Rated 2 out of 5 by DJis28 Below average room
Compared to other Starwood hotels I've stayed in this one is by far the most unappealing. It was nothing eye popping like other hotels in the area. For the price I expected to have nicer amenities at the minimum but it was a basic low budget room. I was in town to celebrate my birthday and was told I would get upgraded to a better room at check in.. But when I checked in it was nothing eye popping about the room which was a let down because there were other rooms in the area that were way nicer for the same price. I purchased a city view double room and when I got into my room it was a king "small" room facing the lobby area. I called to be moved to the room I purchased. I was told by the staff I could stay in the room I was in and get $50 off my total or move and get a cheaper rate. After deciding to move to a city view room I had to load my own baggage back up and move myself with no help. When I got my receipt the rate was not changed or no discount was giving so I called the front desk and there were no notes of my issue and they just took off parking for one night which was $59 a night. The hotel is in a good area but if you are looking or hoping for a typical SPG nice room this is not the place to go its basic.
May 16, 2016
Rated 5 out of 5 by NDuzzi Excellent Service
My wife and I went down to spend a weekend away in DC and we were very happy with this hotel. I travel all the time for work and usually don't care about the room size but since I was with my wife, I submitted a upgrade request and the day before arrival it was not allocated as of yet. So I reached out to Faye, the Guest Services Manager, who was amazing in accommodating us. He gave us a 2 room suite with an amazing bathroom. Sean at the front desk was also very helpful, remembered us throughout the stay and gave us some tips for things to do around the city.
We got a later start on a pouring day and they even dug deep in the back room and found 2 umbrellas. Very happy with the staff and hotel!
April 30, 2016
Rated 5 out of 5 by LuvnTraveler great customer service
We were at this property over the 4th of July holiday. The entire staff did a great job to accommodate travelers. The property was also in a great location for walking to various sites in DC.
April 28, 2016
Rated 5 out of 5 by MikeyL Great Hotel
loved the hotel but went for the green choice and never rec'd any points
April 20, 2016
Rated 5 out of 5 by Kathy101 Fabulous stay
We were at the Westin DC, City Center for this year's DC Tap Festival. From the moment of check in our stay was great. The front staff, Valet attendants (hint: text for your vehicle, it is much quicker), baggage handlers, and room maid staff were very professional, yet personal; all showed kindness and made us all feel like important guests not just another client. The Fringetree Bar and Restaurant offered excellent quality food and drinks that were worth the wait. It gave us a chance to sit a bit and relax with good friends. Our room was spacious, it offered a M Street view and a fantastically comfortable bed and linens. The TV was large, 50" and service was fine. We actually saw little TV, as we had busy days and evenings. The surrounding area provided some excellent shops and dining options. We felt safe walking 5 blocks to dine with a 5 year old in tow. On Friday, the temps were nice and there were large glass spouted beverage dispensers in the lobby, one filled with mint infused water and one with strawberry infused water. What a welcome after a city tour! The concierge, Sean, was very kind, helped me find just the right choices for a tour with a 5 year old and also great choices to eat in Georgetown that were child friendly. He was such a surprise, even telling us where the best cupcakes were sold! The teens both loved everything, especially the rain shower and white tea aloe bath products, the Starbucks shop in the lobby, and those cupcakes! Thank you Westin for not disappointing us in DC.
Room Tip: Ask for a M Street view room. Also, book via SPG and get free wi-fi
See more room tips
Green Features: They offer a green linen option, have recycle trash containers in the room and throughout the hotel.
Stayed March 2016, traveled with family
March 27, 2016
Rated 5 out of 5 by AjayGupta Best business travel experience - Amazing and supportive staff
I would like to recognize the staff to go out of their way in helping me with a business meeting by extending the stay after checkout, helping me identify the cab that I left my wallet in by going over security footage and checking on me multiple times during a very stressful time. Staff was courteous and the service was excellent. Highly recommend for business travelers. Thank you Cedric, Steven and Andreas
March 23, 2016
Rated 2 out of 5 by Josef617 Sub-par
Most of the hotel's rooms face an inside courtyard - meaning no natural light. For me, this is reason enough to stay elsewhere next time I'm in DC. Additionally, the food from room service was terrible: the salad was minuscule and the fries were soggy and cold. Additionally, no platinum upgrade was available.
March 18, 2016
Rated 5 out of 5 by michaeledison Good Hotel for a quick stay
I stayed one night and would recommend the hotel. It definitely has a business/professional vibe so its great for business travel! I ordered room service for dinner, for was good but nothing to brag about. The staff was very friendly and helpful! Room was clean and spacious! Great location!
March 16, 2016