Rated 5 out of 5 by happyguest2015 Excellent Saturday & Sunday Morning Breakfast
The staff at this hotel is real and not pretension - they will always take care of you and have time to make your stay easy and carefree.
Thank you so much Emebet and your breakfast staff at this hotel. Always helpful, attentive, and very family friendly. Of all the places we could go to eat, your breakfast team has taken care of my family and made us feel comfortable with our twin toddler girls. Thanks again so much for making our weekend relaxing.
For Gretza and Woki who never complain and give us excellent house keeping - My wife and I greatly appreciate you. It is so rare to find a staff in housekeeping that cares and makes you feel at home.
Thanks again Westin Washington DC City Center Staff.
May 24, 2015
Rated 4 out of 5 by Araujo Walking distance from attractions
Location is great since it is near all the major tourist sights. Service was good until I realize that my credit card was charged twice one on April 19 and another one on May 10 for one night stay. I have tried to contact with the hotel multiple times and still unresolved. Spoke with Manager S. over the phone over a week and still no response. Associate that check me in confirmed that hotel was pre-paid. Also left a message with the account department and I did not hear back.
May 19, 2015
Rated 2 out of 5 by Mcn2 Good location but bad smell
I recently stayed here for one night, and have to say, besides the good location, I was overall very disappointed. After checking in and arriving at our room, I was immediately hit with the smell of mildew upon opening the door to our room on the 11th floor. I assume that musty, mildewy smell was coming from the bathroom - there was no ventilation in the bathroom, as it turned out - but it had permeated the entire room. And, of course, you couldn't open the windows to air out the room.
As I've stayed in a lot of hotels, this wasn't the first time I've come across this mildew smell, but it's always disappointing that more isn't done to keep the bathrooms clean. I'd rather smell bleach than that smell!
Additionally, when packing up and getting ready to check out the next day, I went downstairs to get a luggage cart, but was told I had to call and they had to bring the cart to me. I don't like being forced to use a bellhop just to get a cart I am perfectly capable of using myself.
Overall, I would not recommend this hotel until they've done something about the smell, even if they are located in a convenient location.
May 17, 2015
Rated 5 out of 5 by yanks Very helpful and courteous staff
Front desk staff always accommodating and enjoyed complementary breakfast.on the mezzanine level; our server, Alem was the best.
April 20, 2015
Rated 2 out of 5 by JSJB Much less than expected
Terrible valet service and not worth $55 per vehicle per day. It took 25 minutes to retrieve a vehicle on a Friday evening and 45 minutes to retrieve a vehicle on a Saturday morning. 3 staff members stood and watched as 2 staff members tried to make the best of a most unfortunate experience for multiple guests that waited and waited.
The Easter Brunch was not a value for $50 per person which included a 20% service charge for a buffet, particularly when feeding 6 people.
Rooms were comfortable, service was apathetic.
April 6, 2015
Rated 3 out of 5 by erika13 Not the service I'm used to with SPG
I stayed here for a work trip to DC. I've stayed here once before and it was satisfactory and my experience with Westin has always been positive, When I checked in I had asked if an upgraded room was available since that's part of having gold status. They assured me that the room they were putting me in was an upgraded room and I would be very happy. Upon entry of the room, I noticed a strong odor. It smelled a bit of sewage and mildew. I had dinner reservations, so I quickly dropped my stuff off and hoped that by the time I got back to the room the smell would have gone away. It was about 10:30 pm ET when I returned to settle in and the smell was still there. I'm not one to normally complain, but I wasn't going to be able to sleep with that smell. I called down to the front desk. Of course they were very apologetic and said they would check about putting me in another room. Thirty minutes went by and I hadn't heard anything. I finally called to check on the status. They apologized and got me into another room. The second room was nice and very comfortable. Other service items: a couple of days during my stay they did not come to clean the room until after 4 pm ET, I had to call down twice for a room service request and a dirty tray from room service had been left outside of my room for an entire day. Overall the hotel was nice and the staff was friendly but they were very slow to respond to request if at all. I'm a huge fan of SPG so my expectations are a bit higher, but I've definitely had better service. They could have had an off week!
February 25, 2015
Rated 5 out of 5 by Natalya Отличный отель по всем показателям
Lovely helpful staff, great delicious breakfast, convenient location in the center of the city, from all the interesting places relatively close, the subway 5 minutes. There is always a taxi. In the evening, tasty snack right in the hotel at reasonable prices. In the lobby is always worth living for a bowl of apples in the evening - in the lobby provides free apple tea in a large thermos-samovar, right at the Starbucks on the 1st floor. Very comfortable hotel. Thank s!!
February 17, 2015
Rated 5 out of 5 by EdwinInDC Aaron Czarnolewski
I just wanted to commented how helpful and professional he was with me on Dec 7, 2014. I was accidentally dropped off at this hotel instead of Westin Georgetown. I was in town for UCI's Healthcare Executive MBA lectures and meetings with past and present administration and congressional staffers/members and former assistant/associate Secretaries of Health and Human Services. Aaron not only provided helpful service to a sleep deprived person from an overnight flight, he was extremely patient and courteous. I want to make sure he is recognized for his excellent service.
January 23, 2015