Rated 4 out of 5 by Cap10mc Very efficient staff
When I arrived, there was no record of my reservation. Front desk staff immediately contacted central reservations which had my reservation but somehow it had not gotten to hotel. Front desk deleted my original reservation with no charge and made a new one for me at same rate. Took extra time but all got squared away.
March 5, 2014
Rated 5 out of 5 by MsJG fThe hotel was perfect
All of my needs were met. Any requests were taken care of immediately. Staff friendly. Room comfortable with everything working perfectly!
March 5, 2014
Rated 3 out of 5 by kevbosheth Still needs work
When I stayed (first week of February, 2014) they were trying to wrap up their renovations. My room, however, while it had been renovated, was uneven. A drawer would not stay shut, the shower curtain rod was hung too low (the curtain filled half the tub), was not secured all the way, and the spigot in the tub was loose. The workout center was fine, although literally being renovated during the stay.
February 17, 2014
Rated 3 out of 5 by mpf99 Pros & Cons
There is construction going on at the hotel, and the hotel isn't providing some services. When I needed a snack, I had to hike down the street in freezing weather.
On the other hand the staff was good and I enjoyed the program that the hotel provided workout clothes, since I had none.
March 2, 2014
Rated 1 out of 5 by Matt7386 11 pm construction?
I hate to add to the negative reviews, but I will start by saying I knew there was construction that was supposed to take place during business hours. I didn't mind because I did not plan to stay on the property during the day. However, as I sit here and write this 11 o'clock on a Thursday night, construction is still going on. I hear a saw and constant hammering. I called the front desk about a half hour ago and they said they would take care of it, but unfortunately that has not happened.
At this point, the property does not have any redeeming qualities. The restaurant and gym are nonexistent. They lobby is practically outside, the rooms are outdated and have thin walls, and there are no other amenities. As much as it pains me to say this, I recommend avoiding this hotel at all costs. I'm a loyal spg guy, but this is unacceptable.
February 13, 2014
Rated 4 out of 5 by jwm309 Excellent Hotel
The Westin is an excellent hotel and in a good location for DC. The only issue is the cost in the restaurant. After the first day and breakfast costing $30, I went across the street to another hotel and had the same meal, same quality for $10 less.
February 28, 2014
Rated 3 out of 5 by TCPJ Give it a couple months
Finishing remodeling and not quite done. Makeshift dining room and bar area closes at 10 and is the only choice. Staff in dining area were not interested in delivering Westin level service. Attempted dinner and I was ignored so I left. Breakfast staff seemed to not want to be there. No vending machines or store for sundry purchases. 2 of 4 elevators not in operation (long waits). Should be nice when the work is done but not there yet.
February 26, 2014
Rated 1 out of 5 by Tra2012 AWFUL!
Nats in the pastry case of the so-called Starbucks coffee service in the lobby.
New manager on duty that could not answer any of my questions regarding the project I was handling while at the hotel.
Bumbling valets who were disorganized with all customers and confused about getting taxis and cars for guests.
Bland room. Dark environment.
Interior outdated and in need of refurbishment. Room furnishings need to be replaced. Bedsheet was on the bed inside out. Doo Not Disturb sign always fell off the door handle and was plastic that snapped when handled. Entire hotel was humid and seemed like there was no interior air conditioning anywhere.
October 11, 2012
Rated 3 out of 5 by CMH47 Big Disappointment - High Priced and Poor Service!
What a disappointment for the high price! I originally booked for one night 2.12.14 on Westin's website for $206/night but had to reserve a second night due to the snowstorm. The second night I booked through our travel agent and received $169/night. My colleague stated a second night as well and received the $139/night rate. When we asked the front desk at check-in to honor either of the 2 lower rates, they said they would get back with us..which they never did. When asked the next morning we got a basic "too bad.. the rate stands and nothing we can do". This is only after having to maneuver the massive amounts of construction and a less than stellar restaurant experience. The servers at breakfast (of which we paid $18.75 for 3 pancakes) couldn't seem to serve efficiently 3 of the maybe 8 tables wedged in a small room due to the construction.
For being a high end hotel, it was disappointing the lack of service and interest in assuring a memorable stay.
February 24, 2014
Rated 1 out of 5 by Donald Atrium Noise
On 2/27 I was staying in room 323 and was awakened by people laughing and shouting. They were located in the common area on the ground level. It took 2 calls to the front desk to get them to stop. It ruined my night.
I put up with all the construction fro months just to have this happen? I never want an atrium room again.
February 22, 2014
Rated 1 out of 5 by Susan81 Worst Service Ever
I had room reserved from 4/11 to 4/14. Before starting from Chicago on 4/11, I called the hotel to confirm my room booking and requested for King size bed since My wife and I were traveling with 11-months old baby. The hotel staff (including manager) confirmed my booking, bed request and gave me a confirmation number. I got that in email as well from hotel staffs. Our flight from Chicago got delayed and we reached hotel at 1 am at night instead of 10:30pm. When we reached hotel, we were shocked to hear that they would not give us room for the night since hotel was overbooked. The person and her manager on duty said that they will give us walk in to another hotel for the night and we will have to come back tomorrow. The only reason I called that morning to confirm reservation because this was our first travel with baby and wanted to make sure that our stay is comfortable and last thing we wanted to do is change hotel. With baby, unpack his stuff for one night and pack it again next day to move to different hotel was something we were not prepared for.
We spent 90 minutes arguing with them that we were given confirmation number in morning but the hotel staff simply denied that they have any knowledge of our confirmed reservation. I gave them the name of three person I spoke with and showed them the email exchange I had with them. The hotel staff present at that time refused to contact the three staffers saying that they were in morning shift and gone home.
We did not expect such a pathetic service and rude behavior from Westin hotel. We stayed in lobby for 90 minutes with our 11 months old baby while they failed to communicate with their internal employees. Despite having our reservation done 20 days in advance and confirming room same morning, Westin denied us room 1am at night.
The worst service I have ever seen in my life!!
May 10, 2013
Rated 2 out of 5 by Tellravi Hotel Review
The hotel lacked the customer service I expect out of a Westin. There was construction going on everywhere, the staff was extremly distracted, the check in was time consuming. When I got to my room, I could not open the door and when I called for a key, I could not get the front desk to pickup the phone.
When I checked out, I noticed there was a charge for internet usage, I never used the internet, they took it off after I identified it.
Overall, very bad service
February 18, 2014
Rated 1 out of 5 by JackW123 Don't stay at this hotel during their construction!
Terrible experience. After checking out and saying "Thank You", I receive from the Front Desk a response of "Uh Huh". Incredibly indifferent attitude by the front desk staff. Hotel was chaos with no real hotel ammenties during the construction. Several days earlier, I was told that construction was on schedule and due to be complete before my arrival.
February 20, 2014
Rated 2 out of 5 by Elba1701 Did not make the grade
Generally I am a big fan of Westin and SPG, but this last visit did not meet expectations. I had two reservations, which I was repeatedly assured would be seamlessly combined, which resulted in a number of problems. When I arrived, very late at night, I was not greeted as a valued SPG customer, but was too tired to make an issue. When I brought this to the attention of the front desk the next day, I expected at least an apology, at best the offer to move me to the Preferred floor. What I got was attitude from the front desk staff. The final staw was finding someone else's dirty laundry under the couch when I was packing up!
April 26, 2013
Rated 2 out of 5 by zekejones Poor Service
I had a UPS package sent to the hotel for me. They couldn't locate it at check-in. After calling twice to follow up (once before dinner and once after), I went back to the front desk that evening where it took them about 15 minutes to locate the package (very long time to wait when you're on a time crunch). Apparently it was in the "other" room where they keep deliveries--why they didn't check there each of the previous three times is beyond me. The woman who checked me in was distracted and unfriendly, and she failed to enter my email and my spg account number for my stay. Given the other good options in DC, I don't think I'll be back.
November 13, 2013
Rated 1 out of 5 by Robert79 Staying in a Construction Zone
I love the Westin hotels...I really do. But my stay at the Westin DC Center was the biggest disappointment and turned me off Starwood properties for awhile.
The hotel is undergoing MAJOR rennovations and other than a small sentence on the home page of the website, there is no warning. There is nothing good about staying in a construction zone. It is noisy and dusty. My interior room overlooked the construction. The price of $249 a night did not reflect "construction zone" pricing.
The construction was suppose to start at 8 AM but I awoke to banging at 7:30 AM. What's worse: the check-out staff couldn't care. This hotel will be nice when the reno's are done - but stay away until then.
December 10, 2013
Rated 5 out of 5 by Nolagal Convenience
Great location within easy walking distance of great restaurants and DC visitor sites.
January 29, 2014
Rated 4 out of 5 by Buck94109 Don't be put off by the renovation in progress
I have stayed at this hotel many times. It can't be beat for location and convenience (considering the Starwoods points). However, I was pretty shocked when I arrived recently. Construction site doesn't begin to describe it...it's pretty bad...but once I got to my fully refurbished room on the SPG floor, I forgot all about it. Nice to know the Starbucks is around the corner, there is a 24-hour CVS a block away, and there are some great restaurants in walking distance.
February 11, 2014
Rated 2 out of 5 by dreamweaver1177 Adequate Hotel
This hotel was not what I would expect from a Westin Hotel. The hotel rooms need renovation to be updated to the level that Westin and the Starwood brands represent.
There is also a big disconnect between central reservations and the hotel. I had 7 reservations and each time I needed to make a change, I had to go through central reservations, who told me they could not make the change and they would send a message to the hotel, but it was either never sent, received, or translated correctly, that I was woken by the front manager at 11:45pm that they would like to give away a room for a guest that was checking in late.
October 30, 2013
Rated 1 out of 5 by MT42 Construction needs to end
Charging $300 per night when the hotel is totally under construction is a very poor decision on Westin's part. Had I received a big discount on the room rate, it may have been OK, but paying 4 star rate and experiencing full scale construction is not OK. The hotel should probably have been shut down to visitors until the renovation is completed.
February 13, 2014
Rated 1 out of 5 by nomellames Total disregard for Platinum membership
The hotel is average, but well located. The suites of the hotel are really nice.
I am a Starwood Platinum Member. I booked the hotel through Platinum concierge. As I have suite rewards, and I wanted to give a surprise to my friend, I specifically looked for hotels that had suites available. Well, while indeed in the website they showed availability, the suite award did not work. To add insult to injury, it took 30 minutes to check in, with the platinum booth empty. At reception, the attention was dismal, and the room the worse I ever received as a Platinum member.
I am really disappointed with this hotel and management.
October 26, 2013
Rated 2 out of 5 by Nathan12235 Terrible Westin
I was on vacation with family in DC and I thought that staying at the Westin would be comfortable and a little nicer than other hotels in the area. Our room was beat up and not well kept. Light fixtures were all crooked, scratches and markings on the walls, and shower heads not installed correctly made the room look like it was in shambles. House keeping came to the room at 5PM, which seems a bit late and intrusive. I had to have someone in engineering fix a fan and the TV while I was there. Obviously this didn't help me impress my family, and I can't believe that I overpaid for this room.
November 18, 2013
Rated 3 out of 5 by Mel31 Construction very annoying
Room, breakfast and staff were excellent.
We were told construction would be minimal and nearing the end. This was anything but correct. We would surely have stayed in another hotel if we knew the extent of remodeling going on.
February 13, 2014
Rated 3 out of 5 by K1359 Unexpected renovation
Usually good hotel chain, good service and rooms. Unfortunately, no one told us there would be major main and lobby renovations, which really detracted from our experience. While rooms were nice, going through the makeshift lobby and check in desk was not fitting for a Westin experience.
February 11, 2014
Rated 2 out of 5 by business45 Renovation Needed
This hotel has huge potential and when it is renovated it will be terrific. Frustration had to do with requesting a room close to elevators, not realizing that would mean noise at night due to lobby bar being located in the center of the hotel. Also, drilling due to construction early morning, such that I had to go to lobby for morning conference calls and worked there for hours. Staff very nice though. Restaurant staff exceptional customer service. Again, issues with construction noise and lobby bar. As well, email prior to arrival asked what my preferences would be, none followed. Thanks.
October 30, 2013
Rated 2 out of 5 by RTravel Construction Zone
It is only fair to know that this hotel is under construction and one encounters the inconveniences associated with such extensive renovations.
Such as: make-shift check-in desk and dining; construction noise, triggering fire alarm, elevators not working properly;
along with not adjusting room prices for such conditions & inconveniences.
January 15, 2014
Rated 2 out of 5 by Von414 Hotel under renovations
Hotel was under renovations and was very noisy and dusty. I had made my reservation directly with the hotel. I would have appreciated being informed of the renovation during the time of the reservation.
February 10, 2014
Rated 4 out of 5 by Annie367 Personal comments
the hotel was under renovations and was a little awkward entering and exiting, but the rooms and staff were exceptional.
February 10, 2014
Rated 2 out of 5 by Traveler Tired Hotel
This hotel is in a great location but the interior is tired: Carpets have rips in them; rooms are stuffy; decor in rooms is a little dated; elevator broke got stuck after going one floor and wouldn't move,thankfully the doors were open when it stopped so we could easily get out.. TV only worked part of the time, no one came to repair after multiple requests
June 7, 2013
Rated 1 out of 5 by Marie1962 Worst experience
A construction site. Construction workers everywhere. Staff not responsive. Breakfast room very small and no healthy dishes. No where to conduct a meeting or have a drink. Price is exorbitant. No SPG recognition. Avoid at all cost. Worst hotel I stayed at.
February 6, 2014