Rated 1 out of 5 by Kap4 Awful experience
Stayed here with my family and was extremely unhappy. We specifically booked here because we're Starwood platinum and accepted the rating by Starwood. Also had friends stay here and recommend. The rooms are small and dark. The bath rooms have little or no counter space and the shower is extremely tight.. The TV worked only some times. The room was NOISY and WARM. We complained from day one that the air was not working well and they never fixed it. They offered us a fan which is infuriating when you're spending upwards of $600/per room per night. This hotel is a level 4 at best and should be priced as such. The location is great but this hotel is in need of repair. I will not stay here again.
June 21, 2014
Rated 1 out of 5 by UnhappySPGGoldGuest1 EXTREMELY disappointed.
The disappointment began when our driver pulled up to the Westin, there were NO bellboys anywhere. The driver helped us secure a cart and we unloaded and pulled our baggage up ourselves. The hotel was VERY overbooked. The front desk and concierge were always crowded with people. There were too many subscribers to the internet so we had no consistent internet service the entire 8 night stay. They booked several conventions so it made it VERY uncomfortable for the rest of the people staying there. Restaurants were too crowded. Could not get a table. There was always a line 20 people deep for taxis. Not worth the huge price tag. Would never stay here again. Very mismanaged.
June 24, 2014
Rated 5 out of 5 by Lisa10 Great view and room
We had a suite with a view of Eiffel Tower. It was even made better as the carnival was ongoing so it worked out perfectly. My husband and I enjoyed the Eiffel Tower and our kids loved the carnival scenery.
Room amenities and size were great. Breakfast was excellent as choices were varied with oriental and western choices. Hotel location was also central to a lot of sites (Tuileries garden, Opera house, Louvre and d'Orsay museums) + shopping.
July 26, 2014
Rated 5 out of 5 by DRJTS Definite advantage to this hotel
The location of this hotel is outstanding...near most major sites in Paris. There were just a couple of glitches: (1) the room numbering is very confusing and the directional signs do not always help...we often went "the wrong way"; (2) the air conditioning in the room was not adequate...a call to maintenance yielded a prompt response, but the hotel staff member who responded was unable to correct the problem...perhaps the unit was inadequate.
July 15, 2014
Rated 5 out of 5 by LawyerCat Just stay here. Just do it.
I absolutely love this hotel. I've stayed here twice: once for a week with my then-girlfriend and once for an overnight with my now-fiancée and her daughter (we loved the hotel so much the first time we came back on a second vacation and I did the typical American thing and proposed in Paris). The regular rooms are tight, pay for the upgrade to a suite if you're going to spend any time there. And the restaurant isn't much special but then again you're in Paris so why are you eating in a hotel, but the location is absolutely amazing. Maybe, MAYBE 500 yards from the Seine. A 5-minute walk from the Musée d'Orsay and also from the Louvre. The neighborhood is beautiful, the Right Bank is better than the Left for getting in and out, and the staff is amazingly friendly. I will never stay anywhere else in Paris ever again.
July 24, 2014
Rated 4 out of 5 by SPGFan222 Can't beat the location and Staff
The hotel's location is absolutely terrific. You are close to the main sites, metro stops and we were fortunate to have a Paris view room overlooking the Eiffel Tower. The Staff was responsive, helpful and a delight to interact with. The Concierge staff went above and beyond for our family and helped make Paris even more memorable.
July 25, 2014
Rated 5 out of 5 by travelkeener Great location
Very close to action for its location, The staff were extremely helpful. The concierge Frank helped us to make booking of restaurants prior to our arrival. They also tried their best to accommodate our request for early check-in.
I would definitely stay here again!
July 24, 2014
Rated 5 out of 5 by DoctorH Best stay in Paris!
You can only understand the meaning of "heavenly bed" once you sleep on their bed. Even with the hectic, exhausting schedule, I felt completely refreshed every morning.
The location is definitely the best! You can approach most places on foot, come back to the room for a rest, and then go out for another stroll around the city.
It's just the best!
July 23, 2014