Rated 4 out of 5 by Trical09 Gorgeous Hotel, Bad Internet
The hotel is stunning, both inside and out. The rooms are well-furnished and comfortable. The staff is incredible. I was upgraded to a room with a balcony overlooking the Louvre and the Eiffel Tower - absolutely out of control. But the internet was awful. It was very unreliable. I ended up using the lobby internet, as I was on the third floor and could get the signal, as this was more consistent.
April 23, 2015
Rated 1 out of 5 by bill21 Awful!!!!
We reserved a suite and found the room to be only a modest improvement over a standard room and the furnishings not what one would expect from a luxury hotel charging premium prices.
The shower head was broken and could not be adjusted, the toilet seat was broken, the air conditioning system is grossly inadequate, and when we used the iron in the room it soiled my shirt. Would never stay here again.
April 20, 2015
Rated 5 out of 5 by MAHANNOUCHE marvelous hotel
proximity of all the big touristic sites in Paris
proximity of all transports
April 15, 2015
Rated 5 out of 5 by 3Roses Excellent staff and great location!
The best part of our one-week stay was when we requested for a room with the view of the Eiffel Tower for our last 2 nights and we thoroughly enjoyed the view in the morning and especially at night when the lights at the tower were on. All Westin Paris Vendome staff were very helpful from housekeeping to room service to the front desk and the concierge.
April 14, 2015
Rated 5 out of 5 by Jpurs99 Had a great time
We were in Paris so that my partner could run in the Paris Marathon. The hotel was beautiful, the location was great and the friendliness and helpfulness of the staff couldn't have been better. As someone who speaks no French, everyone there spoke English and made us feel right at home. The only problem I encountered was the reliability of the Internet. It was very hard to stay connected and ran very slow. If you have business things that you have to keep connected with back home, just be forewarned. I ended up going to a Starbucks so that I could get a good internet connection and conduct my business.
April 14, 2015
Rated 5 out of 5 by Jhsu112 An Amazing Stay at the Westin in Paris
After reading some of the mixed reviews, I was a little hesitant about booking our stay at the Westin Paris. My wife and I were celebrating a special anniversary and it was our first time in Paris. I utilized my suite night awards hoping to get an upgrade to a suite with a view. I also tried emailing in advance letting them know we were celebrating our special occasion.
Upon check-in (separate check in area for platinum guests), the hotel definitely came through and upgraded us to a large suite with a balcony and wonderful view of the Eiffel Tower. They also welcomed us with a bottle of wine and went out of their way to make our trip amazing. Yes, the balcony isn't a large one where you can lay out and throw a party, it is more of just a walkway - but at least you can stand outside and see/hear the sights and sounds of the city. Even the soaps and shampoos were Hermes brand, which my wife loved!
The only issue we ran into was that the central heater in our room didn't work and after several attempts to get it fixed, they ended up bringing up portable heaters which functioned adequately. Overall, all the staff we ran into were very friendly and helpful. We ate the daily breakfast buffet and it was delicious and had good variety. The location of the hotel is fantastic (close to a ton of shopping and food), in between 2 major subway stops and so we pretty much walked everywhere. The concierge was also helpful and helped us secure some tickets to the Louvre. I'm definitely glad that I booked our stay at the Westin, they definitely surpassed my expectations and came through with recognizing my loyalty to SPG. It seems like if they have the availability and ability to upgrade, they definitely will!
March 3, 2015
Rated 5 out of 5 by JayJaySt Wonderful Stay!
A very cozy place to stay whilst in Paris. I'm always very satisfied with the level of professionalism that always shown on every stay.
The beds are really heavenly! The historical value is always felt in each stays. The people are just wonderful!
Ms Inez is as always kind and very accommodating and always ensuring my stay is always pleasant. Mr Andrez also very kind as always, Mr. Mario always very helpful and very friendly. Westin Paris is like my second home whilst I'm staying with them. Thank you always!
February 26, 2015
Rated 2 out of 5 by Greatarchangel Centrally Located
I had read some bad reviews about this property in other travel sites but I wanted to experience different starwood hotel while I travel through France. I went ahead and booked a room with an Eiffel Towel View for a weekend stay. I was pleasantly surprised with the building and its PRIME location , AMAZING neighborhood with in walking distance to the Ritz Complex , The Opera House and other major attractions, and my room in fact had a view of the Eiffel Tower. The building is iconic. My room was located in the 4th floor with spacious and clean hallways but by no mean luxurious. The room was very small but the bedding and bathroom had been cleaned well. Some of the furnishings were worn and out dated. The real deal breaker however is the hotel service which is very impersonal. Hotel staff never greeted me and seldom introduced themselves. They appeared disconnected from the experience the guest is there to have. And at least, during my weekend stay, management didn't seem to have any quality control in place to assure that staff was on top of their game as it would be expected from a hotel advertised as a luxury property. THEIR HEART JUST WASN'T THERE, staff was indifferent and didn't appeared invested into servicing the guest. Anything from ignoring simple requests like placing extra pillows and towels to entering my room unannounced and even giving the wrong key to another guest who opened my door while I was slept. At check in, no one told us about what the hotel had to offer. Nor was I escorted to my room as it would be expected from a 5 star rated hotels. At their fancy restaurant the food was marginally good but the service was mechanical, it lacked soul, spirit and substance. I tried to check out their beautiful banquet room with its ceiling murals but their doors were always locked and even when staff observed me trying to get in the room, I was ignored and I didn't feel welcome to ask if I could go in to take a picture.The staff I encountered didn't appeared to have that pride of ownership which is so important as ambassadors to the luxury brand which they represent. I was never greeted by the front door personnel , no one ever open the door for us. One night when I asked one of them to please call me a cab, he just pointed to one, and then the cab driver declined to transport me because it wasn't a long ride and I was asked to just walk (My date was not impressed since she was on high hills and didn't want to take the walk to the Opera House). At checked out when I had trouble with one of my credit cards and I needed to call my bank to have the charges authorize, the front desk clerk pointed me to use a phone in the lobby which could only dial in house. When I approached another desk explaining I needed to use a phone to call my bank abroad I was treated as I was being given a huge favor. I'm certain that running such a big hotel have monumental challenges but not being able to keep your lobby bathrooms clean and tidy is out right deplorable for a luxury hotel and in my opinion only points to complacency. Please know that I'm not writing my review with anger but out of love to your city and your craft. With much respect and wishing you and your staff the best. G A
February 22, 2015