised regarding compensation (the real duty manager was too busy to speak with me, which in itself is astounding). This is second time I have stayed at this property and encountered major problems with the facility. The lack of responsiveness leaves me no option but to escalate to SPG corporately. By way of comparison, a New York Starwood property, which failed to notify guests that laundry required 24 hour turnaround (the forms said by 6pm), undertook to shift my booking at another NY Starwood hotel for the next week, keep the rate the same (it was much lower), provided a suite and 12,000 points compensation (which showed up in my account 15 minutes after we spoke on the phone), had the laundry waiting in the room on my return, and sent a bottle of wine.
November 27, 2012
Rated 1 out of 5 by Fred907 Sloppy service
I have never written a review before, but my experience at the hotel was so exceptionally terrible that I am finally doing so. It wasn't one or two issues, but rather a pattern of sloppiness that likely reflects insufficient staffing or poor training (likely a combination of the two). Here were the issues:
1) The minibar had not been cleaned-previous guest left hummus and an identified bag of food in there--unsure how long it was in there, but smell was pretty bad. Minibar team should be doing a sweep every time.
2) Housekeeping must have rushed thru cleanup--a hair clip with hair in it was left on the floor in the room.
3)Concierge printed out a map to a restaurant after making a reservation for me--he didn't bother checking the address on the map--which listed the right street and number, but not the right city. What was supposed to be a 10 euro/10 minute journey turned into a 50 euro 1.5 hour debacle which resulted in me missing my reservation and wasting an afternoon.
4) Service express was anything but express. They didn't always pick up, rushed me off the phone, and generally lacked a service orientation. Getting an extra trashbag required 3 calls over an afternoon.
I get that the hotel was busy, but it's the managers responsiblility to ensure the hotel was sufficiently staffed. All the mistakes above are indicative of various employees rushing thru their jobs.
A few other points:
1) Great location (but there are many other hotels in the same area)
2) comfy bed
3) doors are too small/too thin. You can hear everything happening in the hallway (and I was in back of a large deluxe room). Door is too small for its frame as it lets the light from the hallway in.
September 1, 2013
Rated 3 out of 5 by Yan20 Paris stay May 15th
Check-in at the dedicated SPG Gold counter, person was not knowledgable. She forgot to offer my extra points, free internet or welcome drinks or offering. Worse she mentioned the Internet communication price to me while my rate had free internet included! Furthermoresomeone entered inmy room in the afternoon, w/o knocking pretneding he toughth e room was empty, i did asked for a late chack-out at 4pm! Staff at the bar not professional, slow service they ran after me in the streets because they lost my cioupon voucher for the wlecome drink I get at the check-OUT !
May 16, 2014
Rated 4 out of 5 by Daywalker Ended well for our anniversary
Westin hotel ended well with some assistance. I contacted Westin Vendome reservation to inform them that our two week stay was a special anniversary celebration. She was very receptive and said they offer a bottle of wine for such an occasion and would try their best in any room upgrades.
Our arrival at the reservation desk was completely different. We mentioned our email correspondence and special celebration which seemed to fall on deaf ears. Anniversary or platinum member had no influence on their behavior.
Several days later, I decided to send another email to the reservation desk (I found later that she was not located at the hotel). Later that day I received a call from guest relations manager to meet with her at our convenience. She showed us a wonderful room with a view of the Eiffel tower and made our move painless. We later received the bottle of wine.
The customer service we received was of the highest caliber and turned our anniversary vacation into the most unforgettable and memorable chapter in our travels. The dichotomy of service was unfortunate and I hope our future visit exemplifies Elisabeth’s caliber of customer service.
Thanks to Elisabeth Ferreri for taking the initiative to provide the best customer service. Her follow through to make things happen should not go unnoticed. Titika the Guest Relations Manager was gregarious and made the transition to our upgraded room seamless.
The hotel is centrally located to museums, shopping and is near a park for walking or jogging. We book a semi suite at the Westin Vendome for our anniversary. The room was clean and modern in furnishings. The balcony has enough room for two persons and a small table. We were later upgraded to a fabulous room with a view of the Eiffel Tower with three different balconies. My wife always enjoys a room with two wash basins. (It seems the older we get the more room we both need). The room was kept clean but vacuuming seems to be lacking during our stay. The hotel had a classic charm, do not expect to see or hear an ice maker on each floor. Each evening we had a bucket of ice delivered to the room and service was impeccable. Room service was also excellent. If you are planning to go during the first two weeks in October as we did. It can get a little cold in the evenings and the heater system turns on at the end of October. (Formally Winter)We did experience a luke warm shower and on another day completely cold.
There buffet was good but expect a premium price, after all you are in an upscale area. The center court is open to the environment surrounded by class and is great for a quick snack. There are two grocery stores (very small) in the area for bottle water, snack, champagne etc. Plenty of eating places ranging from both ends of the scale in price.
Overall, we had a wonderful time.
December 9, 2011
Rated 4 out of 5 by Anne53 Great Location for Sighseeing
The hotel was great and the staff at the front desk and concierge were all very helpful and friendly. Our room was comfortable and always well maintained. Our only negative comment is about the service in the restaurants. We had 2 meals in the Terrace and 1 Breakfast in the main restaurant, The service was unfriendly and not attentive. We had to ask for a menu, ask to order, and ask for our bill on every occasion. When we were seated in the Terrace we requested an area where no-one was smoking and we were seated right next to a man with a cigar. Considering the cost, our meal experiences were not acceptable. We would come back but would not eat at the hotel.
July 6, 2013
Rated 3 out of 5 by Gail67 concierge staff was very disappointing
Concierge was not aware that the RER did not go out to CDG airport on Sat. and Sun. March 2 and 3 due to repairs. As a result, we sat in the subway station for over half an hour waiting for the correct train to CDG. Finally, a student answered our questions and directed us to the correct train, the connecting bus and Terminal 2.
Secondly, the concierge gave us misinformation about the Terminal area. He directed us to Area C, a mile away from the correct Area E. He personally wrote the Area C on our computer ticket printout. Consequently, we almost missed our flight, even though we left the hotel 5 hours before our flight time.
March 5, 2013
Rated 3 out of 5 by eunice this hotel didn't meet my expectation
the room was a bit cold when sleeping. Thus, I needed to get up to find extra blanket and found from the closet fortunately.
No one from staffs who are working in lobby and hotel entrance welcomed me when I go in and go out. They just looked at me without smile or even greetings.
June 9, 2014
Rated 4 out of 5 by TravellingChick Grand Dame with Good Staff
This is the 4th stay at this hotel. I prefer boutique vs. Grand Dame but have used points with good results. Last time a couple of years ago got a great room - spacious with view. This time got a small dark room looking onto asphalt down a long corridor. It was only for one night so didn't get into it especially because the woman Yoko who checked us in was SO WONDERFUL...she made us feel immediately at home and was very nice. This is Grand Dame with lots of Americans which is turn key for those who want a stress free holiday with 'all the amenities' The door man is the same as in years past and he is really lovely as well.
April 4, 2013
Rated 2 out of 5 by Altik Problem with the reservation
I got in this hotel on Friday afternoon coming from London. In the frond desk the receptionist told me, after I gave her my confirmation #, that they did not have a room with the king size bed although I did the reservation for king size bed. She asked me if I had the reservation in hand and I said no.
The next day the manager left a message asking for the reservation. I went down with the reservation in hand and after she sow the reservation she apologized and moved us to a different room. As SPG member I'm very disappointed because when you go for vacation the last thing you want is to be uncomfortable and frustrated.
August 10, 2013