Rated 3 out of 5 by shadewizard Slow WiFi connection and expensive parking
Stayed here for two nights. The WiFi connection is weak and very slow. Call the front desk and there is nothing they can do to fix it. Paid $17 for the crappy internet. Also parking is extremely expensive here.
October 13, 2014
Rated 5 out of 5 by WhosWhoinHC Beautiful Hotel-Perfect Location
What a great place to stay-- right in the heart of lovely downtown San Diego, convenient to just about everything, including the airport, Seaport Village, Gaslamp District, every type of restaurant imaginable, and all within walking distance.
October 6, 2014
Rated 4 out of 5 by JudyRob70 What could have been better
We had a room change due to cigarette smell, but our second room was not as nice as the first. Should have been equal to or better than the first. At the price that is charged, WiFi should be complimentary! Concierge was preoccupied when we spoke to him - not giving full attention.
September 30, 2014
Rated 3 out of 5 by LeslieDS unimpressed
never have I stayed at a Hotel where I was told NO so many times in my 1 night stay.
i parked in the building's self park only to find out later it isn't affiliated with the hotel & they only offer valet and could not validate my self parking.
i am only a gold SPG member, but am usually given free internet. when i asked about it, i was again told no.
then i asked for a late checkout (1 hour later than posted) and again was told NO.
Finding the actual parking and entrance for this property was also a challenge. the street address & entrance are around the corner from one another with no clear sienage. and the facet that many of the streets are one way make it even more challenging to access.
When needing a San Diego hotel in the future, I will not stay here again, I will locate another Starwood property.
March 6, 2012
Rated 5 out of 5 by 933flz Best Staff I've Seen in YEARS. Nice hotel
Our experience here was AMAZING. The staff went beyond our expectations. We rented the ball room and several hotel rooms. The rooms were very clean. The rooms were also quiet with great views. I can't imagine switching to another hotel if I return to San Diego. Finally, walking distance to the Downtown district was great.
September 5, 2014
Rated 5 out of 5 by Brian36 Always a pleasure
I've stayed at this hotel numerous times, and it's always a great experience. The front desk knows how to provide excellent service.
January 7, 2012
Rated 5 out of 5 by Manju Great views
Although I was only staying one night at the Westin-SD, it was a very pleasurable experience. Located in downtown San Diego, my room gave me a breathtaking view of San Diego bay and the San Diego skyline. The room was spacious, clean, and met my every expectation. I'd like to single out one desk clerk employee - Melissa - who actually remembered my birthday from a day earlier. The entire staff was excellent and I would, without hesitation, recommend this hotel.
December 22, 2011
Rated 5 out of 5 by INTraveler39 Great hotel, excellent location
I thought this hotel was excellent. Room was clean, well laid-out, with lots of power outlets around the room. Great view (if you get one of the more pricey rooms or are a preferred member) and quiet room.
The location of this hotel was also very good. Close to train, trolley and bus options, as well as just to walk to great restaurants and other attractions in the gas lamp quarter.
Staff was great - very friendly and helpful. Not that I asked much of them, but my few interactions were great. One of the shuttle drivers even offered to take me to the airport outside of the normal airport run time, which was really nice. I was more than willing to take a taxi.
September 5, 2014