Rated 3 out of 5 by nt16 This hotel has many amenities but an older facility
This hotel has many amenities one looks for while traveling but it is an older hotel. The carpets, walls, and bathrooms need an upgrade in comparison to other Westin properties we have stayed at. It was quite busy during our stay and was loud. There was a wedding lunch right in the lobby in which the noise can be heard throughout the entire property due to the atrium set-up.
October 13, 2014
Rated 5 out of 5 by alaqua always traveling
Very comfortable room in a location near everything. Fantastic food at Shula's too.
October 14, 2014
Rated 5 out of 5 by DK74 Mr. Kane
One thought: I'm handicapped somewhat and using the pool was diminished only by the lack of a mens' room simply and close by for guests. Perhaps a limited health club membership for use of the restroom?
October 11, 2014
Rated 4 out of 5 by Dave956 Great room but noisy at night
The room was very comfortable, clean and modern. WiFi worked great. Restaurant in hotel was very good, with a diverse meal and wine selection. The bar was situated in the center of the tower and the open space did not hold back the sounds of the bar. The room walls were not much of a barrier to the noises from the adjacent room either.
October 2, 2014
Rated 1 out of 5 by Mway40 Platinum Status Not Recognized if Using Points
This is the second time I have stayed at this property using points-as a Platinum member to no avail. Both times P consistently said, "No upgrades were available." Funny, I had several friends contact Reservations-spoke with Felicia, Brian and Carolyn and they all stated three standard suites were available when I checked in! Again, this is the second time- this is not a coincidence! The last time I did the exact same thing when I overheard the desk state- "they are using points, only a standard is available!"
So much for loyalty! Clearly, being a Platinum Member means nothing at this hotel!
February 6, 2013
Rated 3 out of 5 by ORD1 Beware $10 facility fee per room per night
Hotel is ok, but keep in mind that a $10 facility fee is added per night.
February 5, 2012
Rated 3 out of 5 by SPG508 Surprise Charges
This hotel is fine except for the mysterious $10.60 facility rate upon checkout. I asked what it was and they said it was for bottled water in room, use of pool and gym. The fee is fine but it should be advertised upon booking the reservation or just included in the rate. I don't like surprises.
August 10, 2014
Rated 1 out of 5 by Grubepartyof2 Nothing great about this hotel
I sit here at 148am writing a review if this hotel instead of sleeping. Please keep in mind I'm from Ohio so To me it's 248. The noise from the bar area is so noisy! Bar last call is 1130, but I was down at the front desk at midnight and drinks were still being served. I had a stomach flu and just wanted rest (I threw up twice while standing in the lobby to speak to someone about the noise) I was told I could go to another Westin 20 mins South. I was worried about losing my points I cashed in for what was suppose to be a nice weekend get away got my husband and myself. I had originally booked for Friday and Saturday, but I added Thursday on for an extra day. What a huge mistake. The manager is totally useless, I didn't bother talking to him because another guest was ahead of me complaining, and he was rude and wouldn't even listen to the guy. This is not what I expect for a Westin!
September 19, 2014