Rated 5 out of 5 by yanks Very helpful and courteous staff
Front desk staff always accommodating and enjoyed complementary breakfast.on the mezzanine level; our server, Alem was the best.
April 20, 2015
Rated 2 out of 5 by JSJB Much less than expected
Terrible valet service and not worth $55 per vehicle per day. It took 25 minutes to retrieve a vehicle on a Friday evening and 45 minutes to retrieve a vehicle on a Saturday morning. 3 staff members stood and watched as 2 staff members tried to make the best of a most unfortunate experience for multiple guests that waited and waited.
The Easter Brunch was not a value for $50 per person which included a 20% service charge for a buffet, particularly when feeding 6 people.
Rooms were comfortable, service was apathetic.
April 6, 2015
Rated 3 out of 5 by erika13 Not the service I'm used to with SPG
I stayed here for a work trip to DC. I've stayed here once before and it was satisfactory and my experience with Westin has always been positive, When I checked in I had asked if an upgraded room was available since that's part of having gold status. They assured me that the room they were putting me in was an upgraded room and I would be very happy. Upon entry of the room, I noticed a strong odor. It smelled a bit of sewage and mildew. I had dinner reservations, so I quickly dropped my stuff off and hoped that by the time I got back to the room the smell would have gone away. It was about 10:30 pm ET when I returned to settle in and the smell was still there. I'm not one to normally complain, but I wasn't going to be able to sleep with that smell. I called down to the front desk. Of course they were very apologetic and said they would check about putting me in another room. Thirty minutes went by and I hadn't heard anything. I finally called to check on the status. They apologized and got me into another room. The second room was nice and very comfortable. Other service items: a couple of days during my stay they did not come to clean the room until after 4 pm ET, I had to call down twice for a room service request and a dirty tray from room service had been left outside of my room for an entire day. Overall the hotel was nice and the staff was friendly but they were very slow to respond to request if at all. I'm a huge fan of SPG so my expectations are a bit higher, but I've definitely had better service. They could have had an off week!
February 25, 2015
Rated 5 out of 5 by Natalya Отличный отель по всем показателям
Lovely helpful staff, great delicious breakfast, convenient location in the center of the city, from all the interesting places relatively close, the subway 5 minutes. There is always a taxi. In the evening, tasty snack right in the hotel at reasonable prices. In the lobby is always worth living for a bowl of apples in the evening - in the lobby provides free apple tea in a large thermos-samovar, right at the Starbucks on the 1st floor. Very comfortable hotel. Thank s!!
February 17, 2015
Rated 5 out of 5 by EdwinInDC Aaron Czarnolewski
I just wanted to commented how helpful and professional he was with me on Dec 7, 2014. I was accidentally dropped off at this hotel instead of Westin Georgetown. I was in town for UCI's Healthcare Executive MBA lectures and meetings with past and present administration and congressional staffers/members and former assistant/associate Secretaries of Health and Human Services. Aaron not only provided helpful service to a sleep deprived person from an overnight flight, he was extremely patient and courteous. I want to make sure he is recognized for his excellent service.
January 23, 2015
Rated 2 out of 5 by HiggyHockey2012 Yikes
Disappointing hotel. Got my "upgraded" room on the 2nd floor - and directly next to 4 elevators, bottle of water filled with cigarette butts on the balcony and a used latex glove hanging off the living room lamp. Front desk was apologetic and offered SPG points. Heat/Cooling didnt work in my room which also over hanged the lobby. Room seemed as if it was half-way upgraded and the balcony area was odd - interior balcony hanging over the lobby and views of other interior rooms. Room was loud from elevator noise and lobby activity.
January 5, 2015
Rated 4 out of 5 by traveller1397 Good experience
Fay at check in and conceirge staff were particularly pleasant and efficient. Very pleasant breakfasts thanks to Alem and her team in the restaurant. Smaller room than last stay but comfortable enough. Hotel is in an excellent location for tourists. Walking distance to most major attractions.
December 5, 2014
Rated 5 out of 5 by Victor1940 Platinum!
Just reached SPG Platinum level and the Westin staff went out of their way to recognize and celebrate my new status. Last thing I expected when I checked in near midnight, but waiting for me in my room was a beautiful cake and a bottle of red wine! Well done!
December 5, 2014