Rated 1 out of 5 by Michabc HVAC in rooms needs upgrading
The HVAC is so noisy that it prevents restful sleep. This is pervasive throughout hotel and staff knows it
September 23, 2014
Rated 4 out of 5 by RPwalker Great hotel
The Westin was in a great location - close to everything, the services were exceptional, the room was comfortable and clean, the fitness center was very complete and the bar/restaurant served quality food at reasonable prices. I would definitely recommend this property to friends and look forward to my next visit.
October 6, 2014
Rated 5 out of 5 by Glenber Great Location / Excellent Staff
Great location. Wonderful experience. The breakfasts in the morning are the best. The Westin was very clean and comfortable,really impressed with the Heavenly bed and shower.
The staff is very accommodating. Everyone on staff was friendly and courteous.
Looking forward to a return trip to the DC Westin.
October 5, 2014
Rated 4 out of 5 by pepe12 Great Staff
This hotel has great staff, they made our stay very pleasurable.
October 6, 2014
Rated 1 out of 5 by Tra2012 AWFUL!
Nats in the pastry case of the so-called Starbucks coffee service in the lobby.
New manager on duty that could not answer any of my questions regarding the project I was handling while at the hotel.
Bumbling valets who were disorganized with all customers and confused about getting taxis and cars for guests.
Bland room. Dark environment.
Interior outdated and in need of refurbishment. Room furnishings need to be replaced. Bedsheet was on the bed inside out. Doo Not Disturb sign always fell off the door handle and was plastic that snapped when handled. Entire hotel was humid and seemed like there was no interior air conditioning anywhere.
October 11, 2012
Rated 1 out of 5 by JBirdontheroad Total lack of attention
I am a Platinum member and was in DC for a conference. I decided to stay at this Westin rather than the conference hotel since I am a big Westin fan. I have to say that the total lack of attention my simple request received was not in keeping with the usual high Westin standard. When I first checked in at Noon I was given a 2 double bed room that had a view of the interior courtyard instead of the King I requested on my profile. I asked the front desk to move me to a outside view King room, reminded them I needed a feather-free room, and left for the conference. I returned at 5pm to get into my new room and change for dinner. I was in an outside King but it was not feather free. I asked the front desk on my way out to please have housekeeping de-feather the room and left. I returned at 10:30pm and went to my room which STILL had not been de-feathered. I returned to the front desk and requested for the 3rd time that day to have the room de-feathered. A half-hour later a gentleman from Westin Corporate came to my room with a cotton blanket. I helped him make the bed and he left. There was no apology or acknowledgement from anyone on staff for this. I occasionally have to ask once to have my room de-feathered but 3 times in one day and to not even be offered an Upgrade as a Platinum member is bad management in my opinion. I will not be staying at this property again!
October 5, 2014
Rated 5 out of 5 by JoOnTheGo A successful meeting, yet again - and the food is spectacular
This is our second year hosting our annual conference in D.C. at the Westin City Center, bringing together staff from every state. It was wonderful to see the beautiful rennovation the hotel has undergone. The entire hotel staff up to and includding the General Manager were constantly checking in to be sure everything was running smoothly. all the attendees were extremely impressed with the quality and presentation of the food - Chef Nunez is very talented! Chef helped us tailor the menu and offered alternatives that accommodated all atendees pallets - Presentation of the food was beautiful and mouthwatering! From beginning to end, service was exceptional. We will plan to have more of our meetings at this location.
September 26, 2014
Rated 1 out of 5 by Susan81 Worst Service Ever
I had room reserved from 4/11 to 4/14. Before starting from Chicago on 4/11, I called the hotel to confirm my room booking and requested for King size bed since My wife and I were traveling with 11-months old baby. The hotel staff (including manager) confirmed my booking, bed request and gave me a confirmation number. I got that in email as well from hotel staffs. Our flight from Chicago got delayed and we reached hotel at 1 am at night instead of 10:30pm. When we reached hotel, we were shocked to hear that they would not give us room for the night since hotel was overbooked. The person and her manager on duty said that they will give us walk in to another hotel for the night and we will have to come back tomorrow. The only reason I called that morning to confirm reservation because this was our first travel with baby and wanted to make sure that our stay is comfortable and last thing we wanted to do is change hotel. With baby, unpack his stuff for one night and pack it again next day to move to different hotel was something we were not prepared for.
We spent 90 minutes arguing with them that we were given confirmation number in morning but the hotel staff simply denied that they have any knowledge of our confirmed reservation. I gave them the name of three person I spoke with and showed them the email exchange I had with them. The hotel staff present at that time refused to contact the three staffers saying that they were in morning shift and gone home.
We did not expect such a pathetic service and rude behavior from Westin hotel. We stayed in lobby for 90 minutes with our 11 months old baby while they failed to communicate with their internal employees. Despite having our reservation done 20 days in advance and confirming room same morning, Westin denied us room 1am at night.
The worst service I have ever seen in my life!!
May 10, 2013