Rated 4 out of 5 by Nelly4 Restaurant
There seem to be a disconnect between the front desk and restaurant regarding the breakfast platinum benefit. Once the restaurant staff realized the breakfast was "comped", their interest in providing friendliness and good service went away. This is not typical of my stays at Westin facilities.
April 8, 2013
Rated 5 out of 5 by yauni my stay was great
We only stayed one night but was highly please with everything. From the moment we walked into the hotel the staff was friendly and helpful. We will recommend this hotel to all of our friends. Thank you
April 8, 2013
Rated 4 out of 5 by Tom62 Clean and Pleasant
This is always a great property, which is why I was surprised to have problems with the TV and alarm clock.
April 5, 2013
Rated 5 out of 5 by Jan70 Excellent
This is the first time I have ever stayed at the Westin Reston Heights. It was wonderful. I received a king size bed. The décor of the room was beautiful. I enjoyed the speciousness. There was an issue with the hot water but was resolved. I would definitely stay here again.
April 1, 2013
Rated 3 out of 5 by HB12532147 Issues
My group had several issues during our stay. We had breakfast every day in the restaurant, and every day we had an issue. Serous attention needs to be paid to improving this.
Also, we had a water burst. While this is not controllable, the staff did nut do a great job of handling the situation.
March 30, 2013
Rated 4 out of 5 by MissedFlightMary Last minute stay due to flight cancellation
Stayed at this hotel because we missed our flight connection (United, from New Orleans to Hartford) due to airline delays. Got discounted rate, which was quite reasonable for the type of facility. Pros: The bed was extraordinarily comfortable. Cons: Bar closed at 11 pm, before we arrived (and really needed a drink - see above re: airline mess-ups). It was suggested that we walk across the huge parking lot, in the cold and dark, to the bar in the neighboring hotel! (Not!)
March 26, 2013
Rated 5 out of 5 by Bucky1990 Westin Reston Mar 2013
Yet another great experience at a fantastic hotel. The staff, especially Ann at the front desk, is always great. I called in due to a flight change and Ann was able to add a night to my stay with no problems. They always have a great can do attitude. Hyung at the bar is also great and has an amazing memory and mind for football, so he's always fun to talk to.
The only negative I can comment on is inconsistent hot water in the shower. It has a tendency to fluctuate drastically.
March 22, 2013
Rated 5 out of 5 Best stay ever.....short of a resort.
Showed up for the 2 queen room I had reserved, they upgraded me to full suite with separated bedroom.
March 17, 2013
Rated 5 out of 5 by RVAvisitor D.C. Visit
I live in the Richmond, VA area and my family needed a room for one night while we visited several D.C. attractions. We could have stayed closer to the city, but the Westin reputation (and free parking!) lured us. Our room was on the 5th floor. It was very clean, and there was a decent amount of space for my husband, 3 year old son, and myself. The only disappointments were the lack of a ceiling fan (room was not too hot or cold, but it was stuffy) and the mini fridge did not get our drinks cold after being in there all night. We could have gone to get ice, but we didn't bother looking. Overall, those were very minor issues. We had a great stay and the service at the front desk on arrival and departure was excellent. We would definitely stay there again.
March 12, 2013
Rated 4 out of 5 by cat1217 Newer hotel
Had a great Junior Suite w/balcony, however it was looking over the freeway.
The bathroom floor was dirty. Room size is terrific.
March 12, 2013
Rated 4 out of 5 by Gadogrrl A Place to Rest in Reston
Overall, this was a nice hotel for attending a conference. The restaurant (Vinifera) was delicious and definitely a step above hotel food, thank goodness, for the room service options were dismal. If you don't get room service for breakfast there is no where to get breakfast at the hotel. There is a Starbucks counter off the lobby but I was informed that it has been vacant for more than a year. The room was very clean and comfortable but noisier than I would have liked even though I wasn't near the elevators.
March 11, 2013
Rated 4 out of 5 by CDtravel The Staff is extremely helpful
I have been staying at this hotel on a weekly basis for the past 6 months and I always receive a warm welcome each time I arrive. Mike and Mark are exceptional!
March 8, 2013
Rated 3 out of 5 by Rick not the best
Very expensive restuaurant, with an odd menu. Not too great either.
Lots of long hair in my bathroom, not mine
Hot water came out brown for a while
Bathroom sink clogged
March 2, 2013
Rated 5 out of 5 by Ready36 Best Anniversary Ever plus addicting heavenly beds
When the hotel know about my anniversary they upgraded my room to a suite and had a champagne surprise waiting. My wife and myself were very thrilled and she calls it best anniversary in 10 years. The beds were so comfortable that we were not able to get off the beds. They truly are heavenly as the y say.
February 27, 2013
Rated 5 out of 5 by Lenay77 Great hotel and nice staff
Everything from the reception to my departure was exceptional.
February 27, 2013
Rated 5 out of 5 by Brian Home away from Home
Thehotel staff is always pleasant and awesome! I stay at the hotel on a regular basis and have never been dissapointed.
February 21, 2013
Rated 4 out of 5 by spv123 Nice and conveniently located hotel
Nice hotel, large and clean rooms with nice bathroom. Shuttle service to Dulles Airport a big plus
February 19, 2013
Rated 5 out of 5 by ETome Super Clean GREAT Restaurant
This hotel is in a great location, is very well maintained and the restaurant is amazing. This hotel often costs 350.00+ during the week and can often be enjoyed for under 120.00. This is a great weekend get away for foodies!
February 17, 2013
Rated 5 out of 5 by Jackie27 BEST mattresses
GReat sleep between the wonderful mattress and the quiet.
February 14, 2013
Rated 5 out of 5 by Casoria Another Excellent Experience
This is the second time in as many weeks we stayed at the Westin. The staff was extremely nice and the facilities fantastic. The Jr. Suite was comfortable and well met our needs. The Vinifera restaurant is one of the best in the area. Definitely worth going to Vinifera even if you aren't staying at the notel. Overall - Excellent +++++
February 13, 2013
Rated 5 out of 5 by Catley Great hotel
The staff was extremely nice and accommodating, and the rooms very comfortable and clean. There was only 1 evening staff member who was not very helpful in assisting me in getting to the Vienna metro stop to pick up my daughter. I ended up at the wrong stop, also located in Vienna but not the final stop on the orange line. Restaurant food excellent. Loved the free covered parking.
February 8, 2013
Rated 5 out of 5 by Mike321 Great Stay
Great Stay as always. Amazing Service
January 27, 2013
Rated 2 out of 5 by Theresa Could do and look better
For the price, the room could have looked much better. The housekeeping was insufficient, they only make the beds and replace the bathroom accessories. I stayed in a suite, not much better than a regular room. If I had known the difference I would have chosen a regular room. Breakfast was HORRIBLE both days I ate there. So, I did give it a second chance, same result. Orders where never correct, the first time ordered.
January 23, 2013
Rated 5 out of 5 by HappyCamper Wonderful Staff!
From check-in, bellman assistance, room service, etc. Every staff member was always friendly, professional, helpful, accomodating and welcoming. We were very comfortable and happy. The food was great too!
January 23, 2013
Rated 5 out of 5 by Mike321 Exellent Around
Great service at the front desk/restaurant. Recognition/reward for SPG status (upgraded reward to a nice suite with a balcony. Staff rememberd me/my preferences. Amazing breakfast/dinner.
January 20, 2013
Rated 5 out of 5 by Krista909 Best In Class Experience
I stayed at the Westin Reston for business. My team was there for 5 days. The on-site restaurant and staff were fantastic - made us feel like regulars. We hope we will have a chance to stay there again and would recommend it to others!
January 19, 2013
Rated 3 out of 5 by GrayB1 This hotel has great facilities.
The hotel has great facilities, but was somewhat disappointed during this stay with the level of service provided in comparison to past years. Though I have stayed at the hotel in previous years, I was surprised that I was not welcomed back as a SPG member or offered assistance with luggage. However, complimentary water was provided in- room as a SPG member and that was greatly appreciated. Stayed in a suite with my spouse, but only one robe provided (had to request an additional one). Champagne provided with package, but non-chilled bottle and glasses were delivered to the room w/out being set up by staff person for chilling. In fairness, the restaurant manager was helpful in responding to questions about the dinner menu ( though somewhat surprised with the cost of coffee at breakfast the next morning which was included with my package). Though these are relatively small service issues, I was pleased that the hotel manager was very interested in hearing them upon departure. Again I've stayed at this hotel on several occasions and really enjoy all it has to offer - great rooms, location and restaurant. Perhaps service was a bit lax due to the approaching holiday.
January 15, 2013
Rated 5 out of 5 by aksldf7 Love this place
This is one of my favorite hotels. Everything is top quality. Decor is elegant. Very clean, very quiet. I've stayed here 3 times.
January 14, 2013
Rated 5 out of 5 by Flbound Outstanding staff
Ravi and Jeffrey are exceptional wait staff, both provided my wife and I with a very enjoyable stay for her birthday celebration.
January 14, 2013
Rated 5 out of 5 by TDLM72 Always a pleasure
The hotel is what one has come to expect from a Westin property. Staff is always friendly and professional and I look forward to the next visit. Thank you
January 11, 2013