Rated 3 out of 5 by SPG508 Surprise Charges
This hotel is fine except for the mysterious $10.60 facility rate upon checkout. I asked what it was and they said it was for bottled water in room, use of pool and gym. The fee is fine but it should be advertised upon booking the reservation or just included in the rate. I don't like surprises.
August 10, 2014
Rated 3 out of 5 by Racer13 Facility Fee
The room was very comfortable and the hotel was quiet. It is conveniently located in the northwest suburban area of Chicago with easy access to major highways.
February 29, 2012
Rated 1 out of 5 by Grubepartyof2 Nothing great about this hotel
I sit here at 148am writing a review if this hotel instead of sleeping. Please keep in mind I'm from Ohio so To me it's 248. The noise from the bar area is so noisy! Bar last call is 1130, but I was down at the front desk at midnight and drinks were still being served. I had a stomach flu and just wanted rest (I threw up twice while standing in the lobby to speak to someone about the noise) I was told I could go to another Westin 20 mins South. I was worried about losing my points I cashed in for what was suppose to be a nice weekend get away got my husband and myself. I had originally booked for Friday and Saturday, but I added Thursday on for an extra day. What a huge mistake. The manager is totally useless, I didn't bother talking to him because another guest was ahead of me complaining, and he was rude and wouldn't even listen to the guy. This is not what I expect for a Westin!
September 19, 2014
Rated 5 out of 5 by kaosheng Nice hotel
1. Located close to the highway but not loud during night time.
2. Frdly staff at front desk.
3. Room needs some renovations, wallpaper falling off
September 21, 2014
Rated 3 out of 5 by distad Great hotel for NW business stays
This is a good hotel if you are doing business in the NW area of Chicago. Got an upgrade to a corner suite which was nice to have the space. The only downside was that there aren't a ton of places to walk/drive to grab a bite to eat. The upside to that is the bar was hopping. The other was that despite repeatedly telling staff of my late check out I was constantly interrupted by people knocking on my door and one case where the staff walked in while getting out of the shower - Surprise! - it was 6 times I was interrupted.
Staff is friendly and works hard to meet your needs.
September 26, 2013
Rated 4 out of 5 by BJL2004 Decent but no frills
Although this Westin is showing its age, it is still a fine, upscale hotel. While we enjoyed our stay, unfortunately the AC unit was unable to cool our room too well, and we were too hot under the Heavenly Bed. Also, we were staying here as part of our 10 Year Anniversary, and I told such to the front desk when checking in. They said they would do something special, but nothing happened (that I noticed anyway). It wasn’t a huge deal, but it would be nice if the staff follows-through when they indicate something special will be done.
August 5, 2014
Rated 3 out of 5 by Bimburg The Wedding
We were surprised to learn that the room did not have a refrigerator (the beverage cooler is not enought), nor was there a microwave. This is a suite. These should be standard items provided.
July 14, 2014
Rated 2 out of 5 by DB14000 internet service rip off
I'm not sure if its the Westin hotel chain or just this Westin... but I stay in hotels about 50 nights a yr and I have never seen a hotel charge for multiple log ins for internet service.. I have an Ipad and a laptop... I checked in prior to 3 pm and was charged for each my Ipad login in and my laptop at 9.95 each I then left the motel and came back at 6 pm... I was again charged twice for login...$40 dollars.. unbelievable...... for one night... I call the front dest and they said I as charged for the previous day because I checked in prior to 3 pm..
June 19, 2012
Rated 4 out of 5 by Brad1000000 Interesting hotel
First of all, there's no club lounge at this property, which is kind of weird given it's business-class orientation and location in a business park setting. That said, it's very nice for a business travelor or couple looking for a quality place to stay. I usually stay at another Westin south of here, but will strongly consider this property next time I'm nearby. Rates seem to fluctuate greatly; I understand sub $100 is the weekend norm and weekday rates climb to ~$200. Very much worth $100; not sure about $200 unless there are few options. The atrium is really cool, but request a high room to avoid the noise and appreciate the view...also get one near the elevator or you may walk a mile by the time you check out...though some of us could use the exercise!
November 18, 2013
Rated 2 out of 5 by thirsty22 Falls short of SPG/Westin standards
When we ck'd in around 4pm, the desk staff seemed disinterested that we were SPG Gold members. Not surprising, as most SPG properties we've stayed at except for our stay in St. Louis last May. The evening staff were not informed about SPG Gold gifts, called them amenities???
The pool was not part of the Westin, & facilities were not very well kept.
The morning staff were more informed and helpful. We enjoyed breakfast as expected with our Gold status.
In short...... SPG needs shoppers to visit and rate their properties as Under Cover Boss!
September 4, 2014
Rated 5 out of 5 by stravel21 Beds are to die for
Beds are one of the most comfortable in the upscale chains. Room was clean an updated. Breakfast was yummy. WiFi worked with ease, no drops. And the double shower heads are luxurious. I know they don't save water, but they spoil you. They have other great features, such as $5 off on food if you don't have your room cleaned. The only minus is the noise from the bar that echos up the atrium. They do make it quiet at 11:00 which is good.
April 22, 2014
Rated 2 out of 5 by Traveler28 Room Cleanliness
Room was just not clean. After checking in I had to call the front desk and ask for housekeeping to come up to clean the room. Bath room was not clean. Carpets in the room really needed to be cleaned. In addition, I used the hotel phone to make a three minute phone call. When I got the bill it was $21.73. The hotel doesn't post phone rates and wouldn't adjust my bill. I can't understand a charge of $7 per minute.
July 29, 2012
Rated 3 out of 5 by Chris2006 Westin Itasca
After traveling to visit family for Christmas, my wife and I stayed at the Westin Itasca right outside O'Hare International Airport. We were impressed with the hotel location (immediately adjacent to major highways), the very accommodating pet policy, plentiful parking, and pleasant views from our suite. The interior of the hotel was very attractive. We were very pleased with the size and layout of our hotel. Unfortunately, the cleanliness at this hotel left much to be desired. Despite the many vacancies at the hotel (my wife and I only saw four other guests through two nights!), the fitness center was filthy, our bed was not made during the day, and I was disgusted to find a condom wrapper on the floor the first time I sat down on the couch. With the obviously slow business at the hotel and previous experiences with the Westin brand, I expected much, much more in terms of cleanliness.
December 30, 2011
Rated 2 out of 5 by Borntotravel Disappointed SPG Gold Member
I arrived and checked in - no upgrades available - and to make matters worse the king room I reserved was also unavailable. Generally I receive terrific service as a Gold member, but here, very, very disappointed.
August 5, 2014
Rated 2 out of 5 by Katie2012 This is seriously a Westin?
I travel quite frequently and stay in Starwood hotels all the time. As such, I have a certain level of expectation when I stay at Westins, which was not met here. The room was incredibly noisy, from activity in the atrium/lobby, outside the door, and the room next door. It made falling asleep incredibly difficult, and woke us up at about 4, after which we couldn't go back to sleep. I'm used to a great night's sleep at a Westin!
In addition to the people noise at this hotel, our toilet would occasionally make a roaring, rushing noise, that would reoccur until we got up and flushed it again.
5 other colleagues stayed at this hotel at the same time, and 4 of the 5 also complained of the noise throughout the night and early morning.
Not impressed. Not recommended. I will not hold it against other Westin hotels, but do think the company should consider rebranding at a lower tier.
If you have to stay here, bring a white noise machine.
March 18, 2012
Rated 2 out of 5 by HARP54 I Expected More From a Westin Hotel
My wife and I were celebrating our 1ST Anniversary; with a room & dinner package offered by the hotel; and Schula's Steakhouse; a Premium Restaruant located in the Hotel. When we checked in; the person seemed confused; and did not now how the offer worked, if it was a voucher fot the dinner; or whatever. Not very professional; with no customer service offered at all. We brought an expensice bottle of French Champagne with us to celebrate that evening; and our mini refridgerator was not working. (W bought the champagne back home with us) All in all , if the hotel staff and accomodations were as professional as the restaurants, it "would have" been a fantastic experience
August 19, 2013
Rated 1 out of 5 by Joed9970 Room was falling apart
The door knob in room 736 was falling off. Carpet was dirty. So of ceiling was open and had holes. 1 roll to toilet paper. We we so upset. We would like to come again if room was complimentary and not 736. So sad.
February 11, 2013
Rated 3 out of 5 by AH319 staff needs training
1. My assigned room was in the middle of getting the carpet shampooed.
2. I adviced the staff that there was no info booklet in my room. - I was basically told I was not looking right; but indeed no booklet was in the room.
3. I had my 3-day stay booked with 2 separate reservations, both with a special conference rate. After the 2nd night I talked to the the staff at the reception if I can simply stay in my present room and that she indicated she looked up the 2nd reservation and re-swiped my room key. In the end, I was billed the standard rate and it was a very manual process for the manager during checkout to fix the bill.
4. I asked for restaurant choices and was mislead by the staff at the desk. He did not know the hours.
5. They ran extension cords across the corridor to power Christmas lights.
6. There was a cart stored in the emergency stair case.
7. The lights in the gym are on a timer. I had the lights go out on me so that I finished my run in the dark for 10 minutes, illuminated just by the TV screen.
All else was great: Food, guest room, conference room, and the gym.
December 11, 2011
Rated 1 out of 5 by tee247 Overall Apperance
The halls carpets were dirty,roomscarpet were dirty.Maids didnt use new rags to clean with they were sour. Tub had dirt around it toilet bottom was dirty.No i had a unsatisfactoty stay.
September 1, 2012
Rated 1 out of 5 by WorldSPGPlatinum Outdated and unfriendly staff
The hotel is very outdated. Staff needs to be more attentive to guests' needs; didn't receive call back from the front desk in time, shuttle service not available when needed.. etc.
July 25, 2013
Rated 2 out of 5 by Trish23 Loud
Youth hockey teams were in the hotel at the same time as my husband and I. The hotel did not have a quiet time for the hallways so the running through the entire floor went on until 2:30 in the morning. I also was in a room that had an ajoining option to it and the walls and door attached were so thin I could hear everything they said or when they laughed it would wake me up again. I called the front dest the first night and tried the second night but the number was busy busy busy. I complained at checkout again and all that was done for me was a 10$ tax was taken off the bill. Disappointed was the word. I told them that I would have to think long and hard about staying there again.
November 4, 2013
Rated 5 out of 5 by Safarite Excellent choice for a destination wedding.
Westin Chicago Northwest is a perfect location for a destination wedding.
September 2, 2014
Rated 3 out of 5 by danno66 Disappointments
Just like last year, I reserved a room with one king-size bed. But when I arrived, I was told your staff over-booked the room with king-size beds, so I was switched to a room with 2 double beds. That is unacceptable and very poor customer service. I clearly had 2 people listed for occupancy. Your system should switch single occupancy reservations - or, better yet, don't overbook rooms! I stood firm and the woman "found" me a room with a king-size bed. I should not have to get annoyed to get what I asked for. And, don't even get me started on charging guests for Internet service in their rooms. That's just plain archaic! Even Taco Bell provides FREE WiFi. Get with the program, Westin. Internet access is simply a "cost of doing business" in 2013.
March 11, 2013
Rated 4 out of 5 by kayla435 Good Place for a Conference
I stayed there for a confrence the food and displays were outstanding. Some of the staff could use some imporovement. When asked questions they gave hesitation and there were few employees with smiles on. The Rooms were noisy i was located on the 11th floor near the elevators and it sounded like a train was passing by the hotel every 5 minutes i could not put my finger on the sound or where it was coming from. The Meeting space was fantastic and the banquet team did a fantastic job with decorations and setting up the space
August 16, 2014
Rated 4 out of 5 by SamiTRVP Nice Place
This hotel is beautiful and will exceed many expectations however I have had a few rude staff members and drinks at their are far pricier than need to be, but over all nice place.
August 28, 2014
Rated 1 out of 5 by captincoby why take reservations if you are not going to honor them.
I booked a room and paid for it in advance to receive a reduced rate. The room was supposed to have a king bed and a mini bar. When we got to our room it had 2 full beds. I checked my email and confirmed that I had ordered the king room. I called the front desk and they said they were sold out of king rooms. I was not told about this at check in and asked for my money back so I could switch hotels. I was told that my prepaid room was not refundable. The carpet was also filthy. I will never stay with you again.
March 4, 2013
Rated 1 out of 5 by Kelly0410 Huge Disappointment
* I was ONLY satisfied with the shower and the bed
* TV remote missing from room, previous guest's socks left under bed, previous guests washcloth left hanging over shower curtain, no shampoo or conditioner in room
*TV/cable was unavailable my entire stay, was unable to shut TV remotely and manually. Attempted to address problem but was told that the cable was down. I just wanted to turn the darn thing
* @ breakfast, I asked for some coffee, and the waiter took the pot of coffee from another table that just left and gave that pot to me
* email address on website is invalid email I original sent was returned undeliverable
* Room service menu available on TV, unavailable because Cable system was down
*breakfast waste of $17, fruit was picked thru and not replenished, biscuits we hard as rocks,
September 6, 2012
Rated 4 out of 5 by SquareDanceJunkie Very Attractive Hotel, inside & out
The hotel was very impressive upon arrival. Only complaint was the noise level in the room. Every noise in the hallway could be heard in the room. Also, they offer a $5 voucher if you don't need your room serviced (Applies only if you are there more than one night). The coupon is supposed to be put under the door, but ours was not there, so I mentioned it the next day (day we were leaving) and we did get it, but at that point it wasn't good on anything. We'd already eaten breakfast and it wasn't good in the gift shop. So if you want your voucher, make sure you get it before the day you check out!
July 28, 2014
Rated 2 out of 5 by sunajkshine I was booked on top of a wedding
Room 319 sits right above a wedding reception hall. And let me tell you, I heard the music right up until midnight. Yes the hotel offered to have us change rooms but that meant waking up my 2 year old and moving up to the 10th floor now at 10:30 at night. Finally when my wife called the lady made us feel like it wa our fault in a way because we asked to extend our stay an extra night and asked if we could keep our room, but no one told us about the music.
August 18, 2014
Rated 5 out of 5 by Greyava Wedding reception and two night stay
My best friend and bride-to-be booked this hotel for her reception and for guests staying from out-of-town. I was unfamiliar with it and the area and I was won over by both. The staff was fantastic, truly making you feel valued and important; the facilities are perfect, from the pool, to banquet room, to the supreme comfort of the bed; And the ease of access to shopping in the suburbs and outing to downtown Chicago were excellent.
One small complaint was the lack of fan in the bathroom-- the dual shower head was so enjoyable and the consistency of the water so perfect, I stayed in a bit longer than usual and steamed it up quite a bit. I felt like the room took on some of that moisture and everything could have dried out if there was a fan/ventilation.
I would most certainly recommend this hotel to anyone staying in the area.
July 19, 2012