Rated 5 out of 5 by Amber22 Best hotel experience yet
This hotel was seriously amazing. Your staff remembered it was our anniversary and congratulated us at check in. Tracey at the reception desk was exceptional! She accommodated above and beyond our expectations for our room request. She also thoroughly answered any question we had. Super welcoming and super helpful. Aside from the wonderful room we stayed in, Tracey made us want to come back to stay at this hotel again in the future. So, thank you for the wonderful stay!! By far, the best experience we've had yet!
June 21, 2015
Rated 5 out of 5 by Violine1000 very nice!
I stayed their for a short business. The beds are perfect, Everything was working and nothing was broken. The complete room was very clean and I enjoyed my stay a lot. Last but not least the team was very helpful and extremely friendly. Thanks for a great stay!
May 6, 2015
Rated 2 out of 5 by ARDO WAS NOT HAPPY
ROOM TO FAR FROM ELEVATOR. WATRESSES WERE RUDE. PRICES WERE TOO HIGH.
April 27, 2015
Rated 2 out of 5 by Rushmore01 This Westin hotel is grimy and dirty
I upgraded to a suite however, the suite was dusty and there were carpet stains in the bedroom and in the living room. My bed sheets has stains as well. I won't complain if they were small stains but they were big. As if somebody vomited or spilled a glass of wine. The ceiling of my bedroom and bathroom has moisture marks on them as well. Overall, very poor.
The staff is also not helpful.
April 17, 2015
Rated 4 out of 5 by bv317 Great rooms
The rooms were clean, spacious, and comfy. The only disadvantage was the fact that you could hear everything outside of your room.
April 15, 2015
Rated 5 out of 5 by RPM03 Excellent place to stay!
For the price, this is one of the best places to stay in Itasca! It's only about a 10 minute drive from the mall and IKEA. This was our second time staying at the Westin. The room was extremely clean and the view was pretty impressive for not being in downtown Chicago! The lobby is nicely decorated and very open! We didn't get a chance to visit the bar, but it's very modern looking and seemed to be a popular spot for guests! Overall a nice, quiet place to stay if you're traveling for business or pleasure. Very easy to get to and the traffic around the hotel is not bad at all. We will be coming back here regularly! I imagine this would be a nice place for a business conference as well. Highly recommended!
April 14, 2015
Rated 5 out of 5 by freddie19 This hotel is quiet and have great beds for a relaxing evening.
This hotel was an excellent place to stay for a quiet weekend. the staff was very nice and their service was excellent. the beds were just wonderful and the room very clean.
February 16, 2015
Rated 5 out of 5 by DerekStar Enjoyed My Stay
This was my first time using SPG rewards. I was extremely satisfied with the customer service, large sized rooms, and cleanliness of the hotel. The fitness room was complete with everything you need and I did not swim this time although it looked inviting. The bar staff was excellent although the only thing about this trip that I did not enjoy was the pizza I would never order it again. All in all I thoroughly enjoyed my stay and will be returning soon.
February 9, 2015
Rated 5 out of 5 by Patrick0078 Our Event and Stay.
We had an event at the Hotel this weekend. All I can say is A+'s. The Staff, Service, the Food and Hotel was Awesome! Our rooms that night were perfect!
February 9, 2015
Rated 2 out of 5 by AnotherAdam Toenails on the floor, meh service
The desk staff was friendly, but did not recognize Crossover Rewards for Delta Diamond/Platinum members (denied that such a thing existed, even when I showed her the SPG webpage about it on my phone). She was friendly and comped the internet access anyway, though I had to go through having it charged and removed, which was a pain.
It didn't matter, because the wifi didn't work in the room anyway- too weak, and couldn't connect or dropped after a couple minutes. When I asked at the desk whether there was somewhere quiet like a business center with wifi for making a Skype call, she said I should be able to get on the lobby. I asked again about a business center and she reiterated that the wifi should work in the lobby. Concierge finally came by and directed me to the business center, which is all I wanted/needed.
There were quite a few toenails in the carpeting in the room and the usual few long hairs in the bathroom, but the room was otherwise fairly clean to outward appearances.
January 2, 2015
Rated 5 out of 5 by Rob7676 Birthday Getaway...
My daughter's 12th birthday was this week, and she loves coming to the Woodfield Mall area and loves the Westin. She asked if we could get a high floor room, and you came through with a great suite with a view...she absolutely loved it! You also wished her happy birthday at check in which she was amazed at, and brought up extra blankets and sheets for us in minutes...little touches like that is why we will keep coming back to this Westin...you make us feel like family. Thank you...we really appreciate it.
November 28, 2014
Rated 5 out of 5 by Deni123 Enjoyed our stay
The bed was really comfortable and the pool was nice. There was not a noise problem and Shula's was excellent!
November 17, 2014
Rated 1 out of 5 by Tony1221 Worst Check In Experience Ever
I am not a business traveler, but I have been very loyal to Starwood Hotels. However, I just had my worst check in experience ever with SPG at Westin Chicago Northwest.
When I usually checked in at other SPG facilities, I feel being appreciated and welcomed regardless of how I am paying for my stay. Unfortunately at this one, all I feel is that I should be sorry for using cash + points.
The front desk staff was very rude. He failed to recognize my gold status, and he simply told me the room I reserved by using Cash + Points is not available. Also he claimed because I am using Cash + Points, the room is NOT guaranteed. I stayed a dozen times a year with SPG and it's really the first time I ever heard this statement.
I politely asked him if I can get an upgrade, because the room type I reserved is not available. He refused with his rude altitude again. He was totally arguing with me, and made me really upset. If he would say something nice and apologize, I might have just taken what he is giving me. But instead, he was showing the altitude as "take it or not, this is what you get".
One positive thing in the end is I insisted to talk to his manager, and the manager was helpful enough to give me a better room, although the room is a little old and below Westin standard.
November 17, 2014
Rated 2 out of 5 by Kooky not a 4 star
The room carpet was dirty and had stains, no parking because there was 2 weddings and the staff in shula`s were not thankful for any kind of tip, very cold not happy employee`s . Being a Westin I expected more.
October 20, 2014
Rated 5 out of 5 by alaqua always traveling
Very comfortable room in a location near everything. Fantastic food at Shula's too.
October 14, 2014
Rated 3 out of 5 by nt16 This hotel has many amenities but an older facility
This hotel has many amenities one looks for while traveling but it is an older hotel. The carpets, walls, and bathrooms need an upgrade in comparison to other Westin properties we have stayed at. It was quite busy during our stay and was loud. There was a wedding lunch right in the lobby in which the noise can be heard throughout the entire property due to the atrium set-up.
October 13, 2014
Rated 5 out of 5 by DK74 Mr. Kane
One thought: I'm handicapped somewhat and using the pool was diminished only by the lack of a mens' room simply and close by for guests. Perhaps a limited health club membership for use of the restroom?
October 11, 2014
Rated 4 out of 5 by Dave956 Great room but noisy at night
The room was very comfortable, clean and modern. WiFi worked great. Restaurant in hotel was very good, with a diverse meal and wine selection. The bar was situated in the center of the tower and the open space did not hold back the sounds of the bar. The room walls were not much of a barrier to the noises from the adjacent room either.
October 2, 2014
Rated 5 out of 5 by kaosheng Nice hotel
1. Located close to the highway but not loud during night time.
2. Frdly staff at front desk.
3. Room needs some renovations, wallpaper falling off
September 21, 2014
Rated 1 out of 5 by Grubepartyof2 Nothing great about this hotel
I sit here at 148am writing a review if this hotel instead of sleeping. Please keep in mind I'm from Ohio so To me it's 248. The noise from the bar area is so noisy! Bar last call is 1130, but I was down at the front desk at midnight and drinks were still being served. I had a stomach flu and just wanted rest (I threw up twice while standing in the lobby to speak to someone about the noise) I was told I could go to another Westin 20 mins South. I was worried about losing my points I cashed in for what was suppose to be a nice weekend get away got my husband and myself. I had originally booked for Friday and Saturday, but I added Thursday on for an extra day. What a huge mistake. The manager is totally useless, I didn't bother talking to him because another guest was ahead of me complaining, and he was rude and wouldn't even listen to the guy. This is not what I expect for a Westin!
September 19, 2014
Rated 2 out of 5 by thirsty22 Falls short of SPG/Westin standards
When we ck'd in around 4pm, the desk staff seemed disinterested that we were SPG Gold members. Not surprising, as most SPG properties we've stayed at except for our stay in St. Louis last May. The evening staff were not informed about SPG Gold gifts, called them amenities???
The pool was not part of the Westin, & facilities were not very well kept.
The morning staff were more informed and helpful. We enjoyed breakfast as expected with our Gold status.
In short...... SPG needs shoppers to visit and rate their properties as Under Cover Boss!
September 4, 2014
Rated 5 out of 5 by Safarite Excellent choice for a destination wedding.
Westin Chicago Northwest is a perfect location for a destination wedding.
September 2, 2014
Rated 4 out of 5 by SamiTRVP Nice Place
This hotel is beautiful and will exceed many expectations however I have had a few rude staff members and drinks at their are far pricier than need to be, but over all nice place.
August 28, 2014
Rated 5 out of 5 by Amy1975 Great Hotel
I stayed there recently for my company's annual sales conference. The hotel exceeded my expectations and I would be happy to stay there again.
August 19, 2014
Rated 4 out of 5 by BAmanda Execellent Customer Service
Yesenia at the front desk was very helpful. I asked only for a razor and she gave me one but with 2 travel size shaving creams for my legs! It's that little stuff.... All the staff in banquets were great too! Clearing plates right away, I never saw any trash from our events. They were always smiling.
August 18, 2014
Rated 5 out of 5 by Amy8 Sales Conference
Overall I thought that this hotel did a fantastic job. They were able to extend both an early check in as well as a late check out to me and my team which was greatly appreciated. The one issue I had was with the green program. The front desk agent that checked all of us in with the exception of one person did not mention this program. We found out about it because we happened to overhear the other agent who checked in one of our team. All of us put on our do not disturb sign so we would not have our rooms cleaned and get new towels. When I called after I received my folio via e-mail I was told about the special sign and told that unless you had that sign you did not qualify for the program. If we had known about the sign we all certainly would have used them rather than the do not disturb sign. It was a little disappointing to find out that we were unable to qualify or that once we checked out that there was not anything that could be done. This issue aside, I had a fantastic stay. The hotel did a fabulous job hosting this conference. It's certainly not easy to host an entire hotel filled with hoteliers.
August 18, 2014
Rated 5 out of 5 by BubDC1220 PERFECT!
Great staff, comfortable rooms, delicious food.
August 18, 2014
Rated 3 out of 5 by Mulan59 Food and Beverage
I'm a catering manager and loved your presentations for each of our event,
The air-condition in my room was not satisfactory. It was hot.
The noise from the atrium was a bit loud, event after 11PM.
August 18, 2014
Rated 4 out of 5 by DLMS2014 Business trip to the Westin
Lovely hotel, staff is fantastic, always helpful and outgoing.
August 18, 2014
Rated 5 out of 5 by Anthony1324 Wonderful experience
All aspects of hotel were great! Room was comfortable, staff was on top of everything and the food was fantastic!
August 18, 2014