Rated 5 out of 5 by Bobsyouruncle Friendly staff that take care of you...
Alexis, Geneva and Kieran always make me feel very welcome and at home when I arrive and if I ever need anything ( including lending their personal iPhone charger when I had forgotten mine). Young (sp?) at the bar treats you like family, is never wrong with his drink or food recommendations and is always ready for a good sports debate. In short, business travel can be a grind, but the staff at Reston Heights go out of their way to take the edge off and make you feel like you are the most important guest in the hotel. My only complaint is with the timeliness of the airport shuttle - it is a great service, but highly unpredictable and what's worse, no one can seem to accurately judge when it will arrive.
Fix that and you get a perfect score. (Give me an app that lets me see in real-time where the shuttle is!!)
February 18, 2014
Rated 4 out of 5 by Dzare Great staff!
During my recent stay the Dulles area had a very bis snow storm. Although the airport shuttle was reduced to hourly service, I greatly appreciate the fact the manager was able to keep the shuttle running. In fact I believe he even drove the first shuttle. Thanks!
March 4, 2014
Rated 4 out of 5 by Shan12345678 Nice hotel amenitites, restaurant and location.
Nice hotel amenitites, restaurant and location.
February 21, 2014
Rated 5 out of 5 by TravisB Great Staff!
The staff at this Westin are very accommodating and take great care to personalize my service. I always get the room I prefer, and the bartender knows my favorite drink!
The front desk staff always go the extra mile, especially Alexis M!
February 19, 2014
Rated 3 out of 5 by Geoffrey50 More business than pleasure
Reserved a room for valentine's weekend with wife and was somewhat disappointed with desk staffs service. The service provided by front staff is not what I expect when staying at a SPG property. The Dulles Westin is a far better property and service is leaps ahead of this Reston Westin.
February 16, 2014
Rated 2 out of 5 by Nathan Poor staff and resturant
The staff have no customer service skills to speak of. There are a couple of exceptions, but for the most part the staff are completely disinterested in assisting. I've stayed here four times, this is not an isolated experience.
The restaurant staff are particularly bad. If they aren't terrible at serving, they are just plain rude. The restaurant is incredibly over-priced and made the W in DC look like a bargain. $30 for pad thai? Really?
February 14, 2014
Rated 4 out of 5 by review864 Westin Reston
Gym is undergoing renovation - hope it will be great ! Housekeeping refuses to stop slamming the doors when an easy solution could be had with a towel stopping the doors closing cant talk now from slamming. New showers are disappointing as the old ones were hot and forceful.
January 31, 2014
Rated 3 out of 5 by prez712 Decent Stay
The check-in process was very smooth. Got to my room and it smelled musty and a little stale. The bathroom was nice, but the toilet had an issue where it made a noise similar to a flushing sound every 2 minutes or so. The remote would not work except for a couple feet in front of the TV. Was disappointed that I had to pay for internet service, most establishments include free WiFi with a stay these days. The wine bar was nice, especially busy due to the snowstorm. The gym met my needs for a quick run.
January 23, 2014