Rated 4 out of 5 by Kaleihiwaokamaluhia Downtown - City Center...
The staff is warm and welcoming. The room was small by comparison to other Westins where we have stayed, but it was newly remodeled and fresh. There are still a couple things in the room that need to be addressed. The hotel IS under construction, but that really did not impact us in a negative way, except for the scaffolding that blocked our view.
We recommend that you ask for a room with a view that is NOT on the 12th (top) floor; we suspect any good view available has been taken by the Presidential Suite on that floor. We were facing a claustrophobic view of buildings and an alley.
December 16, 2013
Rated 5 out of 5 by DaveSD I keep coming back
I've stayed here a good number of times, and I keep coming back because:
a) it's convenient
b) it's a Starwood
c) it's a Westin
d) it's a great hotel with great staff.
The hotel itself has been under construction in one way or another seemingly forever -- but they even give you earplugs if it's too much during the day. No construction's going on at night, so it's a non-issue.
Love the apples in the hallways, and love the apple cider at the check-in floor (the second floor while the lobby on the 1st is under construction.
Easy to get to from the airport (via metro), and close to everything I need to get to.
December 14, 2013
Rated 1 out of 5 by rrrrwrwr Disappointing
Hotel was being renovated - no one told me in advance. gave me a room attached to the elevator which you could hear all night. had a headache and there was no gift shop to buy advil. hotel sent me out to CVS to buy it.
Not what I expect when I travel. I'm done w the Westin.
December 19, 2013
Rated 2 out of 5 by zekejones Poor Service
I had a UPS package sent to the hotel for me. They couldn't locate it at check-in. After calling twice to follow up (once before dinner and once after), I went back to the front desk that evening where it took them about 15 minutes to locate the package (very long time to wait when you're on a time crunch). Apparently it was in the "other" room where they keep deliveries--why they didn't check there each of the previous three times is beyond me. The woman who checked me in was distracted and unfriendly, and she failed to enter my email and my spg account number for my stay. Given the other good options in DC, I don't think I'll be back.
November 13, 2013
Rated 1 out of 5 by RJ9040 From a Platinum Member...DO NOT STAY here until they finish construction
It is very rare for me to write a review. I travel every week and do not bother filling out these request. Only when something is so bad do I take time to write about it. First, I stay at this Westin 10+ times a year and have always liked the hotel very much. My issue is that this time when I booked the hotel it did not say it was under renovation (or a better description is under construction). The hotel should not be open for business...no lobby, no bar and the restaurant has been relocated into a meeting room. About half of the floors are closed for construction. Be ready for a lot of noise and dust...so much hammering and sawing that I could not make a conference call from anywhere inside my room or the hotel because it was so loud. I finally took the call outside in 25 degree weather because of all of the noise...and it starts at 8am and continued all day until 5pm. If I could have cancelled my room after arriving at the hotel and seeing the mess I would have and stayed anywhere else!!!
December 18, 2013
Rated 2 out of 5 by 3480435 Bad Experience
We arrived to find the hotel lobby under major reconstruction. The check in area was make shift and squeezed into a small area next to the entrance to the elevators and dining room entrance(also make shift in a small room).
We had to use two elevators to get to our room (one elevator to the makeshift lobby and another elevator to our room floor).
We were not greeted as a Starwood preferred guest. The printer for the bill did not work correctly and created a wait at the makeshift front desk.
In general, this was not what I expect from a Westin and would not go back there as a result.
December 12, 2013
Rated 2 out of 5 by Nathan12235 Terrible Westin
I was on vacation with family in DC and I thought that staying at the Westin would be comfortable and a little nicer than other hotels in the area. Our room was beat up and not well kept. Light fixtures were all crooked, scratches and markings on the walls, and shower heads not installed correctly made the room look like it was in shambles. House keeping came to the room at 5PM, which seems a bit late and intrusive. I had to have someone in engineering fix a fan and the TV while I was there. Obviously this didn't help me impress my family, and I can't believe that I overpaid for this room.
November 18, 2013
Rated 2 out of 5 by KevHeart1 Traveler Beware!
This property is under construction, something we did not know or were told about when booking the room for a fun weekend. It is clear the hotel needs the renovation. The reception desk has been moved to the mezzanine level and directions to reception at the front door don't exist. Locations are at the elevator in the back of the lobby. This issue is minor compared to the elevator issue. While a elevator was always waiting on the ground level, we waited over 10 minutes each time we left our floor. I believe the fact they sat at the ground level caused the issue. We could not use the stairwells to avoid the elevators. Construction noise existed and was annoying, but not intolerable. Ear plugs were in the room - only 1 pair. When I shared with the front desk clerk my issues with the elevators, I was told they were sorry about the problem, but this is part of construction and it is what it is. That response was NOT acceptable and will keep me from returning to what I am sure will be a nice renovated hotel.
December 17, 2013