Rated 5 out of 5 by Krista909 Best In Class Experience
I stayed at the Westin Reston for business. My team was there for 5 days. The on-site restaurant and staff were fantastic - made us feel like regulars. We hope we will have a chance to stay there again and would recommend it to others!
January 19, 2013
Rated 3 out of 5 by GrayB1 This hotel has great facilities.
The hotel has great facilities, but was somewhat disappointed during this stay with the level of service provided in comparison to past years. Though I have stayed at the hotel in previous years, I was surprised that I was not welcomed back as a SPG member or offered assistance with luggage. However, complimentary water was provided in- room as a SPG member and that was greatly appreciated. Stayed in a suite with my spouse, but only one robe provided (had to request an additional one). Champagne provided with package, but non-chilled bottle and glasses were delivered to the room w/out being set up by staff person for chilling. In fairness, the restaurant manager was helpful in responding to questions about the dinner menu ( though somewhat surprised with the cost of coffee at breakfast the next morning which was included with my package). Though these are relatively small service issues, I was pleased that the hotel manager was very interested in hearing them upon departure. Again I've stayed at this hotel on several occasions and really enjoy all it has to offer - great rooms, location and restaurant. Perhaps service was a bit lax due to the approaching holiday.
January 15, 2013
Rated 5 out of 5 by aksldf7 Love this place
This is one of my favorite hotels. Everything is top quality. Decor is elegant. Very clean, very quiet. I've stayed here 3 times.
January 14, 2013
Rated 5 out of 5 by Flbound Outstanding staff
Ravi and Jeffrey are exceptional wait staff, both provided my wife and I with a very enjoyable stay for her birthday celebration.
January 14, 2013
Rated 5 out of 5 by TDLM72 Always a pleasure
The hotel is what one has come to expect from a Westin property. Staff is always friendly and professional and I look forward to the next visit. Thank you
January 11, 2013
Rated 3 out of 5 by novatraveler Going downhill
Here's a list of things that weren't quite right:
* room was not cleaned one day - yet the desk tried to tell me it was so I ended up with a mess of towels, no coffee, etc the 2nd day
* Bulbs burned out in room; clock radio not working; lampshade had huge cracks in it
* No hot water in bathroom faucet
* Check-in person had an attitude; others at front desk ended up being very helpful
* I stay at this hotel ~ 2X / month and this was the least satisfying stay yet
January 4, 2013
Rated 5 out of 5 by TonyM20744 Nice and luxurious
I spent New Year's Eve here and it was extremely nice. The room was spacious and the staff was very helpful. I love the WESTIN!! Will be back again!!!
January 3, 2013
Rated 5 out of 5 by HW0424 Westin at Reston
We had a wonderful time staying at this beautifully designed hotel. The room is clean and spacious with the amazing "heavenly beds". Will definitely stay at another Westin again.
January 2, 2013
Rated 5 out of 5 by ChristmasGuest A Christmas Treat!
Exceptional hotel - beautiul lobby, exceptionally appointed room, customer service at its VERY best (the entire staff we encountered aimed to please and go that extra mile or two or three (!) - especially the evening front desk staff), wonderful breakfast at Vinifera. Staying on Christmas, we felt like we had the whole place to ourselves! We were truly Restin' at the Reston Westin! Thank you for your hospitality!
December 27, 2012
Rated 5 out of 5 by BlackDahlia Always exceeds my expectations
This property is my default location as my expectations are consistently meet, often exceeded.
December 17, 2012
Rated 4 out of 5 by MSMY Good Stay in Reston
This hotel was a great place to stay in Reston and the best part close to my job locations. Staff provided the wrong valet ticket to my car and I feel they need to be more attentive especially since I am paying for them to park my vehicle however due to not that many customers it was easy to correct. Overall stay was good.
December 17, 2012
Rated 5 out of 5 by Mnichols661 The Front End Staff was great
Mr. Sheppard and Ms. Alexis was so professional with how they help me and my wife with all questions we asked and meet all my needs. I would send all my customer to this Westin hotel because of the great service.
December 11, 2012
Rated 4 out of 5 by SPG2012South Great Location
Hotel is located less than 5 minutes from the Reston Town Center. Dulles International Airport is approx 15 miles away and an easy drive. Only concern was that I noticed a teenager sitting at the bar on three consecutive evenings. Management requested he sit at a table on the first occasion but did not seemed concerned thereafter. VA law prohibts such.
November 27, 2012
Rated 5 out of 5 by Angel5 Best hotel EVER!!
The Weston in Reston, VA is an exceptional hotel. The room was amazing, the staff was extremely courteous, helpful and friendly and the food was amazing. The Hotel Manager worked hard to make sure we had a room that I could navigate since I am physically handicapped for now due to Achilles surgery. We would stay there again and look forward to another trip to Virginia just to stay at the hotel.
November 27, 2012
Rated 5 out of 5 by Tanker69 Business Stay
This hotel has an amazing front desk staff and bar staff as well. Every aspect of my stay was excellent.
November 25, 2012
Rated 4 out of 5 by VJNewyork Additional Lighting Needed in Room, Excellent Restaurant
The room I was staying in was extremely dimly lit. The bulbs have been changed to CFL which is great for energy consumption but did not provide adequate light especially if you are trying to get some late night presentations done. Otherwise, room quality was above average. The real gem of this hotel is its restaurant. Skip the room service and go down and experience culinary delight - from the hummus dips and pita to the fresh entrees paired with great wine selection, absolutely superb!
November 19, 2012
Rated 5 out of 5 by Bucky1990 Best hotel in Reston
The staff is courteous and accommodating. The hotel is always clean and the restaurant/bar is very good.
November 18, 2012
Rated 3 out of 5 by Washingtonian40 Nice..... but no club level!
I was slightly disappointed they had no club level/ lounge. The attendant stated certain floors were "SPG levels" and therefore, contained more amenities. The mini fridge, perhaps? Mistakenly, I was charged twice for the room. Other than that..... the hotel was nice!
November 8, 2012
Rated 3 out of 5 by Marypw Disappointed
I expected a better supply and variety of Toileteies, mouth wash, cotton swaps, I had to ask for lotion and toilet tissue. The bed was just average and the linens so so.
October 30, 2012
Rated 5 out of 5 by TravelingMan This has become my home away from home...
Between regular upgrades to a suite, great meals at the Bistro and a very helpful staff, I really enjoy staying here. Close to my office and Reston Town Center with even more restaurant and other options.
October 29, 2012
Rated 5 out of 5 by Burton007 Good to stay!
Enjoy compare to others in this area...
October 15, 2012
Rated 5 out of 5 by er546591 great stay
great service and restaurant
October 4, 2012
Rated 5 out of 5 by bassman very nice stay
everything was great. Highly recommed this hotel & Vinafera bistro !!
September 26, 2012
Rated 5 out of 5 by dwayne123 Fantastic, Highly Recommended
We opted for a balcony suite for a weekend getaway. It blew us away. This suite rivaled some of the nicest places that I've stayed. Even the chairs on the balcony were very comfortable. The restaurant is great, staff was great, overall comfort was amazing.
September 26, 2012
Rated 4 out of 5 by Visitor011 Good experience overall
Staff was very friendly and helpful with minor billing issues encountered during my stay this past weekend. Breakfast in the restaurant was fantastic as well.
I was disappointed in the fact that I could not open the window shade that covered the entire window in my room because it was broken (top was out of the track) and that even though the website states that valet is complimentary for guests that the sign at the entrance states it's $10/day.
September 24, 2012
Rated 2 out of 5 by Larryb Disappointed guest
Reserved room for 4, only two towels
Mildew in bathtub
Tack in carpet at bathroom entrance
Was cold in room-turned heater on, stinked very bad.
Air conditioner worked at 2 temps--cold or off.
Everyone I talked to could not find the hotel entrance, including me.
September 23, 2012
Rated 5 out of 5 by ianb The best place to stay near Dulles
I have been staying at this hotel regularly for over 2 years. The staff are always helpful and friendly. On this latest visit they made a room available really early due to my arrival from Bangkok and put me in a ( upgrade) Westin Workout room. After 18 hours on a flight it was a real treat!
When you enter the hotel it feels and smells welcoming. Everything works in the rooms and of course, it has the great Westin bed.
The hotel restaurant Vinifera, is one of my favourite hotel restaurants anywhere. Excellent menu and superb wine pairings.
I have no hesitation in recommending this hotel.
September 17, 2012
Rated 5 out of 5 by Ladeetee The Westin Reston Heights Hotel Were all your needs are met
On my recent visit to Reston, VA for my residency at the Univ. of Phoenix all my needs were met at the Westin Reston Heights Hotel. It started with a shuttle from the airport to a shuttle to and from school. This was perfect for me because it cut down on my stress level and no worries about transportation or renting a vehicle. I would recommend it to any student attending their residency in Reston, VA. T.Williams
September 14, 2012
Rated 5 out of 5 by CraigB Great hotel
Everything met or exceeded our expectations for a high-quality Westin hotel. Excellent staff, very helpful and polite. Marc at the front desk was exceptionally helpful, polite, and professional.
September 5, 2012
Rated 5 out of 5 by AB40 Perfect resting place after long flight
After a long troublesome overseas flight, the Westin Reston Heights proved to be a great place to recharge. Check-In was fast and correct, the room was in great condition, and everything needed was available immediately. Free shuttle to Town Center and Free shuttle to Dulles International. Thank you.
September 1, 2012