Rated 1 out of 5 by Kap4 Awful experience
Stayed here with my family and was extremely unhappy. We specifically booked here because we're Starwood platinum and accepted the rating by Starwood. Also had friends stay here and recommend. The rooms are small and dark. The bath rooms have little or no counter space and the shower is extremely tight.. The TV worked only some times. The room was NOISY and WARM. We complained from day one that the air was not working well and they never fixed it. They offered us a fan which is infuriating when you're spending upwards of $600/per room per night. This hotel is a level 4 at best and should be priced as such. The location is great but this hotel is in need of repair. I will not stay here again.
June 21, 2014
Rated 2 out of 5 by Greatarchangel Centrally Located
I had read some bad reviews about this property in other travel sites but I wanted to experience different starwood hotel while I travel through France. I went ahead and booked a room with an Eiffel Towel View for a weekend stay. I was pleasantly surprised with the building and its PRIME location , AMAZING neighborhood with in walking distance to the Ritz Complex , The Opera House and other major attractions, and my room in fact had a view of the Eiffel Tower. The building is iconic. My room was located in the 4th floor with spacious and clean hallways but by no mean luxurious. The room was very small but the bedding and bathroom had been cleaned well. Some of the furnishings were worn and out dated. The real deal breaker however is the hotel service which is very impersonal. Hotel staff never greeted me and seldom introduced themselves. They appeared disconnected from the experience the guest is there to have. And at least, during my weekend stay, management didn't seem to have any quality control in place to assure that staff was on top of their game as it would be expected from a hotel advertised as a luxury property. THEIR HEART JUST WASN'T THERE, staff was indifferent and didn't appeared invested into servicing the guest. Anything from ignoring simple requests like placing extra pillows and towels to entering my room unannounced and even giving the wrong key to another guest who opened my door while I was slept. At check in, no one told us about what the hotel had to offer. Nor was I escorted to my room as it would be expected from a 5 star rated hotels. At their fancy restaurant the food was marginally good but the service was mechanical, it lacked soul, spirit and substance. I tried to check out their beautiful banquet room with its ceiling murals but their doors were always locked and even when staff observed me trying to get in the room, I was ignored and I didn't feel welcome to ask if I could go in to take a picture.The staff I encountered didn't appeared to have that pride of ownership which is so important as ambassadors to the luxury brand which they represent. I was never greeted by the front door personnel , no one ever open the door for us. One night when I asked one of them to please call me a cab, he just pointed to one, and then the cab driver declined to transport me because it wasn't a long ride and I was asked to just walk (My date was not impressed since she was on high hills and didn't want to take the walk to the Opera House). At checked out when I had trouble with one of my credit cards and I needed to call my bank to have the charges authorize, the front desk clerk pointed me to use a phone in the lobby which could only dial in house. When I approached another desk explaining I needed to use a phone to call my bank abroad I was treated as I was being given a huge favor. I'm certain that running such a big hotel have monumental challenges but not being able to keep your lobby bathrooms clean and tidy is out right deplorable for a luxury hotel and in my opinion only points to complacency. Please know that I'm not writing my review with anger but out of love to your city and your craft. With much respect and wishing you and your staff the best. G A
February 22, 2015
Rated 1 out of 5 by Wal184 Horrific
It's time to close the hotel and move some walls to create rooms that meet current expectations. The three most frustrating things were the slow speed of the intenet; the fact that no one answers the phone; and that the bed is not a Westin Heavenly bed. It takes, on average, 45 secounds to over a minute to get service express to answer then transfered to the Concierge where the phone would go dead after ringing for over a minute. This is particularily frustrating when repeated several times. The bed was stiff as a board and diminished the enjoyment of my entire trip. It took all day to download a 1 hour tv show that I was missing, lame.
September 27, 2012
Rated 3 out of 5 by LandedSPG Better SPG Alternatives in Paris
Here is the thing; this is a great hotel. BUT, you can do better. If money is not at all an object, go here. If there is even a small budgetary concern consider my review:
I stayed here for 2 nights and then switched hotels and didn't look back.
This is a very busy, expensive and high traffic hotel. If you are into those things, this is your hotel. The lobby is gorgeous, but how important is that to your stay? The food is ultra expensive, but the quality is pretty standard, it won't blow you away. And forget about getting upgrades if your PLAT, it operates at over 75% occupancy, so there will always be someone else who will get the upgrade. The rooms are small and very tight, with tiny balcony's that you can even step onto.
Also don't be fooled by the Westin Platinum expectations, they don't offer anything here outside your own check in table where you get to sit down and review your 5 digit bill.
If you are budget conscious go to the Le Méridien Etoile, it's further from the Museum and the Eiffel tower, but you'll save lots of money and get the same service more or less.
If you like the location of the Westin but want a little bit more of a quite stay with better Plat recognition, go to the Price de Galles Paris. I've reviewed them both.
This hotel meets but does not exceed category 6 expectations. Over all, this is a good hotel, but you can do better.
November 16, 2011
Rated 1 out of 5 by Napafan Awful Experience
Essentially, I made a reservation through Starwood using Starpoints. What a waste of 40K points. I was given a terrible room despite a notation which said I was travelling for my girlfriend's birthday. After multiple requests for a new room, they finally offered a smoking room which was almost uninhabitable. So disappointing.
At checkout, mystery internet charges and telephone calls were on my bill. Resolving it took so much time that I missed the Eurostar to London. Had to catch a train two hours later and barely made my London appointments.
Why is there so much inconsistency across Starwood properties?
November 2, 2011
Rated 5 out of 5 by Jhsu112 An Amazing Stay at the Westin in Paris
After reading some of the mixed reviews, I was a little hesitant about booking our stay at the Westin Paris. My wife and I were celebrating a special anniversary and it was our first time in Paris. I utilized my suite night awards hoping to get an upgrade to a suite with a view. I also tried emailing in advance letting them know we were celebrating our special occasion.
Upon check-in (separate check in area for platinum guests), the hotel definitely came through and upgraded us to a large suite with a balcony and wonderful view of the Eiffel Tower. They also welcomed us with a bottle of wine and went out of their way to make our trip amazing. Yes, the balcony isn't a large one where you can lay out and throw a party, it is more of just a walkway - but at least you can stand outside and see/hear the sights and sounds of the city. Even the soaps and shampoos were Hermes brand, which my wife loved!
The only issue we ran into was that the central heater in our room didn't work and after several attempts to get it fixed, they ended up bringing up portable heaters which functioned adequately. Overall, all the staff we ran into were very friendly and helpful. We ate the daily breakfast buffet and it was delicious and had good variety. The location of the hotel is fantastic (close to a ton of shopping and food), in between 2 major subway stops and so we pretty much walked everywhere. The concierge was also helpful and helped us secure some tickets to the Louvre. I'm definitely glad that I booked our stay at the Westin, they definitely surpassed my expectations and came through with recognizing my loyalty to SPG. It seems like if they have the availability and ability to upgrade, they definitely will!
March 3, 2015
Rated 3 out of 5 by Angel69 Services needs improvements
Room was old and needs basic maintenance (paint refresh, shower joint with mushrooms, toilet cap broken, etc).
Bed was not comfortable as all the rest of the world standard, I expected to have the same as in Asia, USA and Mexico.
Breakfast ends at 10am in Sundays !!! I had breakfast included in my rate, I should take a poor continental breakfast (with dry bread) from the bar instead.
Was raining, I asked to the bell boy for an umbrella, he told me that they are with the concierge, I should go to pick it up by my self !!!
March 21, 2012
Rated 1 out of 5 by Chilichez Location does not make the experience
I have been a Platinum member for several years. Am now. The worst hotel I have experienced in any chain. Overpriced food and beverage, comically bad service to the point of stereotype, loud rooms. Unmotivated and unhelpful staff. Inability to change currency into anything above 5 Euro denominations. A hotel for those who have money but no context for what a truly pleasant hotel stay can be. An experience for the ages. I have donated my remaining points to Unicef as I have endured my last points room experience with Starwood.
September 24, 2014