Rated 2 out of 5 by poseidon33 Not Deserving of Westin Brand
Seems like several floor were going through remodeling, and I can understand why. In my room, the shower/tub was barely draining. The bathroom light was off/flickering the entire time with a really annoying buzz. The power outlet on the desk was missing the top and the bare electrical wiring was literally open and exposed. The tech trim was pretty lacking--the room lacked any kind of power by the bed to plug stuff into. On the plus side, the gym was pretty good--had a full set of dumbbells, had standard benches, and had towels and water.
January 12, 2016
Rated 4 out of 5 by Diva8362 Loud Room
I had requested a room away from the elevators. The front desk agent assigned me a rooms that was on a high floor and away from the elevators as requested. It wasn't until I returned to the room late that night and discovered she had placed me in the room right next to the service elevators. I heard them all night long and had a difficult time sleeping.
December 21, 2015
Rated 5 out of 5 by RAP817 I always stay here when in Chicago
Friendly, clean and convenient food and beverage. I have a trip booked the week of Sept 14th and I was really sad they are sold out. Would have preferred to stay here
September 2, 2015
Rated 5 out of 5 by Audrey123 This hotel is beautiful
Our stay was excellent, the hotel is clean, quiet and beautiful. I loved it. The staff was kind and courtesy, I recommend this hotel to anyone. If I'm ever back in Chicago this is where we will be staying.
August 7, 2015
Rated 5 out of 5 by Sky14 Chicago visit
excellent services provided by the management , neat & clean property.
July 21, 2015
Rated 1 out of 5 by PhiladelphiaPhillies Look grand but is empty
Outdated hotel. Service was VERY BAD (with exception of 2 receptionist at the hotel front desk) and the bed/pillows uncomfortable. Bathroom lack lights (no switch for shower light)
Smokers (including hotel workers) were allowed to smoke only a few feet from the entrance.
July 15, 2015
Rated 1 out of 5 by 1streview Rename it "The Worstin"
it started with booking my room over a month ago and requesting a king bed only to be told there are none available when I arrived. However two days prior I was being sent emails saying I could have a suite for $30 more.
So, I check in and go to my room unpack and find that the safe is not operational. Maintenance is sent and acknowledges that it will take some time to repair the safe and ask if I would like a different room. I said yes. He brought me the keys to the new room. When I walked in the door, I noticed a very dark spot on the floor in front of the bathroom door. I took a picture of it, stepped into the bathroom looked at the tub and so black mildew around the caulking in the tub. I took a picture. I went to the front desk to return the original keys and showed them the pictures. They apologized saying they are due for renovations.
I guess my credit card needs a renovation too for having to pay the amount charged for such an sub-par facility.
I refuse to spend money in the restaurants. I am here for a two-day Business seminar. I will make sure the planners are aware of what we got.
I have been traveling for 35 years. I used to travel extensively as an internal auditor. This was the pits
June 22, 2015
Rated 5 out of 5 by Amber22 Best hotel experience yet
This hotel was seriously amazing. Your staff remembered it was our anniversary and congratulated us at check in. Tracey at the reception desk was exceptional! She accommodated above and beyond our expectations for our room request. She also thoroughly answered any question we had. Super welcoming and super helpful. Aside from the wonderful room we stayed in, Tracey made us want to come back to stay at this hotel again in the future. So, thank you for the wonderful stay!! By far, the best experience we've had yet!
June 21, 2015