Rated 5 out of 5 by Numberoneson Overall
Loved the location--within walking distance to so many things and short drive to others! Only issue we had was our fan rattled so it made it a bit difficult to sleep in. Bed was super comfy. Customer service was great!
July 7, 2014
Rated 5 out of 5 by Numberoneson Family reunion
July 4th weekend in San Diego 2014 for Family Reunion. Couldn't have been better! Perfect location, staff was terrific and the hotel was beautiful. Couldn't have asked for more.
July 7, 2014
Rated 2 out of 5 by oceanriverlake horrible
To Whom It May Concern:
First I would like to say thanks to all of the friendly staff. Second I would like to state, that our stay was very disappointing to say the least. When we first arrived I was sent to a very small room with a horrible view. I was promised a beautiful upgraded room with a gorgeous view. We were moved to a second room. That room was also small and not worth the money I paid to stay at a nice hotel. I didn't feel like moving once again because I was very tired upon arrival. The room was humid and very, very smelly. It smelled like a dirty gym room. I was very saddened by my stay. I was expecting a clean, nice, new upgraded room as promised via hotel reservation associate. I hope no one else had to experience this situation. If there are more guests with the same complaint's as mine, hopefully management will step us and assure that this sort of thing does not happen again.
July 5, 2014
Rated 4 out of 5 by Ken550 Great location in San Diego
The hotel is a short walk to Seaport Village and the Gaslamp District, two popular places when visiting San Diego.
We got a great price at the SPG website but then had to pay over 30% of our room rate for a single night parking.
The room was a little rough, the sliding closet door barely slid and the sliding window drape jammed when we tried to open it in the morning.
I'll probably try some place different the next time I go to San Diego, there are too many options to settle.
July 1, 2014
Rated 2 out of 5 by TeS23 Worst SPG experience to date
Having lived most days in the last 2months in an SPG property, this hotel was disappointing.
Checked into a room which had a used bathroom, with towels from the previous stay still on the floor. TV remote wasn't working. The phone to call the reception wasn't working.
After complaining twice and insisting on a room change, was given a room change after a long hold. And funnily instead of being upgraded or something as an apology, was given a smaller room on a lower floor.
Did receive a call back to be fair, to check if the new room was alright. However just dint meet the standards I am used to.
June 23, 2014
Rated 3 out of 5 by RO67 Nice hotel ...no sleep
The hotel was very comfortable and the staff helpful and courteous. The noise level in our room was terrible! You could hear the elevator morning and night, could hear guests in the rooms on either side of us, baby crying, dog barking and people talking in the next room sounded like they were in our room, we could hear every word they said and you could hear all the street noise!
June 29, 2014
Rated 5 out of 5 by agcg57 Above and Beyond Expectations
My husband and I had such a great experience staying at the Westin with our 2 year old little boy. Molly from the concierge desk helped us plan a perfect evening out, and we really loved all of her recommendations. She was extremely helpful and so friendly. Molly really made us feel like VIP guests, and she even helped make our son's stay more fun with a cute little ducky for him to enjoy in the bath. Marina from room service was fantastic, and we really enjoyed our in-room dining meals. Overall, the people at the Westin made our stay so special, and they far surpassed our expectations.
May 26, 2014
Rated 5 out of 5 by Bob8590 On the Bay
Beautiful, clean & elegant this high rise hotel has it all. Large rooms full of amenities, pool complete with hot tub and well supplied exercise room on the 3rd floor makes this the ultimate placed to stay when visiting San Diego. Wouldn't look for anyplace else. Friendly staff and good food too.
June 22, 2014