Rated 3.9 out of 5 by 308
reviewers.
Rated 3 out of 5 by ParisTourist Expensive hotel for what you get
Decent older hotel, good location, nice enough rooms, very expensive, no pool.
Reserved king bed and paid upgrade for larger room. Requested quiet room. Instead, was given queen near elevator. I tried to say my confirmation was for a king, the lady at the front desk became argumentative. I was really taken aback.
In the end, the queen was fine, but the room was noisey due to hall traffic. Just frustrating. I suppose I should have spoken with the manager and showed my printed confirmation for king and pressed harder for something away from elevator, but I was so tired, I just needed sleep.
May 13, 2013
Rated 2 out of 5 by csrose NEVER AGAIN
This hotel did not recognize our SPG gold status and treated us like second class citizens for booking the room with points. Upon making the reservation, we asked for a room with a view and were told such room was booked. Upon checking in we asked if the room had a view and we were told "no, people who pay with points do not get a room with a view." This was a direct quote from the hotel GM! Had we known this we would have opted to pay rather than wasting 45K points! She also went on to say that the phone rep in the states was wrong and she was right. Never have I witnessed or experienced such poor service. We have used our points plenty of times, including at the St. Regis, and have never been treated in this manner. Management really needs to train the employees at this hotel in addition to reminding them that they are in the hospitality business!
May 16, 2013
Rated 5 out of 5 by FamilyTraveler22 The Only Place We'll Stay in Paris For Now On
Arrived April 1 (Labor Day, nearly everything was closed) after getting stuck in pouring rain with two toddlers and abandoning our plans to see Eiffel Tower that day. An hour later we were in a beautiful (upgraded) room eating an amazing meal from room service and enjoying our view of the Eiffel Tower from the window, a wonderful end to what could have been a terrible day, I don't know the names of the individuals who helped us at the front desk (a lovely Russian woman was one of them) but the customer service we received from them and everyone else at the hotel was above and beyond anything we could have expected. They even helped us find a place to buy diapers that night! We've been to Paris nearly a dozen times, and will never stay anywhere else now. Stay here, you will not regret it.
May 13, 2013
Rated 5 out of 5 by Glowgirl1 Wonderful location & Staff
The hotel is just lovely and the SPG Gold check in staff were so kind and helpful. All the staff in any position always greeted us as we walked by.
May 16, 2013
Rated 1 out of 5 by anonymous Worst hotel experience!
Really small rooms and very inconsiderate staff!
May 16, 2013
Rated 5 out of 5 good hotel
westin paris has good location and services
May 14, 2013
Rated 2 out of 5 by romeo romeo
The hotel lobby smelled like a sewer and the hotel floors smelled like bad body odor.
The bathroom walls were dirty and chipped as well as the paint in the bathrooms.
The comforter was dirty with blood.
The continental breakfast was expensive and mediocre.
May 13, 2013
Rated 4 out of 5 by Bklyn2012 Centrally located
The Westin in Paris is a centrally located property - hands down, the best address of the SPG options there. The hotel itself if spacious, with good food and capable staff. Room service and breakfast were very good and based on other options in the area, fairly priced.
We had only 2 complaints from this experience: 1) the walls do appear to be extremely thin. On our first night, I had a hard time falling asleep as I could hear - albeit it muffled - the conversation in the next room. 2) we had difficulty communicating with the concierge via email. The best way to get their assistance, as we learned through multiple attempts, was to stop by in person or resolved the request on the phone. When they did assist us, it was helpful.
April 28, 2013