ウェスティン・ワシントン,D.C. シティーセンター

  • アメリカ合衆国
  • 20005
  • コロンビア特別区,
  • ワシントン
  • 1400 M Street NW
  • マップ

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 3.2 out of 5 by 540 reviewers.
Rated 1 out of 5 Bad frontdesk service It was confusing which line to check-in because the two counters were both for SPG (one for gold SPG and the other was for regular SPG) and we were not. There was only one female staff serving the guests at the gold SPG counter so everyone lined up there. We were the fourth group. Then, a male staff came out and called out for the next guests to serve. The third group didn't move from the gold member line, so we thought they might want to be treated as gold members and we moved to the normal SPG line. The male staff finished with the group and ignored us who were in the next queue and called for the third group, which was in the gold SPG line. That's fine because they came before us and if they were happy with the less privilege line, it's their choice. The annoying thing is, when it was our turn, the staff completely ignored us and turned to play with a little child whom the other female staff at the gold member line was holding. After a while, he disappeared and came back to check-in for us. I would like to ask if you trained your staff about manners and if this man has the knowledge to do services. The Westin had always been our favorite hotel and I am sure there are a lot of other great staff who have respect in their duty and work hard. However, this man ruined everything and we felt very negative about Westin. Staff are the face of the hotel and guests come back because of the services above anything else. I wanted to recommend your hotel to other friends who always stay at another five star hotel but now I don't think I want to do that anymore. July 4, 2015
Rated 5 out of 5 by Wonderful Hotel Our arrival to Washington DC was really rough but once we arrived at the Westin, it was fabulous. My family and I, were extremely satisfied. The staff was prompt and friendly when greeting us. They helped remove all our luggage from the taxi. The lobby was very big and inviting. When we got to our room, we were very pleased. The bed and bedding were dreamy. The bath towels were super soft and big. It was also a plus to have Starbucks coffee available first thing in the morning. I would highly recommend this Westin Hotel to everyone. Very satisfied family vacation!! June 23, 2015
Rated 5 out of 5 by Excellent location This is a beautiful hotel in a great location. The staff was very friendly and helpful. Everything was very clean and updated. The Fringe Tree Bar/restaurant was very nice. Barry took care of us both evenings we stopped in and he was extremely efficient and very friendly. June 21, 2015
Rated 4 out of 5 by Convenient location and wonderful staff at breakfast! Great location for doing all the touristy things, and also for walking over to Logan/Dupont Circle areas. In particular enjoyed the proximity to the 14th St. corridor to try a number of restaurants there. I only ate breakfast at the hotel but have to mention two individuals who were really outstanding - Mary, the greeter in the front has such a wonderful, warm demeanor! She always got our day off to a great start! Additionally, Alem in the restaurant remembered our order from a prior morning and pretty much read our minds in terms of getting our breakfast over to us really quickly, and exactly like we wanted it! Amasaganalo Alem! June 11, 2015
Rated 5 out of 5 by Impressive post-renovation hotel quality Truly impressive changes at this Westin property in DC City Center. It has turned over a new leaf by leaps and bounds. I used to avoid this dull, drab, dreary and dingy hotel but this time - after the renovation - I am thrilled to find light, shine and elegance. Room 300 exceeds expectations in almost all categories and can compare with almost any room at the St Regis and better than most W Hotels. Miss Nazee - front desk reception - was aware, informed and cordial - a very crucial change from the staff in the past. This is indeed a pleasurable experience. As a Platinum member I do not indulge in exuberance but I think the Westin deserves it, this time. Congratulations! May 31, 2015
Rated 5 out of 5 by Excellent Saturday & Sunday Morning Breakfast The staff at this hotel is real and not pretension - they will always take care of you and have time to make your stay easy and carefree. Thank you so much Emebet and your breakfast staff at this hotel. Always helpful, attentive, and very family friendly. Of all the places we could go to eat, your breakfast team has taken care of my family and made us feel comfortable with our twin toddler girls. Thanks again so much for making our weekend relaxing. For Gretza and Woki who never complain and give us excellent house keeping - My wife and I greatly appreciate you. It is so rare to find a staff in housekeeping that cares and makes you feel at home. Thanks again Westin Washington DC City Center Staff. May 24, 2015
Rated 4 out of 5 by Walking distance from attractions Location is great since it is near all the major tourist sights. Service was good until I realize that my credit card was charged twice one on April 19 and another one on May 10 for one night stay. I have tried to contact with the hotel multiple times and still unresolved. Spoke with Manager S. over the phone over a week and still no response. Associate that check me in confirmed that hotel was pre-paid. Also left a message with the account department and I did not hear back. May 19, 2015
Rated 2 out of 5 by Good location but bad smell I recently stayed here for one night, and have to say, besides the good location, I was overall very disappointed. After checking in and arriving at our room, I was immediately hit with the smell of mildew upon opening the door to our room on the 11th floor. I assume that musty, mildewy smell was coming from the bathroom - there was no ventilation in the bathroom, as it turned out - but it had permeated the entire room. And, of course, you couldn't open the windows to air out the room. As I've stayed in a lot of hotels, this wasn't the first time I've come across this mildew smell, but it's always disappointing that more isn't done to keep the bathrooms clean. I'd rather smell bleach than that smell! Additionally, when packing up and getting ready to check out the next day, I went downstairs to get a luggage cart, but was told I had to call and they had to bring the cart to me. I don't like being forced to use a bellhop just to get a cart I am perfectly capable of using myself. Overall, I would not recommend this hotel until they've done something about the smell, even if they are located in a convenient location. May 17, 2015
  • 2015-07-06T14:08:55.278-05:00
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