Rated 1 out of 5 by Mikey1984 This hotel needs improvement
The hotel staff is amazing but the hotel it self is desparate need of renovation. The room smells old perhaps because the carpet needs to be changed. I thought to myself "if this is the preferred room, what is the regular room like."
July 3, 2013
Rated 4 out of 5 by DFSJr Facility
Only two of the four elevators were working. Waits were long and then the elevator was often filled when it did stop. Also breakfast buffet items could have been replenished more quickly.
March 25, 2014
Rated 5 out of 5 by PAMfromPA This Hotel has great features
Excellent facility and location. The parking fee was quite steep, but all else was excellent!
May 5, 2014
Rated 3 out of 5 by Rob28 Nice Hotel but room service needs improvement
I ordered a desert and milk from room service at 10pm. At 11:07pm I called because it did not arrive. The manager brought me my request but the milk had been expired for 2 weeks. Everything else at the hotel as expected.
October 29, 2012
Rated 1 out of 5 by Unhappyguest2 Unhappy guest
Hotel was under construction which the failed to mention. Our room did not get cleaned and we had to call the front desk 4 times to get towels. Television did not work and they were unable to repair.
November 15, 2013
Rated 1 out of 5 by peonie Certainly not SPG quality
this hotel seems like the step child of SPG hotels. The furniture is old. nothing feels clean and everything about it is dark and unkempt. I did however find the staff to be lovely.
November 14, 2013
Rated 1 out of 5 by cclark Disappointing Westin experience
Haven't been treated to this bad of an experience at a Westin before but this one was terrible. Staff didn't care to help and the hotel was let than prepared for the holiday weekend.
July 8, 2013
Rated 3 out of 5 by Steven82 Hotel OK but expected more as a platinum member
Hotel OK but expected more as a platinum member. Hotel was quiet as hardly saw anyone but didn't get offer any upgrades even as a Platinum member. Was disappointing.
November 28, 2012
Rated 2 out of 5 by Tania Unhelpful Staff
Staff is NOT helpful. Managers and staff alike brush you off the phone assuring that your inquiry will be attended to when in fact it is not. VERY disappointed.
June 7, 2013
Rated 1 out of 5 by Tommytupper Westin, DC
This hotel was below expectations for the Westin brand especially concerning facilities and the lack of staff available to meet guest needs.
May 17, 2013
Rated 5 out of 5 by Molly12 Great Beds!!
Best night sleep in a long time!
April 14, 2014
Rated 5 out of 5 by Nolagal Convenience
Great location within easy walking distance of great restaurants and DC visitor sites.
January 29, 2014
Rated 2 out of 5 by Chuck70 Hotel Review
Rooms need updating. As a Platinum member I will look at other Starwood properties when traveling to DC.
February 26, 2013
Rated 2 out of 5 by Dennis25 This hotel is weird
I was not to fond of the strange design of the hotel. And lacked in customer satisfaction.
September 3, 2013
Rated 2 out of 5 by Professor Not What I Was Expecting
Westin Hotels are a fine group of properties and well known for their comfort and amenities. The City Center property in DC, however, had several problems that could not be remedied: we reserved a suite because we were traveling as a group of three, but at 2:00pm we were told our room was still being cleaned despite our notice for earlier arrival. This happens, not a problem. However, at 3:00pm we were given keys and discovered the hotel had been newly renovated the previous week and we were the first occupants of this suite, room 127/128. Moreover, the carpets in both rooms were splattered with white paint flecks and there were marks on the carpet that could not be removed -- despite our borrowing from housekeeping a vacuum to try ourselves and clean it. This was from the poor workmanship of the people who did the painting.
The housekeeper was very kind and told us she had tried over and over again, but the paint flecks were imbedded in the carpeting. We complained, but no other suites were available, so the hotel gave us a 20% discount and offered to send us a fruit platter and bottle of wine. The discount was given but during the two days we were there, neither the fruit platter or bottle of wine showed up.
October 26, 2013
Rated 2 out of 5 by lawr Not very good
One phone did not work. The other worked only on speaker.
June 21, 2013
Rated 4 out of 5 by K2178 A nice night in Washington
The hotel was very clean and the bathroom could not have been more spotless. It was quiet in and around our room and we slept soundly. It seems we could have been upgraded as gold SPG members, as the hotel was empty, but no suggestion was made and our room was fine. The only complaint is that the breakfast buffet was way overpriced, but there are lots of restaurants within a 2 block radius that you could get a cheaper breakfast. In addition, the in room water was $5? Seriously? The Metro was for McPherson square (blue/orange line) was an easy walk with a CVS right on the way to pick up anything you might have forgotten for your trip. We would use this hotel again.
July 2, 2014
Rated 2 out of 5 by Tjas23 Falls Far Below
Excerpt from letter written to management..
We could've stayed in any other hotel in the area but due to reputation we chose Westin. As of right now, that seems to be a mistake. We have had several instances of poor customer service. For instance, the first night I arrived I called for towels, to have my laundry picked up and to report a broken air conditioner. After waiting 2 hours without anyone showing up, I went downstairs to report again. I did get towels, but it was an entire day before anyone came for the air conditioner and as of 3 days later I still have my laundry in bags waiting for service. Additionally, our room was NOT serviced for 2 days. This is unacceptable and unsanitary. We had a mound of dirty towels among other mishaps. I have pictures of this and would hope to keep these out the public eye. Housekeeping claimed that we had the DND sign on our door which is completely false. It seems that this is an excuse to avoid the job. Furthermore, in speaking with management yesterday, we were given compensatory options that were far from making our mishaps forgettable. We were also given a specific room service reservation to ensure service, no one came during this time, prompting me to goand look for towels and such....
It is important to note that an extremely large group of conventioners were in town.
July 18, 2013
Rated 4 out of 5 by EAE123 Service hasn't caught up with facilities upgrade
This hotel's upgraded facilities are lovely, and my stay was very comfortable. However, the room service situation wasn't great--there was no menu in my room, and when I called for one, they said they'd send it "right up". It showed up 20 minutes later, photocopied. Then, when I called to order, no one picked up the phone. Waited an hour, called again, and ordered successfully. All good until the next evening, when room service NEVER answered the phone at all. I finally had to go down to the lobby and ask them to place an order for me. That was a big flaw in an otherwise good experience.
August 1, 2014
Rated 1 out of 5 by unhappyguest321 Unsatisfactory Room and Bathroom
As a Starwood guest you expect a certain level of comfort and cleanliness…this was my third attempt to give SPG another try after two prior negative experiences; (Philadelphia and New York) only to be disappointed yet again with the lack of cleanliness of the room, bedding and bathroom. In the first room the bedding had multiple stains, the pillows were old and soiled and the bathroom ceiling was cracked and flaking/peeling. Front desk staff and the manager were very attentive however, first impressions are lasting impressions and my family and I are left with the impression that all SPG hotels lack the commitment of providing guests with clean bedding and rooms ...
June 26, 2014
Rated 2 out of 5 by iowandy Good Location, Lots of Issues
I just completed a stay at the Westin Washington City Center and have to say I was disappointed on several levels. While the staff were nice and consistent with the Westin brand, the hotel itself had several issues.
Beyond a dated room, lobby and elevator system, there was a major problem with my stay. I chose this hotel due to my normal Starwood property being sold out, and was concerned with some of the online reviews. I figured it wouldn't be that bad. Unfortunately it was. After returning to my room at 10:30 from a business dinner, I found both of my keys to be de-magnatized. I thought it probably was a result of being near my mobile phone, so I went to the front desk. When I arrived, the desk staff informed me that "my reservation was for one night only" and the hotel was sold out that night. I checked the itinerary from my corporate travel agency to find that the reservation was actually for two nights, and when I'd checked in the desk clerk had verified a two night stay. It took nearly 20 minutes to rectify the situation and no explanation was given. The desk staff had also insisted it was a reservation issue - not the hotel. However, when I returned to the room, I found the original key sleeve with my original checkout date printed on the sleeve. They were unable to explain what happened. The front desk credited me with 2,500 Starwood points, but I will not be back, and do not recommend this hotel. There needs to be some serious work done to ensure this lives up to the Westin brand.
September 19, 2013
Rated 4 out of 5 by Wbelton Willis Review
Overall my stay great with the W. There was to issues. I was in room 504 and there is no shower caddy in the room. Second, I ordered a signature salad. When the salad arrived to my room, there was no pecan on the salad. I called service express for help twice. After about two hours. The MOD finally showed up the pecan. Of course by then I had finished my meal. The MOD did give me a free breakfast coupon that I did not use. I would have happy if there were no pecans on-site in the salad if the Food Staff had notified me that they were out. I got the impression that the food staff though that I would not notice. Again, my overall stay was great and would Definitely to my family and friends.
July 24, 2014
Rated 3 out of 5 by TravelinKen Average Westin
This hotel is an "ok" Westin property. I could clearly hear (and feel the walls vibrate) as the doors slammed from neighboring rooms. If you like a quieter room ask for an interior room. I was in a "13" room which has a very nice view of the outside/front of the hotel and down the street but the window insulation wasn't very good and it sounded like a car would be driving right through my room. It was a corner room at the end of the hall but it wasn't very quiet.
The front desk staff were pleasant and the housekeeping staff were very friendly and always smiling. However, no mention of my Platinum status upon check-in and no upgraded anything offered.
January 16, 2012
Rated 2 out of 5 by JMK3 Need to Deliver on What You Promise
I had a one night stay here and while I had some hesitations about staying here based on the recent reviews, I was actually excited about staying here because a few days before my checkin the hotel reached out to me with a personal email welcoming me and asking if they could prepare anything for my arrival. Fast forward a few days. A long check-in que, No upgrade, a noisy atrium room across from a loud ice machine, and then the topper was, my simple request of having some chilled sparkling water in the room upon arrival with some fresh lime wedges didn't happen.
OK. Thought I was just a little early so sent an email to the person who contacted me enquiring about the sparkling water. Was told that they didn't realize that I had wanted it upon arrival, and the usually deliver around 5pm. Strange as the emails were clear. Was told it would be there in 30 minutes.
OK. Not there an hour later. Sorta gave up at this point but left for dinner and guess what when I came back several hours later it wasn't there either.
I know the hotel was going above and beyond by making the offer which is great, but then they need to deliver on their promises. Seems easy to me. Sent a note letting them know it never arrived and was offered free breakfast instead -- kinda useless as I left the hotel and was 1/2 way to New York at that time.
Anyways, a real disappointment after having my expectations set really high.
Was also told that the hotel would be going thru a renovation this fall -- it certainly needs it, but is definitely serviceable.
I would suggest staying away from the atrium rooms, as they suffer from the common noise problem associated with atrium style hotels.
Anyways, will look for other options in DC for the next time, unless the rate is too good!
June 22, 2013
Rated 4 out of 5 by MarkTexNYC Exceptional customer service and perfect for groups and events
Typically I travel solo and don't have to worry about anyone other than me. This time -- different. I was responsible for ensuring successful stays for a group of 40+ coming from all around the country for a big event at the Kennedy Center. I needed a place that would bend to our every need and ensure that a highly stressful, nonstop work, five-night stay went off without even a bump.
Some "non positives".
- The property is showing it's age: elevators are slow, carpeting needs replacing, interior facades are worn an not attractive to the eye.
- Most room windows open to the interior courtyard--which has plenty of light, but not the same as natural, exterior light.
- Elevators are slow---seemingly on their death bed.
- On-property Starbucks is strange, not a real Starbucks.
- Hotel bar, one night, shut down a bit before midnight as our large group strolled in, hungry and in need of a night cap--to no avail. The kitchen was also closed and the staff seemed to not be able to help us.
- No Club Lounge
On the the big positives--and let me repeat...POSITIVE:
- From first contact with Lynn (chief concierge) and Jessica (sales manager) -- we felt like family and had every single need (some of them, in retrospect, ridiculous) taken care of with care, calm and expediency. Lynn and Jessica single handedly made every dime we spent well worth it.
- We needed several on-property breakfasts, lunches and dinners -- all were executed perfectly and within budget.
- Accompanying our group were some of our top donors and other VIPs--they showered us with the highest compliments similar to the ones above...telling us "great hotel choice."
- Every single staff person (from front desk, to porters, to operators, etc.) were spot-on, professional and more accommodating than any other hotel I have ever stayed in.
Certainly for the same rate there are some hotels in this area of DC that are "nicer" and perhaps closer to some of the landmarks, but I wouldn't trade my experience here for anything.
March 5, 2012
Rated 4 out of 5 by Mark987 Overall a great stay
I have been to this hotel severl times over the last few years and have never had a bad stay. Staff is very friendly and never have a problem addressing any needs. Greta location as it is near everything you ned.
My only comment from this visit was that that house keeping was inconsistant. Sometime the right amount of towles were there sometimes they weren't. One day I returned to a pile of towels and face cloths on the counter (clean but not hung up), and on at least two days the standards bathroom amenities were not provided (missing soaps, shampoos, etc).
Again more annoying than anything else but thought I would bring it up.
August 21, 2013
Rated 5 out of 5 by Delaine This hotel exceeded expectations
I had read the reviews for this hotel, and had some reservations about staying here. But the hotel exceeded my expectations. We checked in on a Friday night, and were given a suite upgrade. The staff was very helpful. When I mentioned we were planning to visit the Holocaust Museum, the concierge provided front of the line passes. The hotel is quite close to Dupont Circle, and we walked over for dinner several nights. The complimentary Continental Breakfast was adequate. The only (slight) negative was that the hotel was not very close to the Metro.
June 7, 2012
Rated 3 out of 5 by RafKam Blast From The Past
Staying here, I felt transported back into the 1980s. The hotel has a funny retro feel about it, elevators are very slow, nothing is where it should be, and why in the world are those rooms with indoor balconies?? My room faced the inner courtyard, which means anyone can basically look into your room at any time of the day or night, which means you'll have to keep your curtains shut.
There is no club lounge, and no minibar. The gym room has dated equipment and no natural light and feels very stuffy.
Whilst the location was very convenient both for meetings and sightseeing, I will probably not stay here again if I can avoid it.
June 8, 2012
Rated 3 out of 5 by HanSOLO Nice facilities with terrible service
The hotel looks new and has some renovations still going on. However the drilling noise is drowned out by the chatter and general rudeness/ incompetence of the staff. I would best describe it as a hotel the kids have taken over, but that would be offensive to the kids. Absolutely hopeless seems to be the culture, and try getting accurate information on places to go or eat and then figure it out yourself. More interested in hanging out than servicing customers. Rates have probably already suffered for this, would be looking here first if SPG need to find additional revenue potential. Won't stay here again, it's embarrassing.
April 22, 2014
Rated 3 out of 5 by totoro Undervalue service
The hardware was great. The signature heavenly bed and room temperature helped feel me home.
Service was lack of elegance and skillfulness. 1) Long queue at the front desk to check in. 2) No invoice so very inconvenient to check later for wrong charge. 3) It was only SPG hotel that could read BRG rate from the system. Unlike other SPGs, it complaint the guests should hand in printed version of BGR approval upon arrival. Haha~
August 27, 2014