Rated 4 out of 5 by Harold2012 Off to a rocky start - finished with a great experience
As a lifetime Gold SPG member we chose the Hotel do to its great location and reputation.
Our check in and the room we were assigned were both challenging. Unfortunately the check in process took a very long time and we didn't get the upgrade that we have been afforded in most SPG properties. That said the room was clean and comfortable.
When I brought to managements attention the issues we had with our check in they jumped into action and made us feel much better about our stay. As travelers we all know that issues are going to arise from time to time and the true strength of a great hotel is how they look after these issues. Management took care of our challenges and needs very well. It made us feel that our business was appreciated. I would highly recommend this hotel to both business and pleasure travelers.
September 19, 2012
Rated 5 out of 5 by vivian This hotel has several great features
This hotel has very great location being very close to several attractive places, such as the opera, famous shoping street (saint honor avenu) and the Tuilleri garden.
You can enjoy the tea time in the very beautiful indoor garden that overlook the different areas of the prestigeous looby. Or you can sit in the prestigeous sitting places in the looby. Also, I can't neglect the cooperation of the staff of the hotel (starting by front desk and ending by the hous keepers
April 29, 2013
Rated 5 out of 5 by Fernandosolanet Excellent
Excellent location and very nice hotel overall.
Just could not understand why in a weekend the maid would knock the door at 8:15 am.
November 3, 2013
Rated 3 out of 5 by wsquared Service Should Have Been Better
I was very surprised by the service level. I ordered dinner from room service late in the evening. After the food arrived, I discovered the utensils were missing. Room Service was difficult to get in touch with and I was placed on music hold for long periods of time (reception did not pick up either). When I finally received the utensils, the food was NOT hot and NOT good.
Also, there was a long line when I checked out and I was under time pressure to get to the train station. There was not an adequate number of personnel at the reception desk and no personnel specifically dedicated to Gold and Platinum Members. Surprisingly, there were two Westin employees seated at the SPG desk that did nothing to assist....left a very bad impression with the Starwood members in line.
On the positive side, the Concierge Desk was very helpful with dining suggestions and reservations.
September 9, 2013
Rated 3 out of 5 by Ed22 Concierge - rude, unhelpful and wrong
The room was disappointingly small for the price, but typical of European hotel rooms. The location is great, and that is the only reason I would consider staying there again. But I was the most disappointed by the concierge. Being in Paris for only the 2nd time in the last 10 years I needed help with directions, rules for the various sites, etc. The concierge (we talked to 3 different guys) were all very unhelpful. They acted as if they were doing me a favor by letting me pay $900 a night for their hotel room. In addition to paying as little attention to me as possible, the information they gave me was incorrect. Not just on one occasion was it incorrect, but on 2 of the 3 times we talked to the concierge their information was wrong. If you are going to be rude and unhelpful, at least be right. They struck out on all fronts.
May 26, 2013
Rated 5 out of 5 by SJA54 you'll come for the location and come back for the service
The Westin Vendome is in a perfect location for seeing Paris. Tuilleries is just across the street, Louvre, Orangerie and D'Orsay are short walks away.
But, the most notable feature of this property is the great and cheerful service offered by everyone, The rooms are terrific but they are out-shined by the staff.
Platinum recognition at checkin was perfect -- and we received a great upgrade.
There are some great restaurants close to the hotel -- try L'Ardoise.
April 14, 2012
Rated 5 out of 5 by nick2453 Long weekend in Paris
My wife and I stayed at the Westin for the first time and were very pleased with it's comfort level, facilities and location. We will return!
October 31, 2013
Rated 5 out of 5 by Joe040833 American in Paris
Great location, recognized as gold member and upgraded with view of Eiffel Tower. Room was very American friendly i.e. iron in the closet, shower head that does not need to be handheld, room had good air circulation, free newspapers including NY Times.
October 21, 2013
Rated 2 out of 5 by kintakunte the hotel has nice outlook, but there's
a receptionist who doesn't care how long she has kept me waiting just to receive my check-in, I've never ever been done that way at any hotel including any other hotel. the worst memory I've ever had in my hotel usages.
the view from the window in my room in the first evening was great, so impressive that I had barely forgot all about it, saying call the whole thing off. but this question are has reminded me of that again...lol
other staff were fine! great
October 19, 2012
Rated 5 out of 5 by Tacodave Warm welcome
We finished our monthlong European vacation in Paris and booked the Westin Paris, not realizing what a beautiful property we had chosen. The garden patio restaurant was such a wonderful setting for dinner or breakfast. The waiter was very hospitable and even took time to explain the history of the hotel. We were 5 min from the Louvre and it was a walk through the park. Concierge booked the Lido show for us which was a perfect last night in this great city.
August 27, 2012
Rated 1 out of 5 by cgb5 Noisy rooms
Never got a good night sleep. Walls are VERY thin. We were woken up every night at 2am for 2 hours by the couple next door. It sounded like they were in bed with us. Staff told us this is a problem with every room because the hotel is old. Well last trip to Paris we stayed in the Prince and did not have this problem. In fact I have never had this problem. We could hear guests on both sides! Great location, lovely staff. But I would never stay here again.
April 19, 2013
Rated 3 out of 5 by martin2m9 perfect function facilities, poor room
Room was small, noisy air condition and a tiny bathroom were I hardly could stand taking my shower (height < 2 m). Avoid staying in the 5.th floor!
Function rooms, food quality in line with price appreciation. Hotel hall could be a bit larger, we had some trouble to find a place for a meeting of 3 people.
I asked for a wake up call on 6.9. which was noted but not executed. Poor for a ***** place
September 9, 2013
Rated 4 out of 5 by Kristi55 Very Nice Hotel
The hotel was in a great location, walking distance to most attractions, the hotel had nice amenities, the room was not always clean and the front desk did not offer any special treatment or up grades, something that we are accustomed to getting as SPG preferred members. The concierge service was great and very helpful.
October 8, 2013
Rated 4 out of 5 by Ramin17 Excellent Stay at Paris
The hotel was comfortable and provided all the amenities that we required, family of 3. The staff are very friendly and helpful. One issue: the concierge information is not uptodate. They recommended a restaurant that was closed, then they gave us a bus/boat schedule that was one year old. And their directions are not easy to follow. But overall the hotel is great, just don't rely on the concierge service.
August 31, 2013
Rated 1 out of 5 by RR360 Hotel needs a Facelift
Although the hotel is in a very central location in Paris it is in need of a refurbish. The view rooms were tiny and the noise from the street made you feel as if you were sleeping on the street. Paint was chipping off of the walls in the bathrooms and the carpet was in need of replacement which may have contributed to the unpleasent odor present in the rooms. Overall, the experience was far below my expectations and not indicative of Westin renown.
December 17, 2012
Rated 5 out of 5 by Peipei73 Location is excellent
check in was a breeze and room exceeded my expectation! Well furnished and with a small balcony! Staff were efficient and friendly. Hotel's location is ideal and so convenient to get to shops, the lourve, place Vendome etc. wide selection for breakfast impressed me. Would love to come back next year!
October 7, 2013
Rated 4 out of 5 by Manuel74 This hotel has a great location
Being a gold SPG member was great at Westin Paris
October 29, 2013
Rated 5 out of 5 by Richard77 Amazing hotel in amazing location
A beautiful hotel set in such a beautiful part of Paris. The hotel itself is classic and is finished extremely well.
The staff were extremely professional and treated us extremely well and recognized our SPG status.
The restaurant (the outdoor) is stunning and we sat there every day for hours at a time!
We cant wait to go back to this hotel in April and relive our past stay.
this is by far the best hotel we have stayed at in Paris
February 18, 2013
Rated 3 out of 5 by DCTF Beautiful spaces, but needs work
I stayed at Westin for six nights in June, attending a conference in the hotel. The hotel's location is fantastic, of coursee. The meeting rooms are beautiful, including the courtyard, the staff very helpful.
But wifi is awful throughout the hotel and was a constant problem. It has to be fixed. I can't return to a hotel with such horrific wifi.
(Small issue: your email to me after my stay identified me as someone else.)
June 30, 2013
Rated 5 out of 5 by hk39 Awesome location and amenities
The hotel is adjacent to the Tuileries and within easy walking of the Louvre, great shopping and fascinating Paris neighborhoods. The staff really made us feel at home. Our room was spacious and well-designed for our comfort. There was plenty of closet space and the bed was awesome. Our complimentary continental breakfast as our SPG perk was superb!! We look forward to our return trip to Paris and the Westin Paris- Vendome Hotel.
December 28, 2012
Rated 4 out of 5 by BusyBusinessTraveler Great location, great historic hotel but laissez faire attitude at breakfast was a disappointment
I arrived later in the evening. My room was ready and with a beautiful view over the Jaridin des Tuileries and the Eiffel Tower in the distance. The hotel location was wonderfully convenient for my dinner appointment . My room was very nice and well maintained leading to a very pleasant stay at the hotel. The gym is among the more basic Westin Workouts I have found globally and was like being banished to a dungeon in the basement with absolutely no natural light; so I minimised my workout. Perhaps the only real disappointment I had with the hotel was the breakfast service. To get a cup of coffee at the buffet required me to essentially shout at the waitstaff across the section where I was seated. I was convinced I was wearing Harry Potter's invisibility cloak. Then my coffee was weak and lukewarm. I tried to get a fresh cup but the quality was just as bad.
December 10, 2012
Rated 5 out of 5 by JoelTan Wonderful thanksgiving stay in Paris.
Was there last week with my family and had a wonderful time. Location was perfect. Could walk to Eric Kayser on Rue de Casanova for breakfast. The junior suite and the deluxe room for the kids were of adequate size and comfort. Excellent view of the Eiffel tower and the Tuilleries. Only thing that bothered us were the sounds of sirens from ambulances passing by. Staff were very helpful. Would stay again at this hotel next visit.
December 6, 2011
Rated 5 out of 5 by Kurt11 Great location and excellent concierge service
We liked a lot of things about this hotel, including its great location just above the Tuileries Garden, but the best part of our stay was the exceptional service provided by the concierges, especially Pierre-Francois. They were courteous and gracious at every turn and helped with reservations at a number of great restaurants.
September 23, 2013
Rated 5 out of 5 by TahitianDreams SPG Platinum benefits are GREAT!
My wife and I stayed here to be close to the Musee du Louvre. On site restaurant was quite expensive, given that the USD was worth only 65 cents to their EURO. We ate elsewhere, found a Starbucks nearby and enjoyed being in this area of Paris, and in this Westin. The concierge was bit on the "I don't really care" attitude, but the SPG desk representative was fantastic and was very kind and helpful at every level. She was great!
December 6, 2011
Rated 3 out of 5 by Karen91 Concierge needs improving
My experience at this hotel was somewhat mixed. The lady that checked us in was the nicest person working for this westin hotel. The men at the front desk and concierge were not that nice. It seemed like every time you asked them a question it annoyed them. The front desk did a lot better job than the concierge desk. Very rude like attitudes. Also we signed up for wifi and it would half way work in our room.
July 21, 2013
Rated 5 out of 5 by Crutch Great Hotel/Good Location
We enjoyed our two nights at the Westin. From the time of check-in with Ann, very good to the final evening in the lounge with Phillip, great representative of the hotel, lounge manager I believe. The rooms were a little small, but it is Europe. The overall cleanliness in spots needs attention. A lot of dirt and dust on the floor boards by the elevators. Slow check out. Very good consignors. I will come back.
March 13, 2012
Rated 5 out of 5 by NYtravelerG wonderful place to stay and will return.
we spent 4 nights here and had a great time. The free breakfast with Platinum is a must and we looked forward to it every AM before a long day. we also saw the Paris Marathon throught the window of Le First while dining. We had a Junior suite but with a view of a closed off courtyard roof disappointing, but then we were hardly in our suite except at night. A view of the Efiel Tower at night would have been a nice touch.
April 20, 2012
Rated 5 out of 5 by bpageski Fabulous Views and Location
This stay in Paris ended up as one of our best vacations ever. We arrived on Christmas day and were welcomed by the staff.
We ended up with a room on the fourth floor with an Eiffel Tower view with an absolute spectacular view. We like this hotel for the service, quality of food, and friendliness of the staff. The location makes it very easy to get around. It is within a 5 minute walk to the Louvre or Museum D’Orsay. \
March 4, 2012
Rated 4 out of 5 by Datelier Thank you
Truly a wonderful room view onto Tuileries, Eiffel Tower, Louvre. The staff was very friendly and courteous towards me, both at arrival and during my stay. Bravo!
October 16, 2013
Rated 3 out of 5 by studiocity good area
This is a big hotel, so don't expect to be coddled. It was surprisingly quiet, except in the wee hours of the morning, when music drifted in until about 6am. However, everything seems to run pretty well, except the internet. I was on the 2nd floor so my service kept switching from lobby to hotel internet, with lost connections, which was annoying. Room seemed not sparkling clean. Breakfast 39 euros is a joke.
March 25, 2013