Rated 3 out of 5 by totoro Undervalue service
The hardware was great. The signature heavenly bed and room temperature helped feel me home.
Service was lack of elegance and skillfulness. 1) Long queue at the front desk to check in. 2) No invoice so very inconvenient to check later for wrong charge. 3) It was only SPG hotel that could read BRG rate from the system. Unlike other SPGs, it complaint the guests should hand in printed version of BGR approval upon arrival. Haha~
August 27, 2014
Rated 2 out of 5 by zekejones Poor Service
I had a UPS package sent to the hotel for me. They couldn't locate it at check-in. After calling twice to follow up (once before dinner and once after), I went back to the front desk that evening where it took them about 15 minutes to locate the package (very long time to wait when you're on a time crunch). Apparently it was in the "other" room where they keep deliveries--why they didn't check there each of the previous three times is beyond me. The woman who checked me in was distracted and unfriendly, and she failed to enter my email and my spg account number for my stay. Given the other good options in DC, I don't think I'll be back.
November 13, 2013
Rated 2 out of 5 by Kzook Not the spg experience
Chose this hotel while I dropped off my son for college.. Not because it is the closest hotel to campus, but brand loyalty to Starwood as I have the Amex too. Valet is 50/day and they could care less when you arrive..3 guys there and no one even opened the hotel doors for us. I did not recieve an upgrade as I am supposed to with my spg status, although instead of an atrium view, we got a room a football field away from the elevator w a window view, not helpful. Not bigger or nicer, just further and a view of another hotel.. Turns out I only needed the room for one night, but the rate that I originally booked was for 3 nights, so I had to pay for the 2 nights I wasn't there. Couldn't even adjust one night, they had me pay for 2 empty hotel room nights. They also had the audacity to charge me Valet for all 3 nights when I wasn't even there the last 2. So I get to call and hopefully get my bill adjusted, inconveniently. So when I return to DC to visit my son, brand loyalty is not important. I will not stay here again.
August 26, 2014
Rated 1 out of 5 by nomellames Total disregard for Platinum membership
The hotel is average, but well located. The suites of the hotel are really nice.
I am a Starwood Platinum Member. I booked the hotel through Platinum concierge. As I have suite rewards, and I wanted to give a surprise to my friend, I specifically looked for hotels that had suites available. Well, while indeed in the website they showed availability, the suite award did not work. To add insult to injury, it took 30 minutes to check in, with the platinum booth empty. At reception, the attention was dismal, and the room the worse I ever received as a Platinum member.
I am really disappointed with this hotel and management.
October 26, 2013
Rated 2 out of 5 by dreamweaver1177 Adequate Hotel
This hotel was not what I would expect from a Westin Hotel. The hotel rooms need renovation to be updated to the level that Westin and the Starwood brands represent.
There is also a big disconnect between central reservations and the hotel. I had 7 reservations and each time I needed to make a change, I had to go through central reservations, who told me they could not make the change and they would send a message to the hotel, but it was either never sent, received, or translated correctly, that I was woken by the front manager at 11:45pm that they would like to give away a room for a guest that was checking in late.
October 30, 2013
Rated 2 out of 5 by Jim127 Not driver friendly
The enterance is very had to find when driving. At least 4 members of our group had to go around the block and try to find the enterance the second time. When I lchecked out it took 33 min to get my car delivered. the esculator to the meeting rooms omly runs one way down in the morning and up in theafternoon. a pain it you are in and out of meetings.
August 21, 2014
Rated 1 out of 5 by Robert79 Staying in a Construction Zone
I love the Westin hotels...I really do. But my stay at the Westin DC Center was the biggest disappointment and turned me off Starwood properties for awhile.
The hotel is undergoing MAJOR rennovations and other than a small sentence on the home page of the website, there is no warning. There is nothing good about staying in a construction zone. It is noisy and dusty. My interior room overlooked the construction. The price of $249 a night did not reflect "construction zone" pricing.
The construction was suppose to start at 8 AM but I awoke to banging at 7:30 AM. What's worse: the check-out staff couldn't care. This hotel will be nice when the reno's are done - but stay away until then.
December 10, 2013
Rated 5 out of 5 by BobbyL Great choice...
THE WESTIN WASHINGTON, D.C. CITY CENTER proved to be a fantastic choice for our trip to the Washington area with our friends the Walshes. The accommodations were superb and the staff was extremely attentive... especially the bellman Ernest who went to any means to ensure our complete satisfaction. The location is very convenient to the tourist attractions that tell the many stories about our Country's history.
August 18, 2014
Rated 2 out of 5 by business45 Renovation Needed
This hotel has huge potential and when it is renovated it will be terrific. Frustration had to do with requesting a room close to elevators, not realizing that would mean noise at night due to lobby bar being located in the center of the hotel. Also, drilling due to construction early morning, such that I had to go to lobby for morning conference calls and worked there for hours. Staff very nice though. Restaurant staff exceptional customer service. Again, issues with construction noise and lobby bar. As well, email prior to arrival asked what my preferences would be, none followed. Thanks.
October 30, 2013
Rated 2 out of 5 by Nathan12235 Terrible Westin
I was on vacation with family in DC and I thought that staying at the Westin would be comfortable and a little nicer than other hotels in the area. Our room was beat up and not well kept. Light fixtures were all crooked, scratches and markings on the walls, and shower heads not installed correctly made the room look like it was in shambles. House keeping came to the room at 5PM, which seems a bit late and intrusive. I had to have someone in engineering fix a fan and the TV while I was there. Obviously this didn't help me impress my family, and I can't believe that I overpaid for this room.
November 18, 2013
Rated 2 out of 5 by Traveler Tired Hotel
This hotel is in a great location but the interior is tired: Carpets have rips in them; rooms are stuffy; decor in rooms is a little dated; elevator broke got stuck after going one floor and wouldn't move,thankfully the doors were open when it stopped so we could easily get out.. TV only worked part of the time, no one came to repair after multiple requests
June 7, 2013
Rated 2 out of 5 by Peter27 Totally feel the effect of cost cutting measures
40 minute wait to check in.
(Only 1 person on staff checking people in, answering calls, and handing out extra cups and other things.)
Toilet leaks/runs - just noise problem at night.
Worst check-in experience in a Westin ever!
Hope the rest of my stay improves.
June 2, 2013
Rated 2 out of 5 by JocP Bad Cleanliness
The location was great for this hotel however the cleanliness of the room for the price was ridiculous. I found used undergarments in a drawer and hairs in the bathroom. I wouldn't return to this hotel if I visited DC again.
September 13, 2013
Rated 4 out of 5 by michele4 Nice hotel
We enjoyed everything about the hotel except that our room was next to the elevators which were very noisy so it kept us up late and up early with some hammering or repair on the elevator.
August 18, 2014
Rated 5 out of 5 by BobbyL A Beautiful Experience
What a nice Hotel to stay and visit Washington. Parked the car during our stay. The Concierge arranged for an all day trolley tour that picked you up at the Hotel. The rest of the staff ( bartenders, restaurant servers, carhops and a very special bellman named Ernist ) made our stay outstanding. Ernist would check with us daily on our well being. The room was very comfortable, except for a noisy neighbor.
August 15, 2014
Rated 2 out of 5 by Zoomtide Unsatisfactory Starwood Property
The first room assigned to us was not clean. It appeared clean until we pulled back the comforter and saw several small/medium sized black hairs lining the sheets making it obvious the sheets had not been changed. The chair had a large brown stain on the seat cushion that appeared to be chocolate or feces. The lamps were all unplugged,and the trash can was placed in the middle of the walk way. Who ever "cleaned" the room was in a hurry. The second room we were assigned was better but still very un-Starwood like quality. Dusty, worn down, old and not up to Starwood standards.
The lobby didn't have the signature Westin smell. The staff was slow to reassign us to the second room. We were told a bellman would bring us new keys within 10 min but never showed up. After 30 min of waiting we went down to the lobby and got the keys ourselves.
The hotel is not up to Starwood standards and needs a good gutting and renovation. It also needs a housekeeping that takes their time in cleaning the rooms. I am disappointed and would not recommend this hotel to anyone. I also will not be back and makes me question my Starwood loyalty.
September 1, 2013
Rated 5 out of 5 by Taylor8 My "New Home" in D.C.
I was so impressed by the EXCELLENT Customer Service on all of the Staff on all shifts. Well, Equally impressive was the Generous Upgrade 1 month or weeks before scheduled arrival with matching email to ensure the whole team knows you're coming. Carrie was so helpful resolving my problem when I needed to postpone my stay.The only downside when you have late check-out on a busy weekend is that you'll deal with the influx of guests checking-in so be prepared to allow 30-45 mins. to wait in line to validate your parking & get your car. I would like to see more HOT DEALS or packages for the rest of the year.
March 19, 2012
Rated 5 out of 5 by AFisher125 Great hotel for business travel
Good accommodations and would recommend
August 19, 2014
Rated 5 out of 5 by Mary612 The staff was beyond excellent!!!!!!
My husband and I came in on Sunday, June 23, and during that trip we found out his mother had died. I had to change the reservation, the comped the parking, the helped us with getting a train back. My brother was also staying, we changed his reservation and then changed it back. I needed to get to my car to show a friend where all the features were so he could drive it back, your valet was extremely accommodating. The superb, professional and compassionate services during this difficult time went above and beyond, you should be very proud of your staff.
June 25, 2013
Rated 3 out of 5 by FootsoreTraveler Ended on a down note
An otherwise acceptable stay ended on a down note when my bill was not ready at checkout and contained erroneous charges for parking (I had no car) and internet access (I and others had been told the fee would be waived when the conference-sponsored internet access code did not work). The printer in the business area did not work when I tried printing boarding passes. To the staff’s credit, I was able to email the passes to one of them who then printed the passes for me. There were no in-hotel dining options, which was a hardship when trying to get a meaningful breakfast (not just Starbucks) before beginning the day.
July 28, 2014
Rated 3 out of 5 by Twocs Small room but comfortable and very clean
Room is small but very comfortable and clean. Westin beds are the best.
August 17, 2014
Rated 4 out of 5 by EAE123 Service hasn't caught up with facilities upgrade
This hotel's upgraded facilities are lovely, and my stay was very comfortable. However, the room service situation wasn't great--there was no menu in my room, and when I called for one, they said they'd send it "right up". It showed up 20 minutes later, photocopied. Then, when I called to order, no one picked up the phone. Waited an hour, called again, and ordered successfully. All good until the next evening, when room service NEVER answered the phone at all. I finally had to go down to the lobby and ask them to place an order for me. That was a big flaw in an otherwise good experience.
August 1, 2014
Rated 5 out of 5 by HSPGPlatinum PRESIDENTIAL SUITE WAS SWEET!!
As a Platinum Member I booked for my Parents for their 40th wedding anniversary and I spoke with the General Manager in advance to request an upgrade to the presidential suite and they delivered as promised. My parents loved it!!
Thank you Patty and Babu for your amazing customer service!!
July 13, 2014
Rated 3 out of 5 by bmitchell Not the best
I've had many great stays at Starwood hotels but this one was lacking. It wasn't horrible by any means but between the lobby music that was audible early in the morning up in my room on the 12th floor, taking 30 minutes to retrieve my Valet, and minor things like that, it was not my best experience.
August 13, 2014
Rated 4 out of 5 by Guelph Anniversary
Came for our 35th Anniversary. Was asked when I reserved if it was for a special occasion and I told them it was our 35th.
Shortly after arriving a bottle of wine and strawberries were delivered to our room. Very impressed!
August 13, 2014
Rated 1 out of 5 by Matt7386 11 pm construction?
I hate to add to the negative reviews, but I will start by saying I knew there was construction that was supposed to take place during business hours. I didn't mind because I did not plan to stay on the property during the day. However, as I sit here and write this 11 o'clock on a Thursday night, construction is still going on. I hear a saw and constant hammering. I called the front desk about a half hour ago and they said they would take care of it, but unfortunately that has not happened.
At this point, the property does not have any redeeming qualities. The restaurant and gym are nonexistent. They lobby is practically outside, the rooms are outdated and have thin walls, and there are no other amenities. As much as it pains me to say this, I recommend avoiding this hotel at all costs. I'm a loyal spg guy, but this is unacceptable.
February 13, 2014
Rated 1 out of 5 by Roadrunner2 Disappointed!
Hi: I just wanted to pass on feedback that my most recent stay/experience at your hotel was less than satisfactory. The entire hotel had a dreary, worn down look and the room furnishings (chairs, sofa) had decidedly seen better days. Dinner at the restaurant was so-so. For the price I was charged I expected a much better experience--came away disappointed. Had to pay for breakfast and internet over and above exorbitant room rate. I just did not perceive value. Thanks.
September 23, 2013
Rated 4 out of 5 by Riley2 Smelly Room
The front desk and customer service in the lobby was outstanding, I was met with a warm, friendly greeting. The staff members there were all super helpful and extremely nice. My only complaint was with my room. Room 705 has a horrible odor. Smelled like a dead rodent was stuck in a vent and later it smelled like rotten eggs just to be polite. I was just too tired to go downstairs or call to complain. So I went to sleep with this lurking odor in room only to wake up to a new bad odor of rotten eggs in the morning. Your engineering department might want to check this out before a new guest occupies this room. Other than that my experience there was very pleasant.
March 18, 2014
Rated 1 out of 5 by JukeBox9 Good Hotel; Horrible Service
I am generally a big fan of the Westin. But this location was a nightmare - the staff are unfriendly, and there was remodeling / construction going on in the room next to mine - which started in the early hours of the morning (possibly middle of the night). When I complained to the front desk, they acknowledged there is some construction going on but did nothing to correct the inconvenience. Highly unprofessional behavior from such a well-regarded brand.
September 24, 2013
Rated 1 out of 5 by chef2 A Westin let down
Westin in my mind reflects a high standard. This particular property does not honor your reputation. The carpet leading to the restauant is so dirty and worn, one hardly finds comfort in eating if the floor is that dirty. We called for a bellman, waited 20 minutes, finally did the job ourselves.
I generally love Westin and stay often, almost Platinum. I would never stay in your Wasington property again. It does not remotely speak to the Starwood brand.
June 25, 2012