Rated 4 out of 5 Customer Service by Manager
I'm writing this review because of the great customer service I received after my stay was completed. I had an issue with my bill for phone charges, charges were more than my room rate. When I called back to explain to the front desk, they couldn't do anything about it. There was no listing of prices in my room by the phone, so I was unaware of charges for dialing long distance or 1.800 numbers. Mr. Taylor Hughes was able to correct the situation. Great Location and Great Restaurant and parking for the winter time.
September 26, 2014
Rated 5 out of 5 by Celebrate50 %0th Celebration Get A Way
My husband's 50th birthday was a mileston occassion and for the first time he was able to see the "Redskins" play in person. We stayed at the Reston Heigts location, rented a car, traveled to Dulles Mall to visit the Offical Redskin Store, The trip was awesome. The hotel shuttle service was great. We used the shuttle to attend Reston Center Mall and to the Metro Statio into to DC. With the help of Westin Staff our metro ride was easy however:without a rental car the hotel services provided excellent transportation to enjoy surrounding areas.
September 17, 2014
Rated 5 out of 5 by Semih This hotel gives good feelings to the guest
I spend two weeks in usa in different cities.
This hotel belongs to the top hotels in all usa
The crew gives the feeling,that the guests are very important
September 17, 2014
Rated 5 out of 5 by Jer88 Business Travel - Exceeds Expectations
I have stayed at this particular Westin numerous times on business, and my expectations are continually exceeded with each and every stay. Manager Kieran and staff are always welcoming and attentive to every need. The staff go out of their way to make you feel welcome, often greeting you by name. I strongly recommend this hotel should your travels bring you to the Northern Virginia area.
September 1, 2014
Rated 4 out of 5 by Rude13 enjoyable stay with some setbacks
booked two rooms for my mother and myself. got one upgrade with connecting rooms. Zhe minibsr in one of the rooms was not functional and despite my mentionning it never fixed. Front desk was helpfull with extending my Moms booking and letting her keep the upgraded room. That was really appreciated.
September 2, 2014
Rated 5 out of 5 by ImTheMoFo Everything was Great at the Westin at Reston
Excellent in every way! The staff and accommodations was great. The hotel was clean ans had a wonderful fragrance throughout. Very pet friendly! A#1 in my book.
August 30, 2014
Rated 4 out of 5 by jechho Nice stay
Nice business hotel, usually reasonable rates. Got a nice platinum upgrade to a suite, however it was a let down that all the suites (supposedly) face the highway. Next time I will downgrade to a jr suite facing the interior.
Free self parking a plus.
It was a bit confusion regarding what the platinum breakfast covered, but in the end we got coffee+ juice+ 1 entre, and we were happy with that.
August 20, 2014
Rated 2 out of 5 by TESSbaby Needs improvement
Upon check in, No one at SPG desk. During check in ,agent interrupted x3 to take room service order. Chose room Service for dinner, order process interrupted x2 to check someone in.Requested no onions, got onions. Ordered beer, no beer opener Glasses dirty, asked for mixed fruit bowl, got bowl of strawberries. Breakfast. , service poor and slow
August 19, 2014