Rated 4 out of 5 by Sean67 In room service
Tv was not working no picture had to make several call before tech came ,temp was all the way up but air was still cold
May 9, 2013
Rated 3 out of 5 by GrayB1 This hotel has great facilities.
The hotel has great facilities, but was somewhat disappointed during this stay with the level of service provided in comparison to past years. Though I have stayed at the hotel in previous years, I was surprised that I was not welcomed back as a SPG member or offered assistance with luggage. However, complimentary water was provided in- room as a SPG member and that was greatly appreciated. Stayed in a suite with my spouse, but only one robe provided (had to request an additional one). Champagne provided with package, but non-chilled bottle and glasses were delivered to the room w/out being set up by staff person for chilling. In fairness, the restaurant manager was helpful in responding to questions about the dinner menu ( though somewhat surprised with the cost of coffee at breakfast the next morning which was included with my package). Though these are relatively small service issues, I was pleased that the hotel manager was very interested in hearing them upon departure. Again I've stayed at this hotel on several occasions and really enjoy all it has to offer - great rooms, location and restaurant. Perhaps service was a bit lax due to the approaching holiday.
January 15, 2013
Rated 5 out of 5 by Brian Home away from Home
Thehotel staff is always pleasant and awesome! I stay at the hotel on a regular basis and have never been dissapointed.
February 21, 2013
Rated 5 out of 5 by Taylor91011 An excellent stay
I was very pleased with the property and staff. Alexis at the front desk was very flexible and made us feel at home.
April 14, 2013
Rated 4 out of 5 by Tom62 Clean and Pleasant
This is always a great property, which is why I was surprised to have problems with the TV and alarm clock.
April 5, 2013
Rated 5 out of 5 by Bucky1990 Best hotel in Reston
The staff is courteous and accommodating. The hotel is always clean and the restaurant/bar is very good.
November 18, 2012
Rated 5 out of 5 by Tanker69 Business Stay
This hotel has an amazing front desk staff and bar staff as well. Every aspect of my stay was excellent.
November 25, 2012
Rated 3 out of 5 by 1277 Poor Service
Had a special valentine weekend package and the restruant totally ruined our holiday with poor service.
November 8, 2011
Rated 5 out of 5 by Ralph58 Very relaxing
I feel staff very responsive. Room service after hours limited, seemed to have run out of items.
October 15, 2013
Rated 5 out of 5 by Coug60 Coug60
Great hotels. Stayed at Westins many times...
January 12, 2014
Rated 5 out of 5 Best stay ever.....short of a resort.
Showed up for the 2 queen room I had reserved, they upgraded me to full suite with separated bedroom.
March 17, 2013
Rated 4 out of 5 by spv123 Nice and conveniently located hotel
Nice hotel, large and clean rooms with nice bathroom. Shuttle service to Dulles Airport a big plus
February 19, 2013
Rated 2 out of 5 by Gm156 Housekeeping didn't clean our room
Very disappointed. Will not stay in this hotel again. Hotel is not worth 10000 points a night.
July 7, 2013
Rated 5 out of 5 by BlackDahlia Always exceeds my expectations
This property is my default location as my expectations are consistently meet, often exceeded.
December 17, 2012
Rated 2 out of 5 by k1953 Don't count on the shuttle
The hotel staff were very disorganized. It was difficult to count on timely transportation.
June 15, 2013
Rated 5 out of 5 by Traveller20 Awesome staff
The staff at this hotel was the BEST...and I travel all the time.
December 6, 2013
Rated 5 out of 5 by MP23 very nice :)
really helpful staff. nice amenities. would definitely recommend to others and come back
July 25, 2012
Rated 5 out of 5 by PSquams Great accomodations
Love the rooms and features. Nice to have complimentery bottle of water after travel.
July 17, 2013
Rated 5 out of 5 by RachelM57 Recent Visit
As always the staff is very pleasant and accommodating.
December 9, 2013
Rated 5 out of 5 by Wxman Incredible stay
Best hotel. Most restful stay ever. Front desk staff are welcoming and personal.
August 3, 2013
Rated 5 out of 5 by BabyJohn Staff Awesome!
I will never stay at another hotel in the NOVA Market. The Team is wonderful!
April 16, 2013
Rated 4 out of 5 by lexus7831 Business stay0
Nice hotel. Great restaurant, very good food. Room service was also good.
August 16, 2013
Rated 5 out of 5 by bassman very nice stay
everything was great. Highly recommed this hotel & Vinafera bistro !!
September 26, 2012
Rated 4 out of 5 by Terms This hotel has a great feel to it
It has a great feel to it as soon as you walk in to the lobby.
August 12, 2013
Rated 5 out of 5 by Lenay77 Great hotel and nice staff
Everything from the reception to my departure was exceptional.
February 27, 2013
Rated 5 out of 5 by Paige2013 Beautiful hotel and comfy rooms
Always enjoy this hotel and sleep well in their cozy beds.
June 24, 2013
Rated 5 out of 5 by Jackie27 BEST mattresses
GReat sleep between the wonderful mattress and the quiet.
February 14, 2013
Rated 5 out of 5 by Sunshine2013 The Westin Hotel
Awesome hotel would love to return again!
July 1, 2013
Rated 5 out of 5 by Burton007 Good to stay!
Enjoy compare to others in this area...
October 15, 2012
Rated 5 out of 5 by Mike321 Great Stay
Great Stay as always. Amazing Service
January 27, 2013