Rated 3.7 out of 5 by 474
Rated 5 out of 5 by laurag89 amazing overall stay
the hotel was immaculate and the receptionist was so nice to my kids and was able to get some coloring books and crayons for them to keep them occupied as she helped us get checked in.
August 8, 2016
Rated 4 out of 5 by Cindy4273 Great experience
I was originally given a room right across from the elevator. I liked the view, but not the noise from the other guests. The front desk was very accommodating and moved me to a different room one floor down and on the other side away from the elevator. Super friendly staff!!
July 25, 2016
Rated 4 out of 5 by spitfire1985 It was loud
We were on the 10th floor and it was still loud with the door closed. We only stayed for about 5 hours because we had an early flight, but we still had a good rest in the most comfortable bed ever. The toiletries were great. Didn't get to take part in other amenities and facilities in the grounds.
July 20, 2016
Rated 4 out of 5 by Ray1224 New rehab designer is colorblind
The color scheme of the room was rediculous! So many colors tossed together that really didn't match in any way except they were lumped together in a painting above the bed with the hideous gold headboard. I like the hotel and stay regularly-mostly for the restaurant which I understand is now leaving.. but colors are distracting.
July 10, 2016
Rated 4 out of 5 by TScha Great value
We were there for a conference and the food, room and especially the atrium area was delightful.
March 7, 2016
Rated 2 out of 5 by poseidon33 Not Deserving of Westin Brand
Seems like several floor were going through remodeling, and I can understand why. In my room, the shower/tub was barely draining. The bathroom light was off/flickering the entire time with a really annoying buzz. The power outlet on the desk was missing the top and the bare electrical wiring was literally open and exposed. The tech trim was pretty lacking--the room lacked any kind of power by the bed to plug stuff into. On the plus side, the gym was pretty good--had a full set of dumbbells, had standard benches, and had towels and water.
January 12, 2016
Rated 4 out of 5 by Diva8362 Loud Room
I had requested a room away from the elevators. The front desk agent assigned me a rooms that was on a high floor and away from the elevators as requested. It wasn't until I returned to the room late that night and discovered she had placed me in the room right next to the service elevators. I heard them all night long and had a difficult time sleeping.
December 21, 2015
Rated 5 out of 5 by RAP817 I always stay here when in Chicago
Friendly, clean and convenient food and beverage. I have a trip booked the week of Sept 14th and I was really sad they are sold out. Would have preferred to stay here
September 2, 2015