Rated 3 out of 5 by 2011 Room Cleanliness Needs Improvement
I recently stayed a few days ago in the Jr Suite room with Full Size Wet Bar and Balcony facing the Toll Road. The door to balcony was very loud so there weren't much of an insulation but the thick drapery helped a bit. I had brought wine but there was no wine opener, I then called downstairs and the front desk clerk told me to look for it, since it should be located near the ice bucket but it wasn't. I then grabbed the 2 wine glasses and both were of different size and shapes, which is not a big deal but what was a bigger deal was the residue of lipstick wax on the rim of the glasses. I couldn't wait so I washed it with the provided bar soap which helped. ;( The remote control didn't seem to work correctly. You had to aim it in a certain way towards the tv to get the channels changed so the battery was probably drained in the remote. I've stayed here many times and loved it but my last stay wasn't to my liking. I will probably stay here again but I hope that next time, it will be better.
August 14, 2012
Rated 4 out of 5 by Nelly4 Restaurant
There seem to be a disconnect between the front desk and restaurant regarding the breakfast platinum benefit. Once the restaurant staff realized the breakfast was "comped", their interest in providing friendliness and good service went away. This is not typical of my stays at Westin facilities.
April 8, 2013
Rated 3 out of 5 by Geoffrey50 More business than pleasure
Reserved a room for valentine's weekend with wife and was somewhat disappointed with desk staffs service. The service provided by front staff is not what I expect when staying at a SPG property. The Dulles Westin is a far better property and service is leaps ahead of this Reston Westin.
February 16, 2014
Rated 3 out of 5 by HB12532147 Issues
My group had several issues during our stay. We had breakfast every day in the restaurant, and every day we had an issue. Serous attention needs to be paid to improving this.
Also, we had a water burst. While this is not controllable, the staff did nut do a great job of handling the situation.
March 30, 2013
Rated 5 out of 5 by YouWillNeverKnow Excellent!
I have stayed at this hotel numerous times for business and every stay has been excellent. The service is top notch and the facilities are terrific!!!
June 15, 2014
Rated 4 out of 5 by CKK1 Very nice hotel
Overall this hotel is extremely nice. Rooms are upscale and very accomidating for a regular business traveler. Food and wine selection in restaurant is great. Room service at recent stay was terrible. Bones in my chicken ceasar salad. Not the same quaility food as available in the restaurant.
August 6, 2012
Rated 5 out of 5 by ss95 Thank you Westin
I was extremely with the Rooms Division Manager, Taylor Hughes. He really came through for us. He was kind, courteous and professional and went out of his way to accommodate our needs. I highly recommend staying at this hotel.
May 16, 2014
Rated 5 out of 5 by digum2 What an EXCELLENT experience
There wasn't a single negative or disappointing issue here. The room was very comfortably appointed. The restaurant, on site, was exceptional. The desk staff was kind and informative. If you are looking to get value through quality, this location is your destination.
March 14, 2014
Rated 4 out of 5 by review864 Westin Reston
Gym is undergoing renovation - hope it will be great ! Housekeeping refuses to stop slamming the doors when an easy solution could be had with a towel stopping the doors closing cant talk now from slamming. New showers are disappointing as the old ones were hot and forceful.
January 31, 2014
Rated 5 out of 5 by PinkDiva82 Spoiled away from home
The staff is Fabulous.....
June 30, 2014
Rated 2 out of 5 by NoMoreWestins Poor, poor service
A stay characterized, time and time again, by sub standard service from virtually every member of staff we encountered from the front desk manager to house keeping to room "service" and desk staff. Room not cleaned until 8pm after repeated requests was the last straw. STAY AWAY.
July 21, 2013
Rated 5 out of 5 by FreeSpirit88 A hotel that you would look forward to going back.
The staff is friendly and efficient. The decor is smart and pleasant, and welcoming. The rooms are definitely comfortable, especially the bed. Big flat screen HD TV a plus. The complimentary Starbucks Coffee in the room, in the morning, makes the working day goes a lot better.
August 27, 2013
Rated 4 out of 5 by Dzare Great staff!
During my recent stay the Dulles area had a very bis snow storm. Although the airport shuttle was reduced to hourly service, I greatly appreciate the fact the manager was able to keep the shuttle running. In fact I believe he even drove the first shuttle. Thanks!
March 4, 2014
Rated 5 out of 5 by Jan70 Excellent
This is the first time I have ever stayed at the Westin Reston Heights. It was wonderful. I received a king size bed. The décor of the room was beautiful. I enjoyed the speciousness. There was an issue with the hot water but was resolved. I would definitely stay here again.
April 1, 2013
Rated 5 out of 5 by Coco5 We love the Customer Service!
My husband and I love visiting this Westin for our mini vacations. Kieran S., the assistant Manager, is always so pleasant and professional. We've been coming for over 4 years and wouldn't go anywhere else! Thanks Westin for providing a home away from home.
March 19, 2014
Rated 5 out of 5 by Rich121 Efficient Stay
I attended the ACR Learning Center in Reston ,VA. My stay at the hotel was easy, calming, and efficient. The registration process was quick and prompt. The help from the shuttle services to Tyson's Corner Mall was great. Great transportation to the ACR Learning Center.
November 17, 2013
Rated 3 out of 5 by Washingtonian40 Nice..... but no club level!
I was slightly disappointed they had no club level/ lounge. The attendant stated certain floors were "SPG levels" and therefore, contained more amenities. The mini fridge, perhaps? Mistakenly, I was charged twice for the room. Other than that..... the hotel was nice!
November 8, 2012
Rated 5 out of 5 by Estevao2013 Great value!!
Hotel was close enough to Downtown DC and the value was great! Restaurant in the hotel was good but very pricey. Room service was good but pricey as well. Staff was really great. However, not enought towels left in the room and the indoor pool was not warm enough.
January 2, 2014
Rated 2 out of 5 by Larryb Disappointed guest
Reserved room for 4, only two towels
Mildew in bathtub
Tack in carpet at bathroom entrance
Was cold in room-turned heater on, stinked very bad.
Air conditioner worked at 2 temps--cold or off.
Everyone I talked to could not find the hotel entrance, including me.
September 23, 2012
Rated 5 out of 5 by dwayne123 Fantastic, Highly Recommended
We opted for a balcony suite for a weekend getaway. It blew us away. This suite rivaled some of the nicest places that I've stayed. Even the chairs on the balcony were very comfortable. The restaurant is great, staff was great, overall comfort was amazing.
September 26, 2012
Rated 5 out of 5 by Chookie The Hotel had wonderful charm.
We where 3 nights to attend a wedding, not only was it comfortable but the staff was friendly and efficient. The shuttle ws a great way for those who flew to get around. The restaurant was very good about pleasing you with meal choices. I will return.
October 14, 2013
Rated 5 out of 5 by TravisB Great Staff!
The staff at this Westin are very accommodating and take great care to personalize my service. I always get the room I prefer, and the bartender knows my favorite drink!
The front desk staff always go the extra mile, especially Alexis M!
February 19, 2014
Rated 5 out of 5 by Deb55 This hotel has excellent features.
The room was comfortable and elegant. The complimentary shuttle was a lifesaver for someone who did not have a car and did not want to navigate traffic. The hotel provided so many complimentary services that there is not room to describe them all.
July 5, 2013
Rated 5 out of 5 by jpm0703 Will keep returning
Last weekend (Nov 28 to Dec 1) was our second time at this Westin. Both stays were overall wonderful - the quick & efficient check-in, the comfort & cleanliness of our room, excellent breakfasts at Vinafera, and the quick & efficient check-out.
December 3, 2013
Rated 5 out of 5 by GBUSA Great CX
The front desk staff (Michael in particular) and the the rest of the customer facing team know what customer service is all about - which leads to a great Customer Experience.
They make you feel like you're a true friend they care about!
July 1, 2013
Rated 3 out of 5 by Flav Is Westin going down hill?
My experience during this visit:
(1) Was put in a room directly opposite the elevator entrance, despite my profile which states not near the elevators.
(2) No glasses in the rooms, only plastic cups wrapped in more plastic.
(3) No amenity or shoe-cleaning kits in the rooms.
(4) Tried to order room service - there was no hard-copy menu, and Menu function on the tv remote reported it was "Unavailable" (I tried several times). Ended up not ordering anything.
(5) No breakfast buffet - you have to walk over to the Sheraton (which is very close) - and their buffet is very ordinary.
(6) Felt like a swim to cool down after an early morning run, but pool is only open late afternoon on weekdays, and all day on weekends.
(7) Parking is a bit random. Although it's free, you might need to walk a couple hundred yards if you arrive late in the day.
On the positive side:
(1) Running equipment in the gym is good - there are four or five running machines all in good working order.
(2) Shower was nice and hot.
(3) Air con doesn't blow on you while you are sleeping.
August 19, 2012
Rated 5 out of 5 by TexasRad Excellent!
This is my second time to stay at the Westin Reston Heights, and as before my stay was exceptional. The staff is very friendly and professional, the hotel is beautiful and clean, and the rooms are very comfortable and nicely appointed.
June 10, 2013
Rated 5 out of 5 by Krista909 Best In Class Experience
I stayed at the Westin Reston for business. My team was there for 5 days. The on-site restaurant and staff were fantastic - made us feel like regulars. We hope we will have a chance to stay there again and would recommend it to others!
January 19, 2013
Rated 5 out of 5 by Gees Awesome
Excellent, Convenient, friendly staff
June 15, 2014
Rated 5 out of 5 by Amee70 Manager
I love the spacious Rooms
June 16, 2014