Rated 3 out of 5 by WashingtonVisitor Family Weekend
1) When booking, it would have been nice to know that none of our windows were exterior. When booking a suite, I would have expected this.
2) Due to the location of the room,(above lobby) the hotel was very noisy at times especially in the early evening when we were trying to put our children to bed.
3) I wanted to make sure to recognize “Ney” our server at breakfast every morning. He was excellent and took tremendous care of us and my children. We made a special effort to ensure we saw him one last time to thank him before we departed.
June 20, 2016
Rated 3 out of 5 by Wright63 Customer not satisfied
Me and my daughter stayed here memorial weekend. Hotell overall is nice but we checked in on friday and went somewhere at 8am Saturday morning got back at 4:30 and room was still not clean. Told front desk they brought towels and wash cloths then I asked for a extra blanket at 4:30 still at 9:30 no blanket. I had to go downstairs to ask again. Really was not pleased. Then at 9am Sunday morning housekeeper came in and said check out but couldnt clean the room the day before that early but ready to put us out when check out is at 12. Well really wasnt pleased. So manger Cedric called and promise a one day parking refund. They took my room fee out but as of today still havent got a refund. It doesnt take this long. I called and he seemed upset cause I called inquiring about the refund. Its still not refunded. I will not stay again. Wasnt pleased and manger is not a man of his word.
June 14, 2016
Rated 2 out of 5 by OnBusiness33 Poor Planning
I stayed in DC-area SPG hotels for weeks before my stay, so I did not expect issues at this location. However, the staff did not verify the credit card authorization on file before I checked in. As a result, I had to wait for verification at 11 pm. All I wanted at such an hour was to get to my room.
Once I learned that there was an issue with the credit card, I had my company call the hotel the next morning. The lady in Sales told my colleague that she would call back if there were any issues with the card on file. Unfortunately, no one contacted our company about issues. When I arrived to the hotel after work, the hotel staff turned off my key. What an unprofessional thing to do. I again had to wait while they sorted out the card. To make matters worse, the card they gave me did not work a second time after the card issue was resolved.
I stayed at the Le Meridien for four weeks during my DC visit and never experienced this. I will not stay at the Westin DC again.
June 7, 2016
Rated 5 out of 5 by Bel725 Fantastic hotel!!
The entire staff is absolutely fantastic & very attentive. From check in, breakfast buffet in 1400 and dinner in Fringetree, I am taken care of like family.
May 28, 2016
Rated 2 out of 5 by DJis28 Below average room
Compared to other Starwood hotels I've stayed in this one is by far the most unappealing. It was nothing eye popping like other hotels in the area. For the price I expected to have nicer amenities at the minimum but it was a basic low budget room. I was in town to celebrate my birthday and was told I would get upgraded to a better room at check in.. But when I checked in it was nothing eye popping about the room which was a let down because there were other rooms in the area that were way nicer for the same price. I purchased a city view double room and when I got into my room it was a king "small" room facing the lobby area. I called to be moved to the room I purchased. I was told by the staff I could stay in the room I was in and get $50 off my total or move and get a cheaper rate. After deciding to move to a city view room I had to load my own baggage back up and move myself with no help. When I got my receipt the rate was not changed or no discount was giving so I called the front desk and there were no notes of my issue and they just took off parking for one night which was $59 a night. The hotel is in a good area but if you are looking or hoping for a typical SPG nice room this is not the place to go its basic.
May 16, 2016
Rated 5 out of 5 by NDuzzi Excellent Service
My wife and I went down to spend a weekend away in DC and we were very happy with this hotel. I travel all the time for work and usually don't care about the room size but since I was with my wife, I submitted a upgrade request and the day before arrival it was not allocated as of yet. So I reached out to Faye, the Guest Services Manager, who was amazing in accommodating us. He gave us a 2 room suite with an amazing bathroom. Sean at the front desk was also very helpful, remembered us throughout the stay and gave us some tips for things to do around the city.
We got a later start on a pouring day and they even dug deep in the back room and found 2 umbrellas. Very happy with the staff and hotel!
April 30, 2016
Rated 5 out of 5 by LuvnTraveler great customer service
We were at this property over the 4th of July holiday. The entire staff did a great job to accommodate travelers. The property was also in a great location for walking to various sites in DC.
April 28, 2016
Rated 5 out of 5 by MikeyL Great Hotel
loved the hotel but went for the green choice and never rec'd any points
April 20, 2016