Rated 1 out of 5 by Chilichez Location does not make the experience
I have been a Platinum member for several years. Am now. The worst hotel I have experienced in any chain. Overpriced food and beverage, comically bad service to the point of stereotype, loud rooms. Unmotivated and unhelpful staff. Inability to change currency into anything above 5 Euro denominations. A hotel for those who have money but no context for what a truly pleasant hotel stay can be. An experience for the ages. I have donated my remaining points to Unicef as I have endured my last points room experience with Starwood.
September 24, 2014
Rated 1 out of 5 by Kap4 Awful experience
Stayed here with my family and was extremely unhappy. We specifically booked here because we're Starwood platinum and accepted the rating by Starwood. Also had friends stay here and recommend. The rooms are small and dark. The bath rooms have little or no counter space and the shower is extremely tight.. The TV worked only some times. The room was NOISY and WARM. We complained from day one that the air was not working well and they never fixed it. They offered us a fan which is infuriating when you're spending upwards of $600/per room per night. This hotel is a level 4 at best and should be priced as such. The location is great but this hotel is in need of repair. I will not stay here again.
June 21, 2014
Rated 5 out of 5 by stu21 good position, good location
close to upmarket shops and restaurants, can be slightly noisy at night due to the busy traffic. The restaurant has a limited choice on the menu, the bar is good for quick snacks.
October 17, 2014
Rated 1 out of 5 by Wal184 Horrific
It's time to close the hotel and move some walls to create rooms that meet current expectations. The three most frustrating things were the slow speed of the intenet; the fact that no one answers the phone; and that the bed is not a Westin Heavenly bed. It takes, on average, 45 secounds to over a minute to get service express to answer then transfered to the Concierge where the phone would go dead after ringing for over a minute. This is particularily frustrating when repeated several times. The bed was stiff as a board and diminished the enjoyment of my entire trip. It took all day to download a 1 hour tv show that I was missing, lame.
September 27, 2012
Rated 4 out of 5 by Ian7 Good experience but hit and miss in some areas
I am taking the time to write a review because I found recent reviews helpful when deciding whether or not to stay at this hotel.
At arrival the cab had to drop me several cars from the curb with lots of bags with no door staff in sight. Not a good start.
There was a dedicated SPG gold reception that allowed me to avoid a lengthy check in line.
The hotel was nearly fully booked but upgraded me from a junior suite without view to a prestige suite which was available when I arrived. Unfortunately this process was not automatic and require some polite persistence and delay.
They offered a free morning coffee / tea amenity with delivery fee which was very nice, and arrived quite quickly. The room service staff was really on top of things, especially considering the hotel was full during our stay.
Nice towels, shower, and toiletries, at or above what I would expect for a hotel at this level.
Our room had no tub, only a shower, but the bathroom was otherwise spacious and nicely equipped.
The bed was too hard and the pillows too soft, side sleepers beware. I don't think it was a heavenly bed but it was a proper king bed.
The wifi in the room was fast/reliable.
The hotel has a low building height and large footprint therefore there really aren't very many view rooms available and a number of suites will face interior courtyards like ours. Unlike taller hotels in other cities even a large suite may not have a view.
Noise was not an issue, despite full occupancy and numerous hotel events during our stay.
We were staying at the hotel with an infant and found it difficult to refrigerate his food / milk despite asking desk, housekeeping, and bell staff for solutions/ recommendations. In the end we pulled things out of the minibar which triggered some charges which we were able to get removed but requiring some time before checkout.
October 13, 2014
Rated 1 out of 5 by Platinumwasteoftime Why bother being a SPG Member
As a loyal SPG member for almost 10 years, this was by far my WORST experience as a platinum member. I contacted the hotel prior to my arrival to inform them that this was a very special trip. (I was talking my spouse to Paris for the first time, I have been dozens of times.) I spoke to a guest representative regarding the room types and which room would be suitable for the purpose of the trip. My options were a deluxe or superior room. Based on the definitions of the words, a Superior room would seems far more luxurious than a deluxe room. Incorrect, a superior room is their general basic room. However the representative made it seem as if it was a better than normal room. I proceeded to request an upgrade as a platinum member and was informed that the hotel was sold out. Although surprised, I understand that a suite upgrade is not guaranteed and would not be possible. However, 2 nights prior to my arrival I was able to book a suite at the hotel, although I was informed that it was sold out?!!!! When I arrived, the guest representative informed me that although they are sold out, I could choose the suite for 4 times the rate of the superior room, that I had booked. I asked her, if there is a suite available, how is it that I couldn't be upgraded to it? Especially since I just canceled it while standing at the check in desk based on her advice?!!!! Further, why tell me there are no rooms available if clearly I was just able to book one? For the next 4 nights that we stayed at the hotel, the staff could not figure out how to give me a better room even though I was more than willing to pay for it, which caused me to wonder how is it possible for a hotes to walk guests when they are sold out, but cannot SELL a Platinum member a better room?
What is the point of loyalty if you are treated like everyone else? Finally on the day that we were departing the guest relations manager offered to change our room. Although the gesture was nice, we were checking out that day, so it was pointless.
If a brand wants you to be loyal to them, they should be more considerate to their loyal customers than their fly by night non repeat customers.
September 29, 2014
Rated 3 out of 5 by LandedSPG Better SPG Alternatives in Paris
Here is the thing; this is a great hotel. BUT, you can do better. If money is not at all an object, go here. If there is even a small budgetary concern consider my review:
I stayed here for 2 nights and then switched hotels and didn't look back.
This is a very busy, expensive and high traffic hotel. If you are into those things, this is your hotel. The lobby is gorgeous, but how important is that to your stay? The food is ultra expensive, but the quality is pretty standard, it won't blow you away. And forget about getting upgrades if your PLAT, it operates at over 75% occupancy, so there will always be someone else who will get the upgrade. The rooms are small and very tight, with tiny balcony's that you can even step onto.
Also don't be fooled by the Westin Platinum expectations, they don't offer anything here outside your own check in table where you get to sit down and review your 5 digit bill.
If you are budget conscious go to the Le Méridien Etoile, it's further from the Museum and the Eiffel tower, but you'll save lots of money and get the same service more or less.
If you like the location of the Westin but want a little bit more of a quite stay with better Plat recognition, go to the Price de Galles Paris. I've reviewed them both.
This hotel meets but does not exceed category 6 expectations. Over all, this is a good hotel, but you can do better.
November 16, 2011
Rated 1 out of 5 by UnhappySPGGoldGuest1 EXTREMELY disappointed.
The disappointment began when our driver pulled up to the Westin, there were NO bellboys anywhere. The driver helped us secure a cart and we unloaded and pulled our baggage up ourselves. The hotel was VERY overbooked. The front desk and concierge were always crowded with people. There were too many subscribers to the internet so we had no consistent internet service the entire 8 night stay. They booked several conventions so it made it VERY uncomfortable for the rest of the people staying there. Restaurants were too crowded. Could not get a table. There was always a line 20 people deep for taxis. Not worth the huge price tag. Would never stay here again. Very mismanaged.
June 24, 2014