Rated 3 out of 5 by novatraveler Going downhill
Here's a list of things that weren't quite right:
* room was not cleaned one day - yet the desk tried to tell me it was so I ended up with a mess of towels, no coffee, etc the 2nd day
* Bulbs burned out in room; clock radio not working; lampshade had huge cracks in it
* No hot water in bathroom faucet
* Check-in person had an attitude; others at front desk ended up being very helpful
* I stay at this hotel ~ 2X / month and this was the least satisfying stay yet
January 4, 2013
Rated 5 out of 5 by Amee70 Manager
I love the spacious Rooms
June 16, 2014
Rated 5 out of 5 by Gees Awesome
Excellent, Convenient, friendly staff
June 15, 2014
Rated 5 out of 5 by HappyLady Wonderful stay and staff!
I stayed at your hotel for my anniversary. My boyfriend and I were very pleased with the service provided by Marc and Geneva at the front desk. Also, Alexis was not there when we checked in, but took great care of us. She made sure that we had a suite and a nice little treat waiting for us in our room. Alexis definitely made our anniversary unforgettable.
I would stay again and recommend our hotel to my family and friends.
March 14, 2014
Rated 1 out of 5 by Justme35 4 star Hotel?!!!
For a 4star hotel, you would expect it to be very clean. We found a bug on the bed, hair every place you look, discolored sheets, and something weird/nasty under the mattress.
I am very surprised that the staff are not trained to check everything before guests arrival.
Everything else was great, but not sure that matters much after the issue above.
May 12, 2014
Rated 2 out of 5 by Nathan Poor staff and resturant
The staff have no customer service skills to speak of. There are a couple of exceptions, but for the most part the staff are completely disinterested in assisting. I've stayed here four times, this is not an isolated experience.
The restaurant staff are particularly bad. If they aren't terrible at serving, they are just plain rude. The restaurant is incredibly over-priced and made the W in DC look like a bargain. $30 for pad thai? Really?
February 14, 2014
Rated 4 out of 5 by Visitor011 Good experience overall
Staff was very friendly and helpful with minor billing issues encountered during my stay this past weekend. Breakfast in the restaurant was fantastic as well.
I was disappointed in the fact that I could not open the window shade that covered the entire window in my room because it was broken (top was out of the track) and that even though the website states that valet is complimentary for guests that the sign at the entrance states it's $10/day.
September 24, 2012
Rated 4 out of 5 by TeddyB23 Westin Reston is an excellent option near Dulles
The rooms we stayed in were very nice and exceeded expectations. They were quiet and the beds were comfortable. We stayed overnight when we were on a long layover through Dulles. The hotel is not close to a walkable part of Reston but this was not important for us. If we fly through Dulles again we will stay at the Westin Reston again.
April 27, 2014
Rated 2 out of 5 by Theresa Could do and look better
For the price, the room could have looked much better. The housekeeping was insufficient, they only make the beds and replace the bathroom accessories. I stayed in a suite, not much better than a regular room. If I had known the difference I would have chosen a regular room. Breakfast was HORRIBLE both days I ate there. So, I did give it a second chance, same result. Orders where never correct, the first time ordered.
January 23, 2013
Rated 4 out of 5 by brandibq This hotel is quaint and classy
I enjoyed this hotel very much - especially the Vinifera dining option - however, it is pricy, it doesn't have a spa, they charge for internet, and do not offer any complimentary fare - no social, no happy hour, no continental breakfast. For the price, I think there should be a breakfast option other than a $17 yogurt from room service. Otherwise, it smells AMAZING, is very pretty and is close to Reston Towne Center.
May 24, 2013
Rated 5 out of 5 by ChristmasGuest A Christmas Treat!
Exceptional hotel - beautiul lobby, exceptionally appointed room, customer service at its VERY best (the entire staff we encountered aimed to please and go that extra mile or two or three (!) - especially the evening front desk staff), wonderful breakfast at Vinifera. Staying on Christmas, we felt like we had the whole place to ourselves! We were truly Restin' at the Reston Westin! Thank you for your hospitality!
December 27, 2012
Rated 5 out of 5 by Ladeetee The Westin Reston Heights Hotel Were all your needs are met
On my recent visit to Reston, VA for my residency at the Univ. of Phoenix all my needs were met at the Westin Reston Heights Hotel. It started with a shuttle from the airport to a shuttle to and from school. This was perfect for me because it cut down on my stress level and no worries about transportation or renting a vehicle. I would recommend it to any student attending their residency in Reston, VA. T.Williams
September 14, 2012
Rated 2 out of 5 by Jay777 Not like ther Westin Hotels I have stayed at
Light bulbs were out of order in the bathroom, The shower faucet handle broke and the water was running for 2 hours before it was replaced. The draing was clogged in the bath tub, and to top it off, by safe would not open with the correct code. The hotel engineers could not reprogram the safe. The ended up cutting the safer to get my valuables out. Stayed in numberous SPG hotels and this was my worst experience.
May 20, 2013
Rated 5 out of 5 by JJAM At the Ready
As a frequent guest of The Westin, Reston, VA, I have come to appreciate the special care and attentiveness amongst the Staff. During my last several check-ins, the Staff welcomed me by name and promptly checked me in. This is most welcomed and appreciated. Further, since I typically check out before my Partner, the Staff goes out of their way to phone the room to make certain my Partner is readied for work!
May 9, 2013
Rated 5 out of 5 by ss95 Thank you Westin
I was extremely with the Rooms Division Manager, Taylor Hughes. He really came through for us. He was kind, courteous and professional and went out of his way to accommodate our needs. I highly recommend staying at this hotel.
May 16, 2014
Rated 2 out of 5 by karen14 Room cleanliness unsatisfactory
I travel to Reston every two months for work and occasionally I bring co workers with me as well. I have been staying at another hotel because I love all the services available but I did not like the comfort of the beds. I decided to change to the Westin because of the beds. Even though the hotel doesnt haven't the level of service I am used to, the staff makes up for it. The last two or three times I have stayed at the hotel however, my room looked clean but did not smell clean. This last time was the worst and it is enough to make me not want to come back, which is coming up soon. The room, like last time, had a distinct body odor and it lingers the entire week I am there which tells me something hasnt been cleaned. I found hair on a towel in the bathroom and pieces of plastic on the floor. I don't usually fill out these reviews but I felt as a manager I would want to hear about this customer experience especially since I am a repeat customer.
April 14, 2014
Rated 5 out of 5 by Angel5 Best hotel EVER!!
The Weston in Reston, VA is an exceptional hotel. The room was amazing, the staff was extremely courteous, helpful and friendly and the food was amazing. The Hotel Manager worked hard to make sure we had a room that I could navigate since I am physically handicapped for now due to Achilles surgery. We would stay there again and look forward to another trip to Virginia just to stay at the hotel.
November 27, 2012
Rated 1 out of 5 by Carrie207 Easy Stay
The hotel was extremely convenient to the activities of Reston, dulles Airport and an amazing easy drive at 6:45 AM to downtown DC. Easy in and out access and convenient easy to drive in garage. The suite was spacious, including the bathroom with separate tub and shower and the room and particularly the bed had a clean, fresh scent. I was surprised that my room, facing the highway, was quiet.
July 24, 2013
Rated 4 out of 5 by BPC4 Nice stay
The facility was nice and room was nice it just didn't have the feel of a five star hotel. There were no robes for going to the pool. Was suppose to get a free breakfast with the room that never was very clear on how to get, wasn't worth the hassle. The food was alright. We had room service and the "pad Thai" was not pad Thai which would have been alright if it was really good but was not.
September 18, 2013
Rated 5 out of 5 by Carrie04 This hotel has an excellent staff.
I was so impressed with the staff of this hotel. Starting with the phone conversation to make reservations, to the check in process, and all interactions with housekeeping and front desk staff members—this is a staff focused on extending excellent customer service!!! Beautiful hotel!! I highly recommend it to everyone.
April 7, 2014
Rated 5 out of 5 by Catley Great hotel
The staff was extremely nice and accommodating, and the rooms very comfortable and clean. There was only 1 evening staff member who was not very helpful in assisting me in getting to the Vienna metro stop to pick up my daughter. I ended up at the wrong stop, also located in Vienna but not the final stop on the orange line. Restaurant food excellent. Loved the free covered parking.
February 8, 2013
Rated 5 out of 5 by Blain Thanks for Making my Stay after a Desasterous Day of Trying to Deal with United Enjoyable
I had been trying to connect to a long distance overseas flght with United the other day, but a series of issue forced my United Express connection to be to late for the flight. When United offered a room at 1 AM I was happy, but from the time your driver picked me up at the airport through my entire day the next day, your staff was exceptional ... THANKS
April 20, 2013
Rated 4 out of 5 by SPG2012South Great Location
Hotel is located less than 5 minutes from the Reston Town Center. Dulles International Airport is approx 15 miles away and an easy drive. Only concern was that I noticed a teenager sitting at the bar on three consecutive evenings. Management requested he sit at a table on the first occasion but did not seemed concerned thereafter. VA law prohibts such.
November 27, 2012
Rated 3 out of 5 by streetcar Beautiful brand new hotel...service so so
Beautiful hotel but I felt more like an inconvienent visitor more than a welcomed guest. I haven't heard the word "no" so much in any stay I've had at a starwood in a while. Being Gold didn't seem to help either. Facilities are beautiful and it is immaculate. Staff weren't mean or anything, they just seemed to be bothered that I was there.
May 26, 2012
Rated 5 out of 5 by Casoria Another Excellent Experience
This is the second time in as many weeks we stayed at the Westin. The staff was extremely nice and the facilities fantastic. The Jr. Suite was comfortable and well met our needs. The Vinifera restaurant is one of the best in the area. Definitely worth going to Vinifera even if you aren't staying at the notel. Overall - Excellent +++++
February 13, 2013
Rated 5 out of 5 by jdt1177 FROM NOW ON
my wife and I enjoyed last weekend in your fine hotel..we have been looking for a place for regular stays,as we have family in the area..we are both interested in value ,comfort,and,location.westinreston scored high in all areas...and staff could not have been nicer...from now on.....we're staying with you.thanks for 3 nice nights.
August 26, 2013
Rated 1 out of 5 by Christopher87 Worst Westin Ever
Can it get any worse..? Flippant staff. Still no coffee in the morning even after 7am. Rooms aren't clean. Room service food left in the room despite complaints sheets not changed.
April 22, 2014
Rated 4 out of 5 by MSMY Good Stay in Reston
This hotel was a great place to stay in Reston and the best part close to my job locations. Staff provided the wrong valet ticket to my car and I feel they need to be more attentive especially since I am paying for them to park my vehicle however due to not that many customers it was easy to correct. Overall stay was good.
December 17, 2012
Rated 5 out of 5 by digum2 What an EXCELLENT experience
There wasn't a single negative or disappointing issue here. The room was very comfortably appointed. The restaurant, on site, was exceptional. The desk staff was kind and informative. If you are looking to get value through quality, this location is your destination.
March 14, 2014
Rated 5 out of 5 by Coco5 We love the Customer Service!
My husband and I love visiting this Westin for our mini vacations. Kieran S., the assistant Manager, is always so pleasant and professional. We've been coming for over 4 years and wouldn't go anywhere else! Thanks Westin for providing a home away from home.
March 19, 2014