Rated 5 out of 5 by Nupie Successful Platinum Upgrades
I planned a girls weekend here and decided to use a Suite Night Award. I was hoping to get upgraded to a Luxurious Suite, but to my pleasant surprise, was upgraded to the Presidential Suite on arrival. This could not have been more perfect since for once I was traveling for fun and not work. The staff was incredibly responsive.
The location is perfect for short uber rides or walks to restaurants and the Gaslamp district.
I wish there was a separate club lounge instead of being able to eat in the restaurant only. The platinum status free breakfast did not include only hot food (which isn't the case at other Westin's with complimentary platinum breakfast as your welcome gift).
I would definitely stay here again.
March 23, 2015
Rated 4 out of 5 by Sales007 Decent Location, Suites, Required Elevator
From what I heard from the receptionist, all the rooms are "suites" with a mini-living room and a main bedroom, which is amazing. Upon entering, the staff are extremely courteous. Most were from foreign countries, which accents, but were very professional and tried to help.
As for location, it's in downtown, which is positive. Not at the complete heart of gaslamp, and there are some homeless people around (there's a prison nearby), but nothing that alarming.
The only annoyance here is that you have to take an elevator to the lobby, and then take another to your room. It can be a hassle if you're in a rush, so do note that.
Other than that, the rooms were clean, smelled fresh, and large. Definitely a decent place to stay longer than a few nights for business.
March 2, 2015
Rated 5 out of 5 by BizTraveler206 Excellent Hotel
Stayed here for conference. Great location downtown
February 2, 2015
Rated 2 out of 5 by Michelleey Disappointed
San Diego is such a beautiful city. I definitely noticed the renovations and upgrades to this hotel. The lobby is very nice. The staff is great as well. My only issue that I am extremely disappointed is in their security. I travel for work often and never had I ever been followed to my room. I'm lucky to be traveling with family but this man who clearly was a bum was at the hotel lobby getting water and then attempted to follow my family and I to the room. I waited for the bum to press his floor but he didn't and clearly wanted to make conversation with us. He also smelled. I felt extremely uncomfortable and reported this to security. I went back to lobby and waited for security to escort us to the room. I feel very uncomfortable that this bum knew what floor we lived on and I wanted to change rooms but we were told that the man was looking for family in the hotel. I still feel very uncomfortable. I won't be staying at this Westin again.
January 27, 2015
Rated 3 out of 5 by Paretos Not right for a friend´s reunion
Staff was not helpful with the exception of the concierge
Bar was supposed to close at 12 AM, but we arrive at 11:40 PM and was closed
December 19, 2014
Rated 5 out of 5 by Cris787 More than expected
After a business meeting, we stayed for a weekend at this Westin. Unfortunately it rain during that weekend. And that's when we met Esperanza, hotel staff, she went beyond her duty to make us feel great about our "ruined weekend". She lend us an umbrella so we can go to downtown and also her manager gave us a voucher for breakfast the next day. Overall the hotel was great, the room was perfect and the staff even better. Definitely when in San Diego this my go to hotel. Highly recommended.
December 17, 2014
Rated 4 out of 5 by zlzoul Nice stay
A typical Westin, great service, clean rooms.
One star off for the limited space and service in valet parking area, hard to find the entrance and waited for a while to have my car served, and the queue almost blocked the whole street.
October 26, 2014
Rated 3 out of 5 by lisa1098 additional unknown charges
I have stayed at Westin San Diego a few times. i have had experience at least twice with unknown charges. one year ago the unknown charge is inconsistent of the breakfast charge. recently charge 2o USD with no reason. I have wrote to hotel and received no response
October 25, 2014