Rated 2 out of 5 by ARDO WAS NOT HAPPY
ROOM TO FAR FROM ELEVATOR. WATRESSES WERE RUDE. PRICES WERE TOO HIGH.
April 27, 2015
Rated 2 out of 5 by Rushmore01 This Westin hotel is grimy and dirty
I upgraded to a suite however, the suite was dusty and there were carpet stains in the bedroom and in the living room. My bed sheets has stains as well. I won't complain if they were small stains but they were big. As if somebody vomited or spilled a glass of wine. The ceiling of my bedroom and bathroom has moisture marks on them as well. Overall, very poor.
The staff is also not helpful.
April 17, 2015
Rated 4 out of 5 by bv317 Great rooms
The rooms were clean, spacious, and comfy. The only disadvantage was the fact that you could hear everything outside of your room.
April 15, 2015
Rated 5 out of 5 by RPM03 Excellent place to stay!
For the price, this is one of the best places to stay in Itasca! It's only about a 10 minute drive from the mall and IKEA. This was our second time staying at the Westin. The room was extremely clean and the view was pretty impressive for not being in downtown Chicago! The lobby is nicely decorated and very open! We didn't get a chance to visit the bar, but it's very modern looking and seemed to be a popular spot for guests! Overall a nice, quiet place to stay if you're traveling for business or pleasure. Very easy to get to and the traffic around the hotel is not bad at all. We will be coming back here regularly! I imagine this would be a nice place for a business conference as well. Highly recommended!
April 14, 2015
Rated 5 out of 5 by freddie19 This hotel is quiet and have great beds for a relaxing evening.
This hotel was an excellent place to stay for a quiet weekend. the staff was very nice and their service was excellent. the beds were just wonderful and the room very clean.
February 16, 2015
Rated 5 out of 5 by DerekStar Enjoyed My Stay
This was my first time using SPG rewards. I was extremely satisfied with the customer service, large sized rooms, and cleanliness of the hotel. The fitness room was complete with everything you need and I did not swim this time although it looked inviting. The bar staff was excellent although the only thing about this trip that I did not enjoy was the pizza I would never order it again. All in all I thoroughly enjoyed my stay and will be returning soon.
February 9, 2015
Rated 5 out of 5 by Patrick0078 Our Event and Stay.
We had an event at the Hotel this weekend. All I can say is A+'s. The Staff, Service, the Food and Hotel was Awesome! Our rooms that night were perfect!
February 9, 2015
Rated 2 out of 5 by AnotherAdam Toenails on the floor, meh service
The desk staff was friendly, but did not recognize Crossover Rewards for Delta Diamond/Platinum members (denied that such a thing existed, even when I showed her the SPG webpage about it on my phone). She was friendly and comped the internet access anyway, though I had to go through having it charged and removed, which was a pain.
It didn't matter, because the wifi didn't work in the room anyway- too weak, and couldn't connect or dropped after a couple minutes. When I asked at the desk whether there was somewhere quiet like a business center with wifi for making a Skype call, she said I should be able to get on the lobby. I asked again about a business center and she reiterated that the wifi should work in the lobby. Concierge finally came by and directed me to the business center, which is all I wanted/needed.
There were quite a few toenails in the carpeting in the room and the usual few long hairs in the bathroom, but the room was otherwise fairly clean to outward appearances.
January 2, 2015