Rated 5 out of 5 by AFisher125 Great hotel for business travel
Good accommodations and would recommend
August 19, 2014
Rated 4 out of 5 by michele4 Nice hotel
We enjoyed everything about the hotel except that our room was next to the elevators which were very noisy so it kept us up late and up early with some hammering or repair on the elevator.
August 18, 2014
Rated 3 out of 5 by Twocs Small room but comfortable and very clean
Room is small but very comfortable and clean. Westin beds are the best.
August 17, 2014
Rated 5 out of 5 by BobbyL A Beautiful Experience
What a nice Hotel to stay and visit Washington. Parked the car during our stay. The Concierge arranged for an all day trolley tour that picked you up at the Hotel. The rest of the staff ( bartenders, restaurant servers, carhops and a very special bellman named Ernist ) made our stay outstanding. Ernist would check with us daily on our well being. The room was very comfortable, except for a noisy neighbor.
August 15, 2014
Rated 3 out of 5 by bmitchell Not the best
I've had many great stays at Starwood hotels but this one was lacking. It wasn't horrible by any means but between the lobby music that was audible early in the morning up in my room on the 12th floor, taking 30 minutes to retrieve my Valet, and minor things like that, it was not my best experience.
August 13, 2014
Rated 4 out of 5 by Guelph Anniversary
Came for our 35th Anniversary. Was asked when I reserved if it was for a special occasion and I told them it was our 35th.
Shortly after arriving a bottle of wine and strawberries were delivered to our room. Very impressed!
August 13, 2014
Rated 1 out of 5 by Tra2012 AWFUL!
Nats in the pastry case of the so-called Starbucks coffee service in the lobby.
New manager on duty that could not answer any of my questions regarding the project I was handling while at the hotel.
Bumbling valets who were disorganized with all customers and confused about getting taxis and cars for guests.
Bland room. Dark environment.
Interior outdated and in need of refurbishment. Room furnishings need to be replaced. Bedsheet was on the bed inside out. Doo Not Disturb sign always fell off the door handle and was plastic that snapped when handled. Entire hotel was humid and seemed like there was no interior air conditioning anywhere.
October 11, 2012
Rated 4 out of 5 by EAE123 Service hasn't caught up with facilities upgrade
This hotel's upgraded facilities are lovely, and my stay was very comfortable. However, the room service situation wasn't great--there was no menu in my room, and when I called for one, they said they'd send it "right up". It showed up 20 minutes later, photocopied. Then, when I called to order, no one picked up the phone. Waited an hour, called again, and ordered successfully. All good until the next evening, when room service NEVER answered the phone at all. I finally had to go down to the lobby and ask them to place an order for me. That was a big flaw in an otherwise good experience.
August 1, 2014