Rated 5 out of 5 by thms The breakfast is to die for!
3 of us stayed together, and the stay was about what you'd expect. What impressed us was the breakfast buffet, which was included within our rate. It was par none, the best hotel breakfast I've had the privilege of eating.
August 23, 2016
Rated 5 out of 5 by Advntrgrl1 Couldn't have asked for more!!!!
We were warmly greeted by Sameed as we checked in for our weekend getaway. Our room was awesome! We quickly changed and went to the bar for a drink. While at the bar Sameed texted to check and make sure we found everything to our liking in the room. Points for attentiveness. There was a fun crowd at the bar and great snacks and happy hour eats. We had 8:00 reservations at the Palm and although we had messed up the shuttle times, Sameed was quick to offer an off-schedule shuttle ride directly to the restaurant for us. On the ride our driver, Jorge asked how we would be returning to the hotel and we let him know we planned to catch an Uber. Jorge very kindly stated that when were ready to return for the evening, give the hotel a call and he would come pick us up. After dinner we gave the hotel a call and Jorge came and got us.
We felt welcome and pampered from the minute we entered the hotel. All hotel staff were friendly and solicitous. Couldn't have asked for a more relaxing stay. We will be back!!
August 8, 2016
Rated 5 out of 5 by Djohn21 Regina is THEE BEST!!!
I had several issues upon my arrival at the Westin. When I arrived at the hotel, my room was less than accommodating. From the air-conditioning unit not working properly, to the Internet pretty much non-existent in my room, this was not looking good, to stay the least. However, with each issue the staff went above and beyond their station to make sure my issues were addressed. One person that stood out was REGINA!! She was extremely patient with every request and even followed up with me the next morning to make sure my needs were met and the room was to my satisfaction. REGINA is the reason I will consider staying at this Hotel again when I come in town for business. Your entire staff, however, are to be commended. JOB WELL DONE!!!!!!
July 21, 2016
Rated 1 out of 5 by AggieBusDriver Lacking execution and basic service
Recent renovations have made the hotel appear nicer - but the staff lacks on execution. They recently changed to Valet parking and a pay lot. No more free parking. The valet "service" is atrocious. No one is waiting to park the car. They lost my keys for 20 minutes and it was an overall hassle to deal with. The rooms are still wornout and the breakfast was terrible and ungodly expensive. Without the free platinum breakfast the very basic buffet is $30 per person. There is little to like about this hotel except for the location. I travel weekly and this is the worst experience I've had this year. Not coming back here again.
July 20, 2016
Rated 1 out of 5 by WestinWoes The Worst Westin I Have Ever Stayed In
Terrible from start to finish. Had trouble booking, called ahead only to be told it would be taken care of once I arrived. Terrible when I arrived - the front desk folks were not attentive, the gentlemen at the front door had poor time management, the gym is the smallest Westin gym I have every stayed in, the wifi was spotty. Terrible upon checking out - did not fix my earlier issues with bill, internet fee issues.
I probably have between 80-100 nights in westins over the last 18 months. This is easily the worst one I have ever stayed in during that time. This includes locations outside the U.S. as well.
July 14, 2016
Rated 3 out of 5 by rickinsept needs managers attention
not up to par hotel needs improvements
July 11, 2016
Rated 5 out of 5 by Ben583 Great stay, friendly staff, clean room
Love the renovation , very profesional team from shuttle drivers, front office team to restaurant servers. Will be back.
July 9, 2016
Rated 1 out of 5 by Alex1234321 Trouble dealing with the hotel
The paid stay didn't post correctly. Spent over three hours on the phone with all kinds of agents. Problem still unsolved. Plain ridiculous.
July 5, 2016